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Fred28

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Posts posted by Fred28


  1. Hello,

    Can you confirm you have the latest drivers of your camera installed? If it is a USB camera then I would also suggest you try other USB ports on your PC. Also, try using the camera alone or with other programs if it works fine then it must be an issue with Debut, in which case make sure to contact NCH Support to see if they can assist in resolving the issue.

    You can create a support ticket through the link below:

    https://www.nch.com.au/support/index.html 

    Good luck!


  2. Hello,

    You will need to provide more information as to what steps are you taking to try and record from the internet. If the SoundTap log which is at the bottom on the main screen says that you are successfully connected to Driver the program should work, all you need to do is make sure to open the program you are recording from first before opening SoundTap. For instance you will need to open your browser and go to the page you want to record audio from and then open SoundTap, then just click on ¨Start Recording¨ at the top of the program.

    If this does not help I would suggest you contact NCH Tech support and see if the have anything else you can try. You can create a support ticket for them through the link below:

    https://www.nch.com.au/support/index.html 

    Good Luck!


  3. Hello, 

    In that case you might want to try a clean installation of the program, first uninstall the program from the PC then go to the locations on your C drive below and make sure you delete all folders of mixpad that you find:

    - C:\Program Files (x86)\NCH Software\
    - C:\ProgramData\NCH Software\ 
    - C:\Users\<your username>\AppData\Roaming\NCH Software\
    (if you can't find the ProgramData or AppData folders, set Windows to show hidden files and folders as per https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files)

    Once you are sure you have deleted the MixPad folders from the location I shared above reboot your PC and as soon as it comes back on install the program again and see how it goes.

    If this does not help I would recommend you contact the NCH Support team and see if they have anything else you can try, you can create a support ticket for them through the link below:

    https://www.nch.com.au/support/index.html&nbsp;

    Good Luck!


  4. Hello,

    Apple has blocked the option to record internal audio to avoid unrestricted use of their content, there are third party programs you can use to bypass this but they are not supported by NCH so if it does not work properly there is not much that can be done. One of the programs I have used to bypass this is called  ¨Loopback¨ 

    You can also contact NCH Tech support to see if they have anything they can recommend. You can create a ticket for them through the link below:

    https://www.nch.com.au/support/index.html&nbsp;

    Good luck!


  5. Hello, 

    I have not, but have you downloaded the list of banks that the program has the information for already? Just to see if the bank is listed there. (To download go to ¨Add Account¨ you will need to check the option for ¨Enable online account access¨ if you click on the drop-down menu next to ¨Financial Institution¨  you will see the option to ¨Download Financial Institutions¨ click this to start downloading the list. When done, check and see if the bank is listed there.) If it is, you should be able to enter your information and access your account. If not, you can contact Bank Of America and ask them if they allow OFX connections if they do click on the ¨Add new Financial Institution¨ instead and ask your bank to provide you the information request.

    If you have issues, it would be best if you contact NCH Support, you can create a ticket for them on the link below:

    https://www.nch.com.au/support/index.html&nbsp;

    Good luck!


  6. Hello,

    If you used the ¨Backup Feature¨ of the program to create the back then all you need to do is open the program go to ¨Tools¨ and select the ¨Restore Backup¨ option. When choosing the folder sometimes the folder will show for example ¨Express Invoice Backup 10-3-2019¨ but this folder might have the actual backup within, so open this folder and check if there is another folder with the same name make sure to choose this second folder and test.

    If you still have issues or I was not clear enough I would suggest you reach out to NCH Technical Support for them to assist you, you can create a ticket for them on the link below:
    https://www.nch.com.au/support/index.html&nbsp;

    Good luck!


  7. Hello,

    In this case it would be best for you to reach out to the NCH Software Technical Support team for them to take a look at this and see if it is normal behavior. You can use the link below to create a support ticket for them.

    https://www.nch.com.au/support/index.html 

    Good luck!


