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  1. elk

    Expand Explorer Bar

    Hello, Unfortunately, the explorer bar cannot be expanded. In this case, what I can recommend you to do is adjust the screen resolution and/or the size of text for apps from Windows settings. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/ Regards.
  2. elk

    Pitch Correction and voice out of sync

    Hello, In attempt to fix this issue, please try the steps below: Uninstall MixPad, then delete 3 folders named "MixPad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\MixPad\ **C:\Program Files (x86)\NCH Software\MixPad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\MixPad\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/mixpad/mpsetup.exe Once done, restart your system one more time and try again. Regards.
  3. elk

    Input Source not recognized

    Hello, You may try to plug your X32 Rack into a different USB port and confirm if it works. In case the issue persists, it is recommended to reinstall MixPad. You need to make sure you install the version of the program that corresponds to the license you have purchased. Regards.
  4. Hello, Please be informed that Speech to text requires a SAPI speech-to-text engine to be installed on your computer. Most Windows machines already have it installed. You can also install software such as Dragon Naturally Speaking or any other engine which claims SAPI compliance. Yes, you need to configure your microphone to be able to train your profile. Please be aware that the training function is managed by your speech recognition software, not Express Scribe. You may want to watch this video tutorial that explains how it works and how to configure Speech to Text: You can also check out this link: http://help.nchsoftware.com/help/en/scribe/win/optionsspeech.html Regards.
  5. Hello, Unfortunately, Express Invoice does not have the option to view the log of statements that have been sent. What I can recommend you is to save the statement as a PDF, create a new email and attach the statement. So you can keep a record of the statements that have been sent. Regards.
  6. Hello VJones1, Please be informed that it might be a conflict between those two pieces of software. You may uninstall Express Scribe, install the other software and try to reinstall Express Scribe and confirm if it works that way. Unfortunately, I cannot advice if the other program does not work. I can give you some recommendations if Express Scribe is the one that does not work. Regards.
  7. elk

    Debut is not recording the area that I select.

    Hello, I tested it on my machine but I could not reproduce the issue you are reporting. It recorded the exact part of the screen I select. I can recommend you to try it using a different format, resolution and frame rate to see if the issue persists. If you still have issues, you may reinstall Debut: https://www.nchsoftware.com/capture/debutpsetup.exe Regards.
  8. elk

    Broadwave does not support ssl?

    Hello, You are right, BroadWave does not have the option to run on HTTPS Regards.
  9. elk

    Not accessing past data

    Hello, I can recommend you to use the Recalculate Customer Balance option to recalculate the balances. Go to pane on the left hand side on the main Express Accounts Window, look for Transactions > recalculate customer's balance and click on it. Once the program has finished recalculating the balances please run the report and confirm if the issue remains. Regards.
  10. elk

    phtotstage slideshow problems

    Hello, If you play the full movie in the PhotoStage preview window, does it look fine? What format did you use to export it? You may try a higher resolution and frame rate. It may also depend on the original quality of the files you are using to create the slideshow and the device you are using to play it back. Regards.
  11. elk

    Wav audio files

    Hello, Please try to play those .wav files using a different media player like VLC or Windows Media Player, this will help you to confirm if the issue may be related to the files or to Scribe. You may also check the volume level when you are playing the files. In case the issue persist, you can try to reinstall the program to see if it makes any difference. Regards.
  12. elk

    Trying to record drums

    Hello, In this case, what you can try in WavePad is this: go to Options > Recording tab > Open Windows Record Mixer > from the list, select the device you are using to record > click Properties > click on Levels tab > adjust the levels from there > OK > OK > OK to save the changes. If you still have issues, you may use the Compress feature in WavePad to see if it makes any difference. (Levels menu > Compress). Regards.
  13. elk


    Hello, Please be informed that the zoom issue has been reported to the developers for further testing, however there is not an estimated when the issue would be addressed but you can sign up to the NCH's Newsletter to receive software release notifications: https://www.nchsoftware.com/software/newsletter.html Regards.
  14. elk

    remove shortcut phrase I added

    Hello, If you are referring to the Right Click options (the menu that appears if you right click on a file in an Explorer window), you may click on the Options menu > Right Click tab > uncheck "Enable right-click option 1,2 or 3" to disable the shortcut you do not want to use > click OK to save the changes. Regards.
  15. elk

    Batch Edit Problems

    Hello, After you have removed the background from your photos, you need to load the new images on PhotoPad > go to Tools menu > Background > check Transparent. That should remove the white background. Regards.