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elk

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Everything posted by elk

  1. Hello, In attempt to fix this issue, please try the steps below: Uninstall WavePad, then delete 3 folders named "WavePad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\WavePad\ **C:\Program Files (x86)\NCH Software\WavePad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\WavePad\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/components/wpsetup.exe Once done, restart your system one more time. Regards.
  2. elk

    Trouble getting Debut to recognize Sony HandyCam

    Hello, In this case, I recommend you to check different capture options, for example some video capture devices are detected as a Webcam and some Webcams are detected as capture devices, so you may need to go to Options > Video tab > and confirm if the device is detected under Webcam or under Capture Device. In case you still have issues, you can check that the drivers are correctly installed. Updating or reinstalling them could fix the issue. Regards.
  3. elk

    Make a video file smaller in size

    Hello, You may need to know that if you want to reduce the file size in any way, you will get quality loss, it is not possible to reduce the size without losing quality or elements in your video. What I can recommend you to do is play with the encoder and video options and try different formats to see which one works for you. Remember that the quality may very depending on the screen where you are going to play the video. Regards.
  4. elk

    Game Capture Mode - Disable

    Hello, No, Debut will automatically detect if a game is running in fullscreen and start the Game Capture Mode. Note that if the recording started before the game is started a new recording will be created. Regards.
  5. Hello, Unfortunately, the program does not offer the option to set multiple Ship-to address for the same customer, you may need to manually enter the information as you have been doing it. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/ Regards.
  6. elk

    Expand Explorer Bar

    Hello, Unfortunately, the explorer bar cannot be expanded. In this case, what I can recommend you to do is adjust the screen resolution and/or the size of text for apps from Windows settings. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/ Regards.
  7. elk

    Pitch Correction and voice out of sync

    Hello, In attempt to fix this issue, please try the steps below: Uninstall MixPad, then delete 3 folders named "MixPad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\MixPad\ **C:\Program Files (x86)\NCH Software\MixPad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\MixPad\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/mixpad/mpsetup.exe Once done, restart your system one more time and try again. Regards.
  8. elk

    Input Source not recognized

    Hello, You may try to plug your X32 Rack into a different USB port and confirm if it works. In case the issue persists, it is recommended to reinstall MixPad. You need to make sure you install the version of the program that corresponds to the license you have purchased. Regards.
  9. Hello, Please be informed that Speech to text requires a SAPI speech-to-text engine to be installed on your computer. Most Windows machines already have it installed. You can also install software such as Dragon Naturally Speaking or any other engine which claims SAPI compliance. Yes, you need to configure your microphone to be able to train your profile. Please be aware that the training function is managed by your speech recognition software, not Express Scribe. You may want to watch this video tutorial that explains how it works and how to configure Speech to Text: You can also check out this link: http://help.nchsoftware.com/help/en/scribe/win/optionsspeech.html Regards.
  10. Hello, Unfortunately, Express Invoice does not have the option to view the log of statements that have been sent. What I can recommend you is to save the statement as a PDF, create a new email and attach the statement. So you can keep a record of the statements that have been sent. Regards.
  11. Hello VJones1, Please be informed that it might be a conflict between those two pieces of software. You may uninstall Express Scribe, install the other software and try to reinstall Express Scribe and confirm if it works that way. Unfortunately, I cannot advice if the other program does not work. I can give you some recommendations if Express Scribe is the one that does not work. Regards.
  12. elk

    Debut is not recording the area that I select.

    Hello, I tested it on my machine but I could not reproduce the issue you are reporting. It recorded the exact part of the screen I select. I can recommend you to try it using a different format, resolution and frame rate to see if the issue persists. If you still have issues, you may reinstall Debut: https://www.nchsoftware.com/capture/debutpsetup.exe Regards.
  13. elk

    Broadwave does not support ssl?

