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Found 47 results

  1. WHEN USING WEB ACCESS , THE ITEM DO NOT SHOW UP IN THE DESECRATION ONCE YOU PICK PART NUMBER AS WELL AS THE COST HAVE TO SEARCH FOR IT I GET THE PART NUMBER IN AND THEN NO DESCRIPTION SHOWS UP , OR PRICE , IF IM ON THE COMPUTER IT WORKS FINE , ONLY DOSENT IN WEB ACCESS IM SURE ITS THE SAME AS THE QUOTES WE UPGRADE FROM EXPRESS INVOICE TO EXPRESS ACCOUNTS
  2. Hi there, Is it possible to edit or remove the default text that’s generated when sending an email (Quote & invoice) straight from the program? At the moment its sending with the following default messages: "This message contains Quote #NS8 from XXXXXXX. If you have questions about the contents of this message or Quote, please contact XXXXXXX. This email has been generated automatically by Express Invoice Invoicing Software from NCH Software" Can anyone assist? Regards
  3. Some invoices are showing as unpaid but they have been paid and fully applied.
  4. I am having issues, anytime I create an invoice, it does not take the items out of inventoria, but instead ADDS another identical item and makes the stock negative. for instance, item number 123 will have 12 in stock. Create an invoice and now I have 2 item number 123, one with 12 one with -6. Any suggestions?? I am running the most UTD software and it is syncing.
  5. I am trying to add a custom column (B) -Let's Call it "Persons" - that will multiply against the "Qty" - I'd Call this "Qty/Hrs" - column (A), and the "Unit Price" Column (C) for the constructioncompany that I manage. I made a excel sheet that has it, which we've been using, but I'd like to move fully to NCH Invoicing Software. So, the reason for this is that I can multiply the amount of hours "x" that "y" amount of employees worked on a specific project, on which to charge the unit price of "z" amount of dollars per hour. For Example: 4 men worked 12 hours on a project on which each man was charging $35 per hour. To use the first figures, the (A) Column above would equal 12. (B) Column=4, and (C)=35. For a total of 1,680. How can I add this column (B) which the "total" column would multiply?
  6. I understand how to import a .csv file. I do however suspect that this application would require a specific prepopulated template csv which you then use to fill in the data. Can anyone advise me where/how I can access this csv template?
  7. Dear Sir/Mam, I have applied some payment to my customer's account and its got applied. When I hit the statement of the customer, its perfect. But the Error comes in Invoice list, when I see customer's invoice, it shows due amount, in statement balance shows 0. This is happening with some invoices. I need resolution.
  8. I've been using the software for a while and when I updated to a new version I lost the capability to click and drag an item to reorder on a quote or invoice? Am I missing something or is that function no longer working? It is quite inconvenient to not have the ability to reorder items as I desire. Thank you in advance for any assistance you can provide.
  9. Hi, Why is it in the WEB interface, having admin rights, in the QUOTES menu, when I choose create invoice from a specific quote, the RECORD button in unavailable? While in the normal program is available? Please comment
  10. Good afternoon people. First time on here so please be patient with me. I have a major issue since the latest update. I have customers who changing site addresses but now when I change a site address on a quote or invoice it saves the site address on ALL previous quotes or invoices as well. This has affected 2 years worth of invoices, I have back ups but when I load them it changes the site address to the latest address. It happens to each account separately. Does anyone know why and what I do about it
  11. Have been using express invoice for years with no problems. Lately, every time I try to run a report it hangs my system. I loaded latest version ( 5.1) and now when trying to search on a certain customer/word the drop down under 'keyword' is gone. Does any one else experience this? I have just uninstalled/reinstalled software and my data and same issues
  12. When creating a new invoice, EA requests a compulsory deposit account with the following default options; checkIng account, savings account, Undeposited funds, petty cash, and Credit card. My problem is which account to choose or create since my clients can pay for the same invoice by cash/check or bank deposit among others. Please help me create the appropriate account. Thanks
  13. I want bill all my customers with same service fee. Can I bill all customers at ago since the fee is the same for all of them?
  14. Even with a one item invoice, I am getting a two page invoice. With "Thank you for your business" and Custom Field on page 2. Love to save some paper!!!!
