Thanks for responding. How can I find the specs you are asking for. Task manager only lists as percent. Only 8% of CPU is being used and I've recently upgraded to 4tb diskspace.
The audio track is centred, not on mute and the clip volume is up. The audio is physically missing. If I click on the audio track, normally I can see spikes where there is change in sound volume but it is flatline. If I disconnect the audio from the clip and move it to the side panel, it should give me a separate audio track that I can use elsewhere... It just disappears like it never existed.
I also tried to load the chat but it spent 5 minutes "connecting to agent", so I submitted the online form.