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elk

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Everything posted by elk

  1. In this case, what I can recommend you to do is duplicate the slide that has text and put it after the original one. Then, adjust the zoom in effect so that the Start and End point are set to the same size. This will allow you to have the slide with no zoom for a longer time
  2. That is the way the newest version works. Every time you open the invoices list, it will sort it the default way which is by date. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/
  3. elk

    Carol

    I can recommend you to make sure the audio track has not been muted. You can right click on the track > Adjust Audio Volume > click Restore Default > OK to save the changes. In case the issue persists, you may try to reinstall the program using this link: https://www.nchsoftware.com/slideshow/pstagesetup.exe You may need to save your project file to avoid losing your work during the process.
  4. Hello, You may try to reinstall the program using this link and confirm if it works now: https://www.nchsoftware.com/slideshow/pstagesetup.exe In case the issue persists, you may submit a support ticket and share your project file with the support team for further testing: https://www.nch.com.au/support/ Regards.
  5. Hello, Please click here to learn how to apply a payment: https://www.nchsoftware.com/accounting/kb/1279.html In the Amount field, you need to enter the amount the customer has paid in the first stage, so the invoice status will changed to Partially Paid. Regards.
  6. elk

    Wrong mic

    Hello, Please make sure that you have selected the correct recording and playback devices in voxal. Click Options > Preview Audio tab > from the dropdown men,u, select the devices you want to use > click OK to save the changes. In case the issue persists, you may try to reinstall the program using this link: https://www.nchsoftware.com/voicechanger/vxlsetup.exe Regards.
  7. elk

    bug with voxal

    Hello, In this case, you may try a clean install and make sureyou install the latest version of the program: Uninstall Voxal, then delete 3 folders named "Voxal" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\Voxal\ **C:\Program Files (x86)\NCH Software\Voxal\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\Voxal\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/voicechanger/vxlsetup.exe Once done, restart your system one more time and try again. If you still have issues, you may need to submit a support ticket: https://www.nch.com.au/support/ Regards.
  8. elk

    Mrs D

    Hello, If you are using a Mac, please make sure to press the "fn" key when using your hotkeys. Regards.
  9. Hello, Unfortunately, the appearance of the chart of accounts cannot be modified, however, you should be able to sort the accounts by clicking on the column headings. NCH Software formally takes suggestions or feedback about our products through the form at http://www.nch.com.au/suggestions/ Regards.
  10. Hello, Could you please explain in detail what you are trying to do? Are you trying to monitor what you are recording or is it a headset and you are trying to record from the microphone? Does the headphones show up in the input devices in SoundTap? You may submit a support ticket and provide some screenshots showing the problem you have encountered there: https://www.nch.com.au/support/ Regards.
  11. Hello, I tested it on my Windows 10 computer but I was unable to reproduce the issue you have described. Are you using Windows or Mac? What is the version of the program you are currently using? Make sure you have the latest version: Windows: https://www.nchsoftware.com/invoice/eisetup.exe Mac: https://www.nchsoftware.com/invoice/invoicemaci.zip Before reinstalling the program, I recommend you to create a backup data file to avoid losing your information during the process. Regards.
  12. Hello, The Bill of Materials dialog is used to specify which items will be used to create a new bundled or packaged item. When you create an invoice in express accounts using the item "A12", it will reduce the quantity from the amount of items you created as a bundle, it will not reduce the quantity for items A, 1 and 2 individually. That is how the program works. NCH Software formally takes suggestions or feedback about our products through the form at http://www.nch.com.au/suggestions/ Regards.
  13. Hello, The selection tool you use may depend on the shape of the area you want to select. In case the color removal tool does not work on that specific image, you may select the area you want to remove and then, hit Delete key. Regards.
  14. Hello, In this case, you may select the area you want to remove and then, go to Tools menu and remove the black color using the Color Removal tool. For additional information, you may click on this link: http://help.nchsoftware.com/help/en/photopad/win/layer_colorremoval.html Regards.
  15. Hello, In attempt to fix this issue, please try the steps below: Uninstall WavePad, then delete 3 folders named "WavePad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\WavePad\ **C:\Program Files (x86)\NCH Software\WavePad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\WavePad\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/components/wpsetup.exe Once done, restart your system one more time. Regards.
  16. Hello, In this case, I recommend you to check different capture options, for example some video capture devices are detected as a Webcam and some Webcams are detected as capture devices, so you may need to go to Options > Video tab > and confirm if the device is detected under Webcam or under Capture Device. In case you still have issues, you can check that the drivers are correctly installed. Updating or reinstalling them could fix the issue. Regards.
  17. Hello, You may need to know that if you want to reduce the file size in any way, you will get quality loss, it is not possible to reduce the size without losing quality or elements in your video. What I can recommend you to do is play with the encoder and video options and try different formats to see which one works for you. Remember that the quality may very depending on the screen where you are going to play the video. Regards.
  18. elk

    Game Capture Mode - Disable

    Hello, No, Debut will automatically detect if a game is running in fullscreen and start the Game Capture Mode. Note that if the recording started before the game is started a new recording will be created. Regards.
  19. Hello, Unfortunately, the program does not offer the option to set multiple Ship-to address for the same customer, you may need to manually enter the information as you have been doing it. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/ Regards.
  20. Hello, Unfortunately, the explorer bar cannot be expanded. In this case, what I can recommend you to do is adjust the screen resolution and/or the size of text for apps from Windows settings. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/ Regards.
  21. Hello, In attempt to fix this issue, please try the steps below: Uninstall MixPad, then delete 3 folders named "MixPad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\MixPad\ **C:\Program Files (x86)\NCH Software\MixPad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\MixPad\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/mixpad/mpsetup.exe Once done, restart your system one more time and try again. Regards.
  22. Hello, You may try to plug your X32 Rack into a different USB port and confirm if it works. In case the issue persists, it is recommended to reinstall MixPad. You need to make sure you install the version of the program that corresponds to the license you have purchased. Regards.
  23. Hello, Please be informed that Speech to text requires a SAPI speech-to-text engine to be installed on your computer. Most Windows machines already have it installed. You can also install software such as Dragon Naturally Speaking or any other engine which claims SAPI compliance. Yes, you need to configure your microphone to be able to train your profile. Please be aware that the training function is managed by your speech recognition software, not Express Scribe. You may want to watch this video tutorial that explains how it works and how to configure Speech to Text: You can also check out this link: http://help.nchsoftware.com/help/en/scribe/win/optionsspeech.html Regards.
  24. Hello, Unfortunately, Express Invoice does not have the option to view the log of statements that have been sent. What I can recommend you is to save the statement as a PDF, create a new email and attach the statement. So you can keep a record of the statements that have been sent. Regards.
  25. Hello VJones1, Please be informed that it might be a conflict between those two pieces of software. You may uninstall Express Scribe, install the other software and try to reinstall Express Scribe and confirm if it works that way. Unfortunately, I cannot advice if the other program does not work. I can give you some recommendations if Express Scribe is the one that does not work. Regards.
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