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elk

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About elk

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  1. Hello, In attempt to fix this issue, please try the steps below: Uninstall WavePad, then delete 3 folders named "WavePad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\WavePad\ **C:\Program Files (x86)\NCH Software\WavePad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\WavePad\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/components/wpsetup.exe Once done, restart your system one more time. Regards.
  2. elk

    Trouble getting Debut to recognize Sony HandyCam

    Hello, In this case, I recommend you to check different capture options, for example some video capture devices are detected as a Webcam and some Webcams are detected as capture devices, so you may need to go to Options > Video tab > and confirm if the device is detected under Webcam or under Capture Device. In case you still have issues, you can check that the drivers are correctly installed. Updating or reinstalling them could fix the issue. Regards.
  3. elk

    Make a video file smaller in size

    Hello, You may need to know that if you want to reduce the file size in any way, you will get quality loss, it is not possible to reduce the size without losing quality or elements in your video. What I can recommend you to do is play with the encoder and video options and try different formats to see which one works for you. Remember that the quality may very depending on the screen where you are going to play the video. Regards.
  4. elk

    Game Capture Mode - Disable

    Hello, No, Debut will automatically detect if a game is running in fullscreen and start the Game Capture Mode. Note that if the recording started before the game is started a new recording will be created. Regards.
  5. Hello, Unfortunately, the program does not offer the option to set multiple Ship-to address for the same customer, you may need to manually enter the information as you have been doing it. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/ Regards.
  6. elk

    Expand Explorer Bar

    Hello, Unfortunately, the explorer bar cannot be expanded. In this case, what I can recommend you to do is adjust the screen resolution and/or the size of text for apps from Windows settings. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/ Regards.
  7. elk

    Pitch Correction and voice out of sync

    Hello, In attempt to fix this issue, please try the steps below: Uninstall MixPad, then delete 3 folders named "MixPad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\MixPad\ **C:\Program Files (x86)\NCH Software\MixPad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\MixPad\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/mixpad/mpsetup.exe Once done, restart your system one more time and try again. Regards.
  8. elk

    Input Source not recognized

    Hello, You may try to plug your X32 Rack into a different USB port and confirm if it works. In case the issue persists, it is recommended to reinstall MixPad. You need to make sure you install the version of the program that corresponds to the license you have purchased. Regards.
  9. Hello, Please be informed that Speech to text requires a SAPI speech-to-text engine to be installed on your computer. Most Windows machines already have it installed. You can also install software such as Dragon Naturally Speaking or any other engine which claims SAPI compliance. Yes, you need to configure your microphone to be able to train your profile. Please be aware that the training function is managed by your speech recognition software, not Express Scribe. You may want to watch this video tutorial that explains how it works and how to configure Speech to Text: You can also check out this link: http://help.nchsoftware.com/help/en/scribe/win/optionsspeech.html Regards.
  10. Hello, Unfortunately, Express Invoice does not have the option to view the log of statements that have been sent. What I can recommend you is to save the statement as a PDF, create a new email and attach the statement. So you can keep a record of the statements that have been sent. Regards.
  11. Hello VJones1, Please be informed that it might be a conflict between those two pieces of software. You may uninstall Express Scribe, install the other software and try to reinstall Express Scribe and confirm if it works that way. Unfortunately, I cannot advice if the other program does not work. I can give you some recommendations if Express Scribe is the one that does not work. Regards.
  12. elk

    Debut is not recording the area that I select.

    Hello, I tested it on my machine but I could not reproduce the issue you are reporting. It recorded the exact part of the screen I select. I can recommend you to try it using a different format, resolution and frame rate to see if the issue persists. If you still have issues, you may reinstall Debut: https://www.nchsoftware.com/capture/debutpsetup.exe Regards.
  13. elk

    Broadwave does not support ssl?

    Hello, You are right, BroadWave does not have the option to run on HTTPS Regards.
  14. elk

    Not accessing past data

    Hello, I can recommend you to use the Recalculate Customer Balance option to recalculate the balances. Go to pane on the left hand side on the main Express Accounts Window, look for Transactions > recalculate customer's balance and click on it. Once the program has finished recalculating the balances please run the report and confirm if the issue remains. Regards.
  15. elk

    phtotstage slideshow problems

    Hello, If you play the full movie in the PhotoStage preview window, does it look fine? What format did you use to export it? You may try a higher resolution and frame rate. It may also depend on the original quality of the files you are using to create the slideshow and the device you are using to play it back. Regards.
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