  15. Hi All. I noticed a fundamental issue when changing/amending invoice items (using item description field). Whilst in the main application (not web) I created an invoice and selected the items using the item description. Once selected the system populated the correct product code, cost etc, but, then I needed to make a change to an item using the item description the system did not update the 'product code' (Product code / Item description mismatch). The more changes/amendments made to the invoice the more errors flagged up, which caused lots of errors on stock levels etc. It was only after I compared product codes with Item description that I identified the problem... To work around this issue I simply selected and remove the item from the invoice and add a new item (using the item description). Alternatively you could change using the 'product code' field which will update the correct Product description (but who know all their product codes). An easier way identified is to use the express web interface which will allow you to make changes to an invoice and update correctly using either product code or item description. I hope the latest Software update resolves this problem...... Let me know if there is patch or fix to this issue. M
  16. Hi all, Is it possible to add items into a group within the item list so that it is easier to find the item you are looking for when adding them to an invoices. E.g 1 group will be black colour items, next group will be red colour and so on. Thanks
  17. I am not fully sure how to explain this one, but I'm going to try and hopefully it makes sense. In our business, we have different "tiers" for clients. So client "A" may be set to only pay X amount of dollars per page, while client "B" pays XX amount. When we were small, this wasn't an issue as I knew every client by name and I remembered who paid what and so forth. But now that we have grown, I am still the only worker here, but with over 70 clients I have found it impossible to remember what each person pays. So here is my question: Is there a way to setup a Customer so that when I click on New Invoice, and select the company name, the Price Per field auto populates with what they should pay. As in, can I set a predetermined price per client and have it default to it for that client? To explain a little better, I'll tell you this: We print blueprints for people, and everything is done by Square Footage. Companies that only order a large amount of prints at a time get a better price for their square footage. So say Company A's price is .12 per sq ft - I'd like to go into their profile and set that pricing so that when I click on Company A and it populates, all I have to do is enter the quantity, and the pricing is already correct. Because right now I have an excel spreadsheet with every company listed and what they pay, and while that works, it is a pain in the butt to have to open that spreadsheet and constantly check it to see what someone pays. It would be really nice if I could just say - Company A = .13 Company B = .30 Company C = .22 And so forth. Is there a way to do this? (Note: I tried entering Private Notes when creating a new client, but the only way to see the notes is to go to the customer list and click on the customer, as it doesn't auto put those notes in a new invoice under the private tab.. otherwise I'd just use that.)
  18. Hi - I am using Version 4.49 and the 'Customer Name' is missing from my invoices and it is not shown in the list of available fields. Can anyone advise. Thanks
  19. My Setup: 2 Workstations (1 Mac, 1 MS Win7) - One is portable, the other is not. I am looking for a sync option without setting up a web-accessible cloud with Express Invoice. I always work on just one of those computers and thinking of syncing thedatabase via a cloud service like Dropbox or OneDrive. Is it possible to avoid setting up a static IP, Port forwarding and a "Server" that is running permanently or on demand via Wake-on-Lan/Internet ? I don't want to Back-Up on one Workstation and Import on the other just to keep them synchronized like I am doing now/currently. I hope there is an easy solution to this. RS722
  20. Buenas. Ya poseo el software de Inventoria y estoy interesado en contar con el software de Express Invoice y Express Accout. Estuve probando con la ultima versión y no consigo enviar las Facturas del Express Invoice al programa de Express Account. Resulta que a mi empleado no le quiero dar las credenciales de acceso al programa Express Account porque no quiero que vea los costos de los inventarios, la contabilidad, etc. En cambio, si le daré acceso al Express Invoice para que lleva la cuenta de los clientes, las facturas, los pagos, etc. Ahora, todos esos datos del Express Invoice no consigo sincronizar con el Express Account. Encontré la opción de traer los datos, de cargar en csv, pero no consigo sincronizarlo como con Inventario. ¿Existe alguna forma? O en todo caso, con el software de Express Account, con el perfil de usuario (no administrador), seria posible elegir que puede ver y que no en la pagina web, ya que deseo ocultar lo que es la contabilidad en especial y que no vea los costos del inventario, solo sus precios de ventas. Desde ya, muchas gracias!
  21. Can i allow user access to only the invoice section of express accounts. i want to give that right to my staff so that she cannot have access to accounts sections. The current user access allows the person to have access to all parts except the user security settings.
  22. I installed both express invoice and accounts on the same PC. When running express invoice from PC direct it gives me the option to update payments to express accounts. This option is not available when using web access. Please help me on how to do this. Better still how can i link the two programs when using web access. Thanks
  23. Hi, when I use the Payment option in Express Invoice and I tick the option to send to Express Account, doesn't work. I follow this information: http://www.nchsoftware.com/accounting/kb/1551.html "Express Invoice does integrate with Express Accounts when accepting payments from customers, so it is possible to use both programs if you decide that is the best option for you." But when i'm in Express Account I can't find any payment. What i'm doing wrong? Regards,
  24. I've upgraded to the latest version and it won't allow me to enter text for the footer or note section. When I click on 'invoice' and then hit the 'foot comment' tab at the bottom, there is no default text showing or a white field where I can enter my text. It's just the grey background. I need to put my payment options in the note or footer field. When I hit preview invoice, in those fields are the express invoice default message of "thank you for your business" If I click on any other tab like the 'order' or 'quote' etc I can enter text in those fields, but the invoice tab does not let me do this. Any help will be highly appreciated
  25. I used my Express Invoice yesterday to capture some quotes and decided to update the software to v 4.49. Today on getting to Express Invoice, it requested me to setup a new Company and I clicked cancel, it then created a default Company for me and I couldn't see my previous quotes, Invoices, receipts and settings. How do I restore my previous account please?
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