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Found 3 results

  1. Hello Firstly I bought the program in 2012, and have now bought 3 more upgrades to try to solve the glitches! Trial Balance does not balance, Accounts payable does not match balance sheet, if you delete a payment beware as it is still in the journals, accounts receivable inaccurate, Customer balances inaccurate (you have to press recalculate balance), no customer report with all the fields ie email address, cannot type date in on invoice screen have to select calendar and go round the houses. I could go on but I have spent enough time on this c*^ppy program. What makes me even angrier at present is that Pcworld and currys are selling it!!! Oh and my customers are now refusing to pay as they cannot rely on my totals! I would like to add that my first post about this subject was a lot nicer, however a you can tell from my last comment about customers refusing to pay at am at the end of my tether, I would like some action from NCH! I have complained several time and have only heard unhelpful advice please respond! Jill
  2. Hi, I was having problems with Public Web Access on Express Accounts so I decided to upgrade to V 5.07, which I had to pay for. There are a lot of changes on this version and a LOT of bugs and I am very disappointed with this version as the cons outweigh the pros. My biggest problem, in addition to still not being able to use Public Web Access and no longer being able to put a customer reference in our invoices, is that I need to run an ACCOUNTS PAYABLE REPORT between selected dates and upon doing this I only see one record out of what should be hundreds of records. I have tried all of the different variables (dates, suppliers, due date, ref, etc) and still only get one record showing, and usually the same one. My VAT submission is now late as a result of this and I have had to request and extension from the HMRC. I really need help with this as Tech Support are not providing me with a solution. I would really like to revert to the previous version because this one is a nightmare! HELP!!!!!
  3. When I enter an account payable, and then apply payment to any invoice, the payment is credited to the Checking Account but not debited to the Accounts Payable account. Currently there is no account being debited for the payment. I have to "View Journal", find the transaction and manually edit the debit side of the transaction so that "Accounts Payable" is debited. If I didn't do this, then my Accounts Payable account would always show the wrong balance. My Chart of Accounts is complete but I can't figure out why the system does not debit Accounts Payable for payments made to suppliers. Thanks for your help.
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