  8. Hello,

    I´m very sorry but if you go to ¨Reports¨ > ¨Sales Report¨ you will not be able to make any changes or edit anything inside the report all you can do is export it or save it. 

    Good luck!


  9. Hola,

    NCH Software ofrece una version gratuita con ciertos limites y tambien una version de prueba, dependiendo de donde bajo el programa es posible que se haya instalado la version de prueba y por eso ahora la aplicacion le pide que compre la licencia. Si este es el caso le recomiendo que se ponga en contacto con el departamento de soporte de NCH para que ellos le brinden instrucciones para volver a instalar la version gratuita.

    Puede crear un tiquete de soporte usando este enlace: https://www.nch.com.au/support/es/index.html

    Buena suerte!

     

     

     

     

     

     


  10. Hola,

    En ese caso lo mejor es reinstalar el program una vez mas, es posible que a la hora de instalar se haya dañado algun archivo de instalacion y eso puede estar causando el problema. Eso si asegurese de desinstalar el programa primero y luego instalelo nuevamente.

    Suerte!


  11. Hello,

    If you have used the report a bug option from the program this usually never works, it is best for you to contact NCH Tech Support Team for them to assist you and for you to provide any details about the issue with them so that they can either help you resolve it or escalated it to their developers for them to fix the issue.

    If you want to contact tech support you can create a support ticket for them using this link: https://www.nch.com.au/support/index.html&nbsp;

    Good luck!


  12. Hello,

    If you are using MAPI, go to your outlook settings and make sure everything is setup correctly and that you have access to your email account through it, if you do make sure you have enabled the ¨Allow Less Secure Apps¨ option and then test again.

    Hope that helps, if not I would suggest you contact NCH Support for assitance. You can create a support ticket through the link below:

    https://www.nch.com.au/support/index.html&nbsp;

    Good luck!


  13. Hello,

    Why are you browsing the back up with Express Zip? I´m confused as to what you are doing, Express Zip is a program used to open files in a Zip folder or to save files in a Zip folder. Are you not able to change the default program used to open and browse the files. If I´m lost as to what I´m saying and asking please provide more details about why you are using the Express Zip to browse through your back up files?

    In any case you can also consult with NCh Tech team, you can create  a support ticket form them on the link below:

    https://www.nch.com.au/support/index.html&nbsp;

    Good luck!


  14. Hello,

    Is this happening when creating the invoice for a new customer or the same customer? If it is a new customer it will always default back if not then it should always default to the last option used. If this is not happening you might want to create a support ticket for the NCH technical support guys and see if the can help you. You can create the ticket from the link below:

    https://www.nch.com.au/support/index.html&nbsp;

    Good luck!


  15. Hola,

    Si el botón no esta gris y no responde algo no debe estar bien con las pistas, que tipo de disco es? Tienes que asegurarte que el formato de las pistas sea .CDA si no es asi no podras hacer rip. También ten en cuenta que si es un disco original puede estar protegido por DRM si es el caso el programa no va funcionar. 

    Si no es asi y tienes mas problemas te recomiendo contactes con el departamento de Soporte de NCH Software para que te ayuden. Puedes hacer el tiquete de soporte en el enlace de abajo:

    https://www.nch.com.au/support/es/index.html

    Suerte!


  16. Hello!

    First make sure to create a backup of all your information, just go to ¨Tools¨ and then click on ¨backup Data¨ select where to back it up and that is it. Then uninstall the program from the old Mac to avoid blocking the license. When you are done make sure you download and install on the new Mac the version of Express Invoice that is compatible with your license or you will not be able to register the license. If you are not sure where to download that from then contact NCH Technical support for them to provide you the download link. 

    Once you have the program installed on the new Mac, open it up and register the license with the same license registration code you already have.

    If you need to contact NCH support you can create a support ticket for them on the link below.

    https://www.nch.com.au/support/index.html&nbsp;

    Good luck!

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