Spiderman 123
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Hi I purchased the softwear less than 12 months ago, it has started crashing, reported problem sent a version to download to fix the problem (Bug in their words) reopened programme and asked to purchase again, this is totally unacceptable as the programme you purchase needs to be fit for purpose. I have reported the problem and looked in to how long a reply will take, it is unbelievable what the wright , unless you purchase the support pack you will basically be seen to after every other ticket raised is dealt with, if you get the support it is 8 working days (Seriously !!! 8 days ) This is not a service or responsible business practise. I use the programme for mixing for work and I do not want to pay for the programme again in such a short time. Anything you can suggest?
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I purchased the softwear less than 12 months ago, it has started crashing, reported problem and sent a version to download to fix the problem (Bug in their words) reopened programme and asked to purchase again, this is totally unacceptable as the programme you purchase needs to be fit for purpose. I have reported the problem and looked in to how long a reply will take, it is unbelievable what the wright , unless you purchase the support pack you will basically be seen to after every other ticket raised is dealt with, if you get the support it is 8 working days (Seriously !!! 8 days ) This is not a service or responsible business practise. You pay for a programme you expect it to work at least for 12 months - 2 years with out any problems, I would not of done the upload as I would of continued to use the version I was more than happy with until it crashed.