ekoe Posted February 12, 2009 Share Posted February 12, 2009 Hello MichaelJee, NCH and forum members. I'm working with the free basic version of WavePad 3.14 for PPC Mac on my Powerbook G4 and I really like the program. My version seems to suffer some inconveniencing bugs and the manual, troubleshooting tips and forum weren't able to address my issues. For instance, when I save an audio file according to NCH Software's instructions, the same file appears empty when re-opened in WavePad (it looks like a flat waveform and will not play). I have read the instructions for 'saving as', and also I have been manually adding .wav to the end of my filename because I am using a Mac. Another bug is that the 'select all' CMD+A for audio clips does not work. Or rather, it seems intermittent. I got it to work once or twice. I'm attempting to select all in order to 'save the file as' according to NCH Software's instructions for WavePad. I have to manually select as much of the file as I can using the mouse, but I lose a bit of the clip everytime this way. I have un-installed and re-installed. The same problems persist. I found that the same files that came up empty in WavePad worked fine in ExpressBurn (NCH's CD Burner). It just hasn't worked as described in the manual and I'm wondering if it is a bug specific to Mac OSX. I really like the interface and capabilities, and I'm considering purchasing the Master version. I'd be using it fairly often and would like it to work dependably on my system. Any advice is greatly appreciated. Link to comment Share on other sites More sharing options...
gooroo Posted February 12, 2009 Share Posted February 12, 2009 Hello MichaelJee, NCH and forum members. I'm working with the free basic version of WavePad 3.14 for PPC Mac on my Powerbook G4 and I really like the program. My version seems to suffer some inconveniencing bugs and the manual, troubleshooting tips and forum weren't able to address my issues. For instance, when I save an audio file according to NCH Software's instructions, the same file appears empty when re-opened in WavePad (it looks like a flat waveform and will not play). I have read the instructions for 'saving as', and also I have been manually adding .wav to the end of my filename because I am using a Mac. Another bug is that the 'select all' CMD+A for audio clips does not work. Or rather, it seems intermittent. I got it to work once or twice. I'm attempting to select all in order to 'save the file as' according to NCH Software's instructions for WavePad. I have to manually select as much of the file as I can using the mouse, but I lose a bit of the clip everytime this way. I have un-installed and re-installed. The same problems persist. I found that the same files that came up empty in WavePad worked fine in ExpressBurn (NCH's CD Burner). It just hasn't worked as described in the manual and I'm wondering if it is a bug specific to Mac OSX. I really like the interface and capabilities, and I'm considering purchasing the Master version. I'd be using it fairly often and would like it to work dependably on my system. Any advice is greatly appreciated. ----------------------------------------------- My advice to you would be to read what NCH has to say about your asking for help in this forum: "This is the Discussion Forum for the WavePad Sound Editor software. If you do not wish to purchase technical support, please feel free to ask the WavePad community for help. If your problem is not covered by the Topics on this Forum, please start your own topic and post your question. If you can answer any other users posts please do so. Our technical support team will, on a best efforts basis, review posts and answer questions. However, this forum is designed to be self-help and relies on the WavePad community to answer users' posts." ----------------------------------------------- Please note that Michael (who will, of course, speak for himself if so inclined) is not a member of the WavePad community. Rather, he is an NCH employee who helps in the administration and monitoring of this forum, picking and choosing which questions he will address and which he will ignore. If he does not choose to answer your direct call to him for help (which seems to be discouraged by the above quote from NCH), then you will have to (shudder!) depend upon the "WavePad community" to answer your post. In such an event, you can expect the usual response from members of the WavePad community to questions of this type, which befuddle them. From my experience, about 99.9% of the questions asked here are "befuddling." This is due to the technical (often complex and sophisticated) nature of audio sound editing. A forum devoted to idle chit-chat and a casual exchange of pleasantries would not suffer the same fate. Need I say more? gooroo (telling it like it is; and yes, I have the time to spend here, as much as certain individuals don't like it) Link to comment Share on other sites More sharing options...
ekoe Posted February 13, 2009 Author Share Posted February 13, 2009 I have read the 'what this forum IS and IS NOT' post, as well as 6 of the 53 pages of posts, the troubleshooting FAQ and the WavePad help manual. So your advice in this post is bunk, gooroo, as in all the posts I've read of yours. At least you are less insulting in your reply to my question. I don't know what you're doing in this forum as you seem more concerned with insulting the members' intelligence than with being of any assistance. I've read a good number of your posts and I think you're doing NCH a terrible disservice. I think they'd be concerned to hear that you, gooroo, have made me less likely to purchase the Master version. What are you even DOING here? You obviously don't have questions about the WavePad free version. These people have genuine questions regarding an NCH software product and neither NCH or the forum members deserve your condescending replies. My advice to NCH software would be to block you from this forum in the interests of closing all possible sales of the Master version through this forum. Link to comment Share on other sites More sharing options...
