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Hello everyone - new here. I have been using Express Scribe (Pro) for years and years, no (major) issues with the DS2 files, until recently... Something sinister has started happening with the Philips DS2 files I'm being sent - from 3 completely unrelated sources. I have encountered the same problem with each. And it is as follows: A noise interference on some - not all; just apparently randomly occurring - files in the form of a "fast-forwarding" noise which renders the speech inaudible. This interference lasts for, again, a random length of time - sometimes 1-2 seconds; sometimes up to around 10 seconds in length. I've attempted to contact every possible person I can find contact information for within Philips, on many occasions, and they have not responded. I should add, converting to WAV only converts the noise disturbance issue over as well - not helpful! And on attempting to convert directly from the voice recorder when uploading onto PC to WAV renders the file unusable for some reason... Please can anyone advise? Wit's end territory here.
I have been using Express Scribe the free version for 4 years without a problem. Recenly I have received DS2 files that I need to play, but will not play. I went to the help website and was told that the Pro version will play DS2 files once I activate and register which I have done. It still will not play the DS2 files. I also downloaded all of the codec etc the website recommended without resolution. Then in a desparate attempt I downloaded the free switch file converter, but even that will not convert them. I tried to call the tech support as I am now using a pay version, but the recording requires a code which I do not have so I cannot get to a live person for help. I cannot even seem to find a place to email for tech support. I only purchased the pro so that I could play the DS2 files and I am in a hurry to meet a deadline. If it will not work I would like a refund. I would appreciate any help on this matter as soon as possible.
We are currently using switch to convert uploaded audio to a workable format on the backend and are using something like: switch.exe -hide -clear -convert $SOURCE -format .wav -settings .wav PCM16 22050 1 -overwrite ALWAYS -outfolder $DIRDEST -exit with a lengthy (about 40 minutes) DS2 file. This seems to work perfect in version 2.03 in a matter of seconds; however, in version 4.6 it will stalled for 5 to 15 minutes and the outputed file only had the first 20 minutes of audio, the last 40 minutes was silence. Has anyone else run into this issue? Any help or feedback would be greatly appreciated.