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Posts posted by Fred28

  1. Not sure I completely understand what you need to accomplish, if you have 4 licenses you can register to 4 devices. Once you have the program installed and registered in each device you can open the main device that has all your information or if you have no information at all yet then choose the one you will use as the main device for the other 3 to connect to and download the data from. Once you have chosen the PC you will use as the main one you can go to ¨Options¨ > ¨Sync Device¨ here you will have the option to sync the main device to Dropbox (You will need a Dropbox Account), once you sync the main device you can go to the other devices and do the same to sync them. This should allow you to see the same information on all 4 devices.

    You can confirm with NCH tech team here: https://www.nch.com.au/support/index.html

  2. You can use either device but PC version is much better. The only way  I can think you can correct ¨mispronunciations¨ is by recording again and then cutting out the part in which you made the mistake and then insert the new recorded piece there, you will  need to do a very good good re-recording and cutting and pasting to accomplish a smooth transition between the pieces, you can then save the file in the format you need and play it out to see if the result was what you desired.


    You can reach NCH tech team here: https://www.nch.com.au/support/index.html for their input on this.

  3. Sorry, unless you have a backup folder with the information, you will not be able to restore the information. If your main device was the iPad and you sync the Mac OS first then you basically set the Mac OS as the main device and the iPad what it did was pull the information from the Mac OS, replacing whatever information you had on the iPad version.

    You may want to reach NCH tech team to confirm here: https://www.nch.com.au/support/index.html

  4. IVM cannot directly transfer between VoIP and conventional telephone lines. To do this there needs to be some form of VoIP to PSTN gateway, such as a FXO Adapter or a VoIP gateway provider.

    Sometimes IVM dials too quickly for the PBX or your phone company. In that case you may need to insert a pause (',') or longer pauses (',,,') using commas after the flash character ('!') and after the dialed digits.

    Another possible problem with transfers that use a hook flash is that different countries and different phone systems can require different flash times. Check your PBX flash time or ask your telephone company (if you are not using a PBX).

    You may also want to reach out to NCH tech team and see if they can help: https://www.nch.com.au/support/index.html


  5. Try going to ¨Options¨ > ¨Playback¨ and use these tools:

    Volume Auto-Adjust (Range Compression)

    Dynamic range compression amplifies quiet passages in the audio without making loud passages any louder. The Weak setting applies the least amplification and sounds more like the original recording, while the Strong setting applies the most amplification.

    Clarity low frequency cutoff method (Low Frequency Cut Filter)

    Express Scribe uses a Low Frequency Cut Filter which can improve the clarity of poor quality recordings. The clarity can be controlled by setting the frequency cutoff point.

    For no frequency filter set the control to None. For a mid level frequency filter use High or Low Bass Filtering or for very poor quality recordings use the 1500Hz strong filter. The default setting is for no filter: Full Bass (0Hz).

    You can also right-click on the files you loaded into the program and use the Special Audio Processes to try and improve the audio.

    You might also want to contact NCH Tech team and see if they can help here: https://www.nch.com.au/support/index.html


    Click the

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