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Showing results for tags 'technical support'.
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I just bought 6.14 in February. I thought it worked back then but I haven't used it much. I need it now. Maybe I'm doing something wrong. I want to screen record my site online to make a video illustration. When I open the software, I get a smaller black box inside the black screen. When I hit record, it stays black. I have to hit record and click to go online while recording. It never shows the online picture in the smaller picture. This makes this product completely useless for what I need now. Secondly, the highlighter only shows on the small black screen and not on my screen recordings. Lastly, on the youtube videos it shows screen options on the bottom left of the screen, I don't have any options like that. I have updated the software, so its not that. PLEASE HELP
https://imgur.com/a/mvn5Qbn So in the link posted above, you can see some of the pictures to use as references, I promise I'm trying to give as much information as I can and will be describing the issue and set up to the best of my abilities but I am pretty new to this stuff and don't know a ton of what I'm really doing outside of having watched a few guides. The community seems to be a lot of "google it" types which, I understand! But I'm also at my ropes end as I just don't know what the right things to google are! So, when we record, we use the settings shown in those images and we also turn on input monitoring. The workstation is an i3 core processor (latest gen), standard box computer really. It has 16GB of RAM (DDR4) and a standard sound card. I can post followup pictures or lists with the specs if requested, I also don't want to give too much data as I know that can be a pain to read through if you don't need it! Anyway, when we record, we have three big issues right now. 1.) When we turn on input monitoring, there is a pretty bad (almost 1 second) delay from singing into the mic to hearing it. We're trying to do an a Capella so that's a bit of an issue haha! 2.) The audio on the track (we record at 32000hz if I'm using the right term, somewhere I read that's about CD quality) and have our buffers set at 256, the timing will start out on time but slowly get off course as the recording continues, we can't figure that one out for the life of us. Notes seem to almost stench out at points where we know they didn't when we were singing. 3.) There's this almost...skipping sound I guess? You can only hear it when recording or during playback but when I imported the track into adobe audition it was gone. Oh and there is another issue I've been trying to figure out. When I turn on the red stero button on my board, the monitors will loop this god awful noise, can't figure out where we messed up with that one. Any idea what we're doing wrong? Please let me know if I'm not giving the correct information and I'll be happy to work with anyone here as long as you don't mind with working with a noob like me haha!
Hi. I am interested in working as a work-from-home transcriptionist and I am interested in using the Express Scribe Practice Transcription Files on https://www.nch.com.au/scribe/practice.html, but I am confused. Near the top of that page it says, "Get Express Scribe Free The free version of Express Scribe supports most common audio formats including wav, mp3, wma, aif and dct and does not expire, making it perfect for learning before moving to the professional version. Download the free version here." But at the bottom it says, "Download Express Scribe Transcription Playback Software Download Express Scribe for Windows Download Express Scribe for Mac" What is the difference between "Express Scribe" at the top of the page and "Express Scribe Transcription Playback Software"? Do both links on this page lead to the same program, or are they two different programs? I tried to send this question using the Scribe Technical Support page, but it's asking me to download a demo program before I send the question. What demo program are they talking about? I also see this on that Technical Support page: "Please download the demo before contacting us. It's quick and helps answering many questions. Download the program now" Professional technical support is for customers who have purchased our software. Buy the program now to get support. What program or programs is this referring to? I wanted to call in to the company and speak to a live tech support rep with this issue, but the Platinum Support Line is for paid customers only. Please let me know. Thank you. Sincerely, J.G. JGoldman10@yahoo.com