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Fred28

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  1. Hello, In this case it would be best if you reach out to NCH technical support department to see if the device is compatible or not as it is not clear to me if the Akai MPK will be compatible with MixPad. You can check this link: http://help.nchsoftware.com/help/en/mixpad/win/audio_settings.html If you wish to reach out to NCH tech support create a support ticket from the link below: https://www.nch.com.au/support/index.html  Good luck!
  2. Hello, Unfortunately, the program does not have the option for you to record at a lower speed. NCH Software formally takes suggestions or feedback about their products through the form at http://www.nch.com.au/suggestions/ If you wish to confirm this with the NCH tech support department, you can create a support ticket from the link below: - https://www.nch.com.au/support/index.html  Good luck!
  3. Hello, There is a new version of Switch which works with Catalina OS, you can download and install it from the link below: https://www.nch.com.au/components/switchmaci.zip Do keep in mind that your license needs to be compatible with this version of the program to be able to register using your registration details. You can try reaching out to NCH Tech support if you need more information, you can create a support ticket for them through the link below: - https://www.nch.com.au/support/index.html  Good luck!
  4. Fred28

    trial version

    Hello, It seems the only license of MixPad you can use commercially is the Master´s Edition, any other version of the program cannot be used commercially. You can contact NCH Software tech support for more information. Just create a support ticket through the link below: - https://www.nch.com.au/support/index.html  Good luck!
  5. Hello, Can you confirm you have the latest drivers of your camera installed? If it is a USB camera then I would also suggest you try other USB ports on your PC. Also, try using the camera alone or with other programs if it works fine then it must be an issue with Debut, in which case make sure to contact NCH Support to see if they can assist in resolving the issue. You can create a support ticket through the link below: - https://www.nch.com.au/support/index.html  Good luck!
  6. Hello, I would suggest you create a support ticket for NCH Technical support and you should create a backup and send it to them so that they can reproduce on their end and give you an answer or a fix about this. You can create the support ticket through the link below: https://www.nch.com.au/support/index.html  Good luck!
  7. Hello, You will need to provide more information as to what steps are you taking to try and record from the internet. If the SoundTap log which is at the bottom on the main screen says that you are successfully connected to Driver the program should work, all you need to do is make sure to open the program you are recording from first before opening SoundTap. For instance you will need to open your browser and go to the page you want to record audio from and then open SoundTap, then just click on ¨Start Recording¨ at the top of the program. If this does not help I would suggest you contact NCH Tech support and see if the have anything else you can try. You can create a support ticket for them through the link below: https://www.nch.com.au/support/index.html  Good Luck!
  8. Hello, In that case you might want to try a clean installation of the program, first uninstall the program from the PC then go to the locations on your C drive below and make sure you delete all folders of mixpad that you find: - C:\Program Files (x86)\NCH Software\ - C:\ProgramData\NCH Software\ - C:\Users\<your username>\AppData\Roaming\NCH Software\ (if you can't find the ProgramData or AppData folders, set Windows to show hidden files and folders as per https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files) Once you are sure you have deleted the MixPad folders from the location I shared above reboot your PC and as soon as it comes back on install the program again and see how it goes. If this does not help I would recommend you contact the NCH Support team and see if they have anything else you can try, you can create a support ticket for them through the link below: https://www.nch.com.au/support/index.html&nbsp; Good Luck!
  9. Hello, It seems the program only goes up to 192 Kbps as you said but I cannot tell if when set on stereo this is for each channel or 192 kbps for the 2 channels. I think it would be best if you contact NCH technical support to confirm with them, you can create a support ticket for them on the link below: https://www.nch.com.au/support/index.html&nbsp; Good luck!
  10. Fred28

    HEIC format

    Hello, I did some research and it seems that PhotoStage is not compatible with HEIC, you can look at this link: https://www.nchsoftware.com/slideshow/kb/566.html Hope that helps!
  11. Hello, In your case I will try reinstalling the program to see if maybe the issue was caused by a corrupted installation file, if that clears the issue great but if it does not I will recommend you contact NCH tech support to see if they have anything else you can try. You can create a support ticket for them through the link below: https://www.nch.com.au/support/index.html&nbsp; Good luck!
  12. Fred28

    Not Working

    Hello, Apple has blocked the option to record internal audio to avoid unrestricted use of their content, there are third party programs you can use to bypass this but they are not supported by NCH so if it does not work properly there is not much that can be done. One of the programs I have used to bypass this is called ¨Loopback¨ You can also contact NCH Tech support to see if they have anything they can recommend. You can create a ticket for them through the link below: https://www.nch.com.au/support/index.html&nbsp; Good luck!
  13. Hello, There seems to be some issues with the Web Access feature which have already been reported to the NCh Technical Support team, I would recommend you get in touch with them by creating a support ticket through the link below: - https://www.nch.com.au/support/index.html&nbsp; Good luck!
  14. Fred28

    Bank Of America

    Hello, I have not, but have you downloaded the list of banks that the program has the information for already? Just to see if the bank is listed there. (To download go to ¨Add Account¨ you will need to check the option for ¨Enable online account access¨ if you click on the drop-down menu next to ¨Financial Institution¨ you will see the option to ¨Download Financial Institutions¨ click this to start downloading the list. When done, check and see if the bank is listed there.) If it is, you should be able to enter your information and access your account. If not, you can contact Bank Of America and ask them if they allow OFX connections if they do click on the ¨Add new Financial Institution¨ instead and ask your bank to provide you the information request. If you have issues, it would be best if you contact NCH Support, you can create a ticket for them on the link below: https://www.nch.com.au/support/index.html&nbsp; Good luck!
  15. Hello, If you used the ¨Backup Feature¨ of the program to create the back then all you need to do is open the program go to ¨Tools¨ and select the ¨Restore Backup¨ option. When choosing the folder sometimes the folder will show for example ¨Express Invoice Backup 10-3-2019¨ but this folder might have the actual backup within, so open this folder and check if there is another folder with the same name make sure to choose this second folder and test. If you still have issues or I was not clear enough I would suggest you reach out to NCH Technical Support for them to assist you, you can create a ticket for them on the link below: https://www.nch.com.au/support/index.html&nbsp; Good luck!
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