Elk, I followed the steps you outlined. Thank you for taking the time to help me with this, unfortunately, it gave me the same results as I have been getting.
Here is the information you asked me about...and more.
The error message that comes up reads: "MixPad was unable to install the sample kit." The title of the error message is: "Unable to download"
Just before this error message comes up, there is a message that says something to the effect that it is: "downloading the files" and there is a progress bar at the bottom of this message that seems to indicate that a download has started. However with a second or so it is covered up by that error message and everything stops.
I am running Windows 10 - 64 with the most current update and I have Chrome installed but I also tried to use Edge and the results were the same.
(I did attempt, with my WavePad program, to "download from Sound Factory". The "Loading Sounds" message comes up reading: "Connecting to Server..." it is immediately obscured by the next message labeled: "Connection Failure", it says, "Could not connect to server. Please check your internet connection and try again.")
I have tried using the newest WavePad trial with the same results. Thank you!