I am very sorry as to my ignorance but just not getting what you need me to do.
The best way to help developers diagnose the problem is sharing your project files. Here's how...
1. Save your project. Then, with it on the timeline, click the FILE menu. SAVE PORTABLE PROJECT AS to any convenient folder.
Under the save project I am not seeing save as portable. I did a save to my desktop but it is just a single file. I have one that is a mp4 and one that is a mov.
2. Open the folder that contains the saved files and ZIP* them all.
I am only seeing one file per project is that correct? When right click I get a couple of compress options?
3. Upload the zip file to DropBox, Google Drive, MS OneDrive or the like. It's free.
Never done this before.
4. Make the uploaded file public (share it) and copy the shared link.
5. Paste the link into your post here.