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Posts posted by Fred28

  1. Hello,

    If you no longer have access to the old laptop and you are getting a "Too many installs" error message when registering your license on the new one, try entering the numeric portion of your registration code at http://www.nch.com.au/kb/10078.html and try again. If that does not work you might want to contact NCH Tech support at: https://www.nch.com.au/support/index.html 

    When installing on the new laptop you also need to make sure you installed the version compatible with your license or you will not be able to register it. NCH tech support can provide you the link to download the correct version if you need it

  2. Hello,

    First, go to ¨Options¨ and under the Playback tab make sure you do have the correct playback device selected and that the programs volume is set to max and then click ¨OK¨. On the main page if you have a small window called ¨Channels¨ make sure both the ¨0¨ and ¨1¨ are blue, this means both channels are on. Then test again and see if you get audio. If you do not I think your next step is to contact NCH tech support. You can create a support ticket for them on the link below:


  3. Hello,

    You should be able to download free versions of NCH programs from the link below:


    I do know that free versions will ask you from time to time if you are using the program for non-commercial home use only or for commercial use, if you do not choose the first option or close the message the free version deactivates and it activates the trial version which will then block after a couple of uses or right away. 

    NCH Software says that as per company policy they do not list the differences between their paid and free versions.

  4. Hello,

    Assuming you are using a Windows PC you can right-click on the video file and then click on properties and you will be able to see the file size in bytes and MB.

    hope that helps

  5. Hello,

    Without re-recording you will need to either compress the file in a zip folder or so which might help a bit, if not you might want to consider a file converter to covert the file to a format that does not create such a large file size and the converter might have the option to lower the quality of the file to get a smaller file size as well.

    NCH Offers a great converter called Prism, you can learn more about it on the link: https://www.nchsoftware.com/prism/index.html

    Good luck!

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