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Everything posted by Fred28

  1. Fred28


    Can you provide a screenshot? Are both programs licensed? You may also want to reach out to NCH Tech team and see if they can help as well. https://www.nch.com.au/support/index.html 
  2. Fred28

    Audio options

    There is no way to turn it off, the options become available depending on the audio device or driver you choose to record from. If you change the device the options will be disabled. You may want to contact NCH tech team and confirm. https://www.nch.com.au/support/index.html 
  3. Yes, backups will overwrite whatever is on the program when you restore. From what I understand and what you are describing this will not be possible, the available options to sync will not work on the way you are trying to do this. You may want to ask the NCH tech team, https://www.nch.com.au/support/index.html 
  4. You may want to reach out to NCH tech team and see what happened they might have other things for you to try. You can create a support ticket for them here: https://www.nch.com.au/support/index.html 
  5. Unfortunately, the program will only import in QFX format as already mentioned. You may want to leave a suggestion here for the developer team of NCH: http://www.nch.com.au/suggestions/
  6. Can you share a screenshot to see what you mean? You may also want to contact NCH tech team here: https://www.nch.com.au/support/index.html 
  7. Can you tell me what program are you using? Also, you might want to reach out to NCh tech team as well: https://www.nch.com.au/support/index.html 
  8. NCH Tech team, says this has been fixed on this new version, just download and register again: https://www.nch.com.au/components/ripsetup.exe
  9. VideoPad supports and can create and save files in .ssa, .ass, .srt You can check it here: https://www.nchsoftware.com/videopad/index.html
  10. Please remember this is a Forum of users, NCH tech team will not help you guys here, you will need to create a support ticket for them here: https://www.nch.com.au/support/index.html  I think you guys might need to reinstall the program and see if that helps.
  11. Great, thank you for sharing!
  12. Have you contacted NCH Tech Support for assistance you can do so here: https://www.nch.com.au/support/index.html  You say you already reinstalled, is this on a Mac or Windows? you might want to try and uninstall the program and remove all folders of the program on your PC and then reinstall to see if that helps the issue, if not I will suggest you contact NCH tech Support.
  13. Any part that was left out of the recording cannot be recovered now because it was not recorded. Regarding the issue I will need to know what you did from the moment you opened the program so I can test, I will also need you to share the resulting video showing the issue you mention to have a better understanding of what happened. If you are not confortable sharing here you can contact the NCH tech support team for help here: https://www.nch.com.au/support/index.html 
  14. Fred28

    WITHOUT SOUND !!!!!!

    Can you open ¨Debut¨ and under ¨audio¨ click the ¨System Mixer¨ button, on the window that opens up, click the recording tab and then check if you have an option on the list that says ¨Stereo Mix¨ if you do, set it as the default device and then go back to debut and under the ¨Audio Settings¨ check the ¨Speakers¨ option as well and then test. If this does not work you might want to reach out to NCH tech team here: https://www.nch.com.au/support/index.html 
  15. I think the best you guys can do is report this to the NCH tech team, contact them here: https://www.nch.com.au/support/index.html  If anyone can share one of the files that does not work for testing I can check it and see if it might be an encoding issue.
  16. Fred28

    WITHOUT SOUND !!!!!!

    Can you tell me if you are using a Windows or Mac PC? If you are using Windows make sure that the recording device on your Windows Sound configuration is set to ¨Stereo Mix¨ and then test again. If you are using a Mac you need to have ¨Loopback¨ driver installed and set as the recording device to be able to record internal sound coming from the Mac.
  17. No sorry, the program does this to make sure that if the edited file is corrupted you have a copy so you not lose all your files. You might want to confirm with NCH tech team here: https://www.nch.com.au/support/index.html
  18. It does sound like a bug, If you have already tried to uninstall and reinstall and nothing I will contact NCH Tech team, which seems like you did already but what did they say, did they take it as a bug or not? There is really not much that can be done? Maybe check ¨Options¨ make sure the ¨Use this Shortcut to turn FastFox shortcuts On/Off¨ is not checked and you can maybe create a backup and then delete the information you have then uninstall, reinstall and load the backup again see if that changes anything.
  19. I have tried several ways but it seems like it does not, you might want to confirm with NCH tech team. https://www.nch.com.au/support/index.html 
  20. Hola, En ese caso creo que la mejor opción es reinstalar el programa. Si eso no funciona si deberias contactar a el soporte técnico de NCH para que te ayuden, puedes crear un tiquete de soporte para ellos aqui: https://www.nch.com.au/support/es/index.html
  21. Could you maybe record a small video and share it here, or upload it somewhere and share the link to download so I can check and see if we can figure out what the issue might be. Also does it happen when playing back or when recording? You might also want to try and reach out to the NCH tech team and see if they can help: https://www.nch.com.au/support/index.html 
  22. What reports are you running? When you say is not in the system you mean the payment? If that is the case you can just try adding the payment, if not please provide more details. You might want to reach out to NCH technical support team for assistance: https://www.nch.com.au/support/index.html 
  23. I checked but there is no way to choose other options other than the ones showing on the ¨Page Layout¨ menu. What you can try is going to ¨Invoices list¨ check one and click on ¨Print¨ That will open your printer general options, you should see here a ¨Preferences¨ button click on it and go through the settings until you find the tab where you can change the paper size and choose what you need A5, etc...
  24. Please remember this is a user forum, so it is users helping users. To help you I will need more details about the issue you have steps you are taking and any screenshots if you got them. If you want assistance from the NCH Technical support team you can create a support ticket for them thru this link: https://www.nch.com.au/support/index.html 
  25. Genial, podría compartir los pasos que siguio aqui para otras personas que lo necesiten!
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