VRS Server over Internet

[r.vanlaake]

Hello,

 

I'm a newbie to the awesome looking NCH products, and will start serious testing next week. I do have one question already.

 

For a callcenter, I want to use the Express Talk softphone on the computers of the agents (who use USB headsets), and install the VRS Recording System / VRS RemoteMonitor / VRS RemoteControl on the computer of the supervisor. As I understand the all the calls can be recorded (automatically, manually or remotely with the RemoteControl), and the supervisor can listen to any (of max 64) conversations going on using the RemoteMonitor.

 

Some agents however work from their homes, and my question is:

 

Can the calls from agents working at home also be monitored and recorded?

 

Thanks,

 

Raymond