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Wendy Thacker

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  1. Hi Borate, I've been waiting 3 weeks for some sort of resolution to my issue. No one has contacted me at all and I can't use the program. Can you provide me with a link so that I can organise a refund please?
  2. Thanks and yes I deleted all the files using advanced so it captured them all. Deleted all files in the Components folders. No difference. I also tried an install using "troubleshoot compatibility" first .
  3. Thanks everyone for looking into this. I've just uninstalled using Revo, restarted and reinstalled "run as administrator" v8.35. I loaded the portable project from Borate and still only get audio files which don't play. If I right click on the files in the bin, I can run them in Windows media player, so they are intact playable videos but it seems that vp isn't recognising all the bits in order to play them as video with an audio track. And I was asked what processor I had. The system info shows: Windows 8.1 AMD A4-5000 APU with Radeon(TM) HD Graphics 1.50GHz 4GB RAM x64-based processor The other thing I noticed is that the icon is missing from the vpj file in all my folders. It shows as a generic icon .
  4. So uninstall then re install as administrator? And I’ll let you know in the morning what version of processor I have
  5. I looked at this, this morning. I am the only user and my account is already set as administrator. I also cleared cache and temp files and uninstalled the old vp using revo and restarted the computer between steps
  6. Thanks Nat in the bin are two mov files which are playable videos on any other platform and the other is the audio file from opening one of the mov audio tracks in wave pad. I wanted to see if the mov file was corrupted when transferring it to vp And I sent the link to the folder that was created when I saved it as a portable file. That was all that was in there. This vp was downloaded this morning because I had to get a video out and used 7.2 to get it done but now 7.2 doesn’t always load the transitions. Thanks again Wendy
  7. Now you see my conundrum. Even if you look at the audio file, there is actually no audio. But it recognises it if you open it from another program. This was a new project with mov files added from previously successful videos
  8. https://www.dropbox.com/sh/s4v5bxj06c636du/AACpb8C6YPQhi_qovSK1OiN6a?dl=0 Try this Oddly enough, if I move a video into videopad, where it has no sound then open wavepad from that file in videopad, the audio is perfect And I have an AMD processor
  9. I don't have another machine. See if you can access this https://www.dropbox.com/s/zoriojpt62vz2e7/Test 30-4-20.vpj?dl=0
  10. It was behaving well until I decided to upgrade it. With the new installation of 8.35, I started a new project then just added a few video files from different sources and none of them processed properly and all of them were identified as audio files when all of them were video files. I'll see if I can recreate it and send you the link.
  11. V 7.2 now doesn't open all the transitions so I uninstalled and installed 8.35. It seems that it's not processing the files properly. The files are listed as audio files and not video files and the files used have been previously successful under older versions. And logging in as admin is the only way I log in as I'm the only person using it. I really can't see any future with video pad for me
  12. Thanks for the instructions. I've followed all of this and even for the downloaded mp3 and the mp4 there is no sound. For some reason the only version that works is the 7.something. Any of the 8.versions have no sound capacity. I'll have to wait for the key
  13. Can I add an image such as the one you put in your earlier post? And yes, I just downloaded Revo and uninstalled it, restarted and reinstalled the latest version. Still no sound. (And had to reinstall my network drivers lol)
  14. Thanks again... I have windows 8 with 4Gb ram The side panel is where I place all the video files before I start. I have closed the program, cleared cache, restarted, disk cleanup and uninstalled and reinstalled... All in a variety of orders. I can probably do it in my sleep now lol And I just tried Chat again. I'm not sure if there's a queue but all I'm doing is waiting
  15. Thanks for responding. How can I find the specs you are asking for. Task manager only lists as percent. Only 8% of CPU is being used and I've recently upgraded to 4tb diskspace. The audio track is centred, not on mute and the clip volume is up. The audio is physically missing. If I click on the audio track, normally I can see spikes where there is change in sound volume but it is flatline. If I disconnect the audio from the clip and move it to the side panel, it should give me a separate audio track that I can use elsewhere... It just disappears like it never existed. I also tried to load the chat but it spent 5 minutes "connecting to agent", so I submitted the online form.
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