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Problem using Express Dictate with portable dictation devices

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Hello,

 

We are having a very specific problem with Express Dictate since a long time, and the support team did not make much to help us, so we were wondering if we were the only users facing this problem : when using ED with a portable device (like Philips DPM or Olympus...), ED has to decode the .DSS files in order to load them (after docking your device).

During the first use, ED will download the dss decoder.

For an unknown reason, we have problems with this dss decoding step : almost one computer out of two bugs, and refuse to load the .DSS file, telling us that the format may not be supported by Express Dictate....

The dll is properly installed, but there is nothing to do, the compuiter refuses to decode the .DSS file...

 

We have had no answer to this problem, so we would greatly appreciate to know if somebody else has faced a similar problem and how did they solved it (if they managed to!).

 

Thank you,

 

 

Regards

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Hello,

 

We are having a very specific problem with Express Dictate since a long time, and the support team did not make much to help us, so we were wondering if we were the only users facing this problem : when using ED with a portable device (like Philips DPM or Olympus...), ED has to decode the .DSS files in order to load them (after docking your device).

During the first use, ED will download the dss decoder.

For an unknown reason, we have problems with this dss decoding step : almost one computer out of two bugs, and refuse to load the .DSS file, telling us that the format may not be supported by Express Dictate....

The dll is properly installed, but there is nothing to do, the compuiter refuses to decode the .DSS file...

 

We have had no answer to this problem, so we would greatly appreciate to know if somebody else has faced a similar problem and how did they solved it (if they managed to!).

 

Thank you,

 

 

Regards

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Unfortunately no....

 

The problem is that NCH is not part of the Philips+Grundig+Olympus alliance working on the DSS format, their way to decode the DSS is therefore not 100% sure...and the same problem will occure when our clients will start to have DS2 files (DSS Pro)....

 

Crucial problem, no help from the support => I think we will soon stop using ED.....

 

Good luck

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