gooroo Posted February 13, 2009 Share Posted February 13, 2009 I have read the 'what this forum IS and IS NOT' post, as well as 6 of the 53 pages of posts, the troubleshooting FAQ and the WavePad help manual. So your advice in this post is bunk, gooroo, as in all the posts I've read of yours. At least you are less insulting in your reply to my question. I don't know what you're doing in this forum as you seem more concerned with insulting the members' intelligence than with being of any assistance. I've read a good number of your posts and I think you're doing NCH a terrible disservice. I think they'd be concerned to hear that you, gooroo, have made me less likely to purchase the Master version. What are you even DOING here? You obviously don't have questions about the WavePad free version. These people have genuine questions regarding an NCH software product and neither NCH or the forum members deserve your condescending replies. My advice to NCH software would be to block you from this forum in the interests of closing all possible sales of the Master version through this forum. gooroo Link to comment Share on other sites More sharing options...
Guest nchaj Posted February 13, 2009 Share Posted February 13, 2009 Gooroo has been warned before, I'm surprised he is back Link to comment Share on other sites More sharing options...
ekoe Posted February 13, 2009 Author Share Posted February 13, 2009 I'm really hoping to hear some word before Feb. 15th when the price promotion ends. Could MichaelJee, nchaj or anyone else please provide me with confirmation that WavePad Master version will work dependably on my system without extensive troubleshooting and tech support? Please don't let gooroo hijack my question like he has the forum. Thanks guys. Link to comment Share on other sites More sharing options...
gooroo Posted February 14, 2009 Share Posted February 14, 2009 Gooroo has been warned before, I'm surprised he is back ---------------------------------------------------------- I'm surprised too--but not to be "back"! With all due respect, I haven't the slightest idea what you are talking about! Warned? When, and by whom, and about what? In order that we can continue this conversation in a sensible and relevant manner, please cite the specific post or posts in which I have been "warned," along with their dates, so that I can look them up to discover what this is all about. Surely you must be mistaking me for someone else! But first for those cited warning references...... Thank you and looking forward to quick reply. Sincerely, gooroo Link to comment Share on other sites More sharing options...
gooroo Posted February 14, 2009 Share Posted February 14, 2009 I'm really hoping to hear some word before Feb. 15th when the price promotion ends. Could MichaelJee, nchaj or anyone else please provide me with confirmation that WavePad Master version will work dependably on my system without extensive troubleshooting and tech support? Please don't let gooroo hijack my question like he has the forum. Thanks guys. So gooroo hijacked your question? This is certainly an interesting perspective, spoken by the one who is trying to hijact this forum by requesting a special favor (the time of a busy forum administrator) to give the poster something which the NCH rules of forum participation specifically discourage. If such a special favor were given to you, then the forum administration would certainly have to give this same type of help to everyone else who might ask for it. As I have noted, it is for this very clear reason that user's are requested to get their help from other member's of the using community, rather than from a direct request for help to a forum administrator. You know this very well, but believe that you have some sort of special privilege for receiving such assistance! Talk about "hijacking". Indeed. gooroo Link to comment Share on other sites More sharing options...
ekoe Posted February 14, 2009 Author Share Posted February 14, 2009 pooroo, you can give up now, we all know what you are. NCH, I'm sorry to say you've lost a potential customer. I do like the features in WavePad, but I've moved onto other free software editing apps that actually work. I wasn't asking for any special treatment. I simply wanted to know if your product will work with my system, which is a valid question any customer should have a chance to ask. I was unable, at the time, to find any answer to my question in the FAQs. I don't understand why someone took the time to address pooroo and didn't attempt to address my question. I'm guessing the answer to my question is 'No'? Upon a thorough dig through the purchasing FAQs, I finally discovered the following entry: http://www.nch.com.au/wavepad/kb/1127.html "Is WavePad 4.02 available for Mac? Wavepad 4.02 has only been released for Windows at this stage. We aim to bring you a Mac version within 6 months." Perhaps you'll have the pooroo situation sorted out by then as well. Link to comment Share on other sites More sharing options...
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