jaswpatton Posted September 8, 2009 Share Posted September 8, 2009 Prism video converter help only gives an empty help screen. Mac Help Viewer is displayed, but is completely empty. I doesn't find anything to display. Link to comment Share on other sites More sharing options...
Guest nchaj Posted September 9, 2009 Share Posted September 9, 2009 hmmmmm, it seems you're right! we have added that as a bug. Here is the user guide for you in the mean timeprismmanualmac.pdf Link to comment Share on other sites More sharing options...
jaswpatton Posted September 9, 2009 Author Share Posted September 9, 2009 hmmmmm, it seems you're right! we have added that as a bug. Here is the user guide for you in the mean timeprismmanualmac.pdf When I downloaded the attachment I did not get a .pdf file. Instead I got: index.php.html How do I get the .pdf file instead? Link to comment Share on other sites More sharing options...
Guest nchaj Posted September 10, 2009 Share Posted September 10, 2009 try right clicking on it (or mac equiv) and save it to your machine as a pdf Link to comment Share on other sites More sharing options...
jaswpatton Posted September 10, 2009 Author Share Posted September 10, 2009 try right clicking on it (or mac equiv) and save it to your machine as a pdf You can save it as a webarchive, but not as .pdf file. You can save it is a .pdf file by choosing to print it and choose the output to be a .pdf file. I've tried that nad you can no longer go to any topics in the contents. No links exist in the resulting Acrobat (.pdf) file. These are problems in the Mac world. I just wish you would send me a link to download this whole thing as a .pdf file. You teased me with the offer of downloading a .pdf file, but you didn't really do it. Link to comment Share on other sites More sharing options...
Guest nchaj Posted September 10, 2009 Share Posted September 10, 2009 we have a few macs in the office and I asked those users to test the download, they managed without a problem to retrieve the pdf. There are no links directly to the file but thanks for the tip. Is anyone else having an issue? please let me know and Ill email it to you.. Link to comment Share on other sites More sharing options...
fox248 Posted November 8, 2009 Share Posted November 8, 2009 we have a few macs in the office and I asked those users to test the download, they managed without a problem to retrieve the pdf. There are no links directly to the file but thanks for the tip. Is anyone else having an issue? please let me know and Ill email it to you.. Link to comment Share on other sites More sharing options...
fox248 Posted November 8, 2009 Share Posted November 8, 2009 we have a few macs in the office and I asked those users to test the download, they managed without a problem to retrieve the pdf. There are no links directly to the file but thanks for the tip. Is anyone else having an issue? please let me know and Ill email it to you.. I have just purchased the Plus MPEG2 Edition for my Mac. I had no problems with registration, but the Prism window looks and acts the same as it did with 'free' version. I also have no access to the help page, just an empty window. I would appreciate the pdf file. Link to comment Share on other sites More sharing options...
SusanMW Posted December 21, 2010 Share Posted December 21, 2010 I am having the same problem (no help information on my downloaded version) and when I try to see the .pdf file in this thread, I get an error. [#10171] You do not have permission to view this attachment. Can I see this pdf manual also? Link to comment Share on other sites More sharing options...
bgellersen Posted January 10, 2011 Share Posted January 10, 2011 I have the same problem, cannot download the help PDF file. Tried both on Windows XP and Mac OS 10.6 machines. Please e-mail the file to me. Link to comment Share on other sites More sharing options...
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