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Found 2 results

  1. Hello! I had received an installation code 2 years ago that I was successfully able to follow the steps with the code to get VideoPad fully functional on my computer. However, due to a recent reinstall, I need to reregister my software to get access and I'm having issues with it. I DID save the proper reinstall software as a backup so I know I have to correct version installed. However, apparently the code I saved in a word document was the "license serial number" that originally was used to get the key (it is 13 digit long code of only numbers) that when I tried to again "validate" at the linked site it (correctly) stated that it had already been activated. When I checked thru my email to find the email that apparently was sent to me then with the proper key the only related NCH email contained a "User ID" and "validation key" (32 digit string of numbers and letters), neither of which worked for the "registration code" that I was looking for. This is the same account that I should've linked to the code (same as the email from the emails I got). So I was wondering what I missed with being able to re-register my account and was hoping someone could help guide me because I have a fairly important video to make (for my Dad's retirement) that I don't wanna be stuck using Movie Maker for
  2. My Express Scribe Pro emits very poor sound quality. I've tried the noise reduction routine and it doesn't help. I'd like to try uninstalling and reinstalling. Can someone please tell me how to do this? I emailed Support and got no response. Thank you.
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