    Hello, You are right, BroadWave does not have the option to run on HTTPS Regards.
  14. elk

    Not accessing past data

    Hello, I can recommend you to use the Recalculate Customer Balance option to recalculate the balances. Go to pane on the left hand side on the main Express Accounts Window, look for Transactions > recalculate customer's balance and click on it. Once the program has finished recalculating the balances please run the report and confirm if the issue remains. Regards.
  15. elk

    phtotstage slideshow problems

    Hello, If you play the full movie in the PhotoStage preview window, does it look fine? What format did you use to export it? You may try a higher resolution and frame rate. It may also depend on the original quality of the files you are using to create the slideshow and the device you are using to play it back. Regards.
  16. elk

    Wav audio files

    Hello, Please try to play those .wav files using a different media player like VLC or Windows Media Player, this will help you to confirm if the issue may be related to the files or to Scribe. You may also check the volume level when you are playing the files. In case the issue persist, you can try to reinstall the program to see if it makes any difference. Regards.
  17. elk

    Trying to record drums

    Hello, In this case, what you can try in WavePad is this: go to Options > Recording tab > Open Windows Record Mixer > from the list, select the device you are using to record > click Properties > click on Levels tab > adjust the levels from there > OK > OK > OK to save the changes. If you still have issues, you may use the Compress feature in WavePad to see if it makes any difference. (Levels menu > Compress). Regards.
  18. elk

    ZOOM IN FUNCTION

    Hello, Please be informed that the zoom issue has been reported to the developers for further testing, however there is not an estimated when the issue would be addressed but you can sign up to the NCH's Newsletter to receive software release notifications: https://www.nchsoftware.com/software/newsletter.html Regards.
  19. elk

    remove shortcut phrase I added

    Hello, If you are referring to the Right Click options (the menu that appears if you right click on a file in an Explorer window), you may click on the Options menu > Right Click tab > uncheck "Enable right-click option 1,2 or 3" to disable the shortcut you do not want to use > click OK to save the changes. Regards.
  20. elk

    Batch Edit Problems

    Hello, After you have removed the background from your photos, you need to load the new images on PhotoPad > go to Tools menu > Background > check Transparent. That should remove the white background. Regards.
  21. elk

    Restore back to default settings

    Hi, You may try the following steps: Uninstall WavePad, then delete 3 folders named "WavePad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\WavePad\ **C:\Program Files (x86)\NCH Software\WavePad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\WavePad\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: http://www.nch.com.au/components/wpsetup.exe Once done, restart your system one more time. You will need to re-register the program using our current registration code. Regards.
  22. elk

    RECORDING ISSUE

    Hello, if you are using ASIO hardware then you can check the Enable monitoring for ASIO devices box which will allow you to hear what you are recording through your headphones. However, a better approach to monitoring your recording is to use your hardware directly. Most external soundcards will allow you to directly monitor your input via a headphone output. This option will provide you with the best performance and zero latency." Regards.
  23. elk

    Unable to play midi

    Hello, In attempt to fix this issue, please try the steps below: Uninstall Crescendo, then delete 3 folders named "Crescendo" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\\Crescendo **C:\Program Files (x86)\NCH Software\Crescendo\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\Crescendo\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: http://www.nch.com.au/components/crescendosetup.exe Once done, restart your system one more time and try to load the MIDI file again. Regards.
  24. elk

    Transpose in Mixpad

    Hello, Please be informed that MixPad cannot be used to transpose a song. In this case, I can recommend you to use Crescendo: http://www.nch.com.au/notation/index.html The Transpose feature in Crescendo allows you to change all the notes in your piece by a number of semitones. To do this, open the Transpose dialog from the Score menu, or from the Score toolbar tab. The Transpose dialog allows you to choose the number of semitones to transpose up or down. Transposing by 12 semitones will transpose your piece up by an octave, leaving it in the same key. Transposing by -4 semitones will transpose your piece down by a major third, and so on. Note that the range of semitones allowed by the Transpose dialog is determined by the range of note values in your piece. This is done to prevent you from accidentally transposing too far above or below the staff. If this prevents you from transposing far enough, try changing the clef first. For example, if you can't transpose your piece low enough while using the treble clef, change to the bass clef and try again. Regards.
  25. elk

    Increase speed of entire Slideshow

    Hello, Please be informed that if the Effects option is grayed out it is because you have either not selected any clips of that you have selected more than one. You need to be aware that the speed of the clips needs to be changed one by one, you cannot apply the Speed effect to the entire slideshow. NCH Software formally takes suggestions or feedback about our products through the form at http://www.nch.com.au/suggestions/ Regards.
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