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Hello everyone. I a not sure if this forum is still being monitored but I could really use some assistance. I purchased a brand new Olympus DirectRec DR-1200 microphone that was recommended by NCH to use with my Express Dictate Medical Legal software. However, I cannot get Express Dictate to recognize the new mike. It is installed properly and when I open Express Dictate, I go under Audio Device Setup and the microphone passes all of the tests and I can hear it saying Express Dictate Volume Check through the microphone speaker. However, when I go under Controller Setup Wizard, it does not show/recognize the microphone under plug and play devices even though it is connected and seems to be working fine otherwise. So, I cannot dictate anything. I tried it on two different systems and the same result. The system is running Windows XP SP3 along with a registered version 5.72 of Express Dictate. When I connected the mike, it installed the necessary drivers so I don't think that is an issue either. Can you please help me to figure out why this microphone is not being recognized as I must get this resolved before Monday morning? Is there something else I need to do as this is one the microphones recommended by NCH and it is actually sold as a bundle with Express Dictate? Thank you so very much.
Hi I installed a new Olympus DR-1200 microphone in one computer on the same network of the WebDictate server in the Hospital. Microphone and audio are working OK (tested with the Olympus software that come with the installation). When login in WebDictate "record", "Rew", "Insert" and others buttons are NOT recognized by webdictae as a commands. If manually press record or other buttons on WebDictate page then works and is possible to record or hear on the DR-1200 speaker.. Any idea why Olympus DR-1200 rec and command buttons does not work with WebDicate? Thanks in advance Diego