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elk

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About elk

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  1. I would recommend you to try this: Uninstall GoldenVideos, then delete 3 folders named "GoldenVideos" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\GoldenVideos\ **C:\Program Files (x86)\NCH Software\GoldenVideos\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\GoldenVideos\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/goldenvideos/gvsetup.exe Once done, restart your system one more time and try again. You will have to register the program using your current code.
  2. elk

    Can't Save MP3 File!

    What occurs when you try to save as mp3? Are you getting any error message? If the program is asking to upgrade to a commercial version, perhaps, the settings you have used for those mp3 files are not available for your current version, so you may need to upgrade to be able to use them. I would suggest to upgrade and test again. In case you still have issues, you can always request a refund.
  3. elk

    adrian

    Does it occur with all your projects or just some of them? In attempt to fix this issue, please try the steps below: Uninstall ExpressBurn, then delete 3 folders named "ExpressBurn" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\ExpressBurn\ **C:\Program Files (x86)\NCH Software\ExpressBurn\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\ExpressBurn\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/components/burnsetup.exe Once done, restart your system one more time.
  4. Why do you want to record your screen using an external camera? Debut can record your screen internally, without a camera. If you want to record using a camera, click Options > Video tab > check under WebCam and also under Capture Device and confirm if you camera is being recognized, if so, you just need to select it from the drop down menu > click OK
  5. Please make sure you follow these steps: Open your email settings in Express Accounts by clicking the Options button on the toolbar Select Other from the list on the left Click the Email Settings... button Select the radio button for Use SMTP to send email directly to the mail server Enter the server address in the SMTP mail host text box (this varies depending on your email client) Gmail: smtp.gmail.com Yahoo: smtp.mail.yahoo.com or smtp.mail.yahoo.co.uk (if email address ends in yahoo.co.uk) Hotmail/MSN/Outlook.com: smtp.live.com AOL: smtp.aol.com Comcast: smtp.comcast.net Other: Contact your mail provider for your SMTP server address Check the box labeled Server requires authentication Enter your User Name, (e.g., youraddress@gmail.com), and your Password in the appropriate text boxes Check the box labeled Use secure connection (SSL/TLS) if available Please note: Comcast users should skip this step Enter your email address into the Default reply email textbox Click OK to save your changes. If you are using a Gmail account, you will need to do additional work: Log into your Gmail account, and go to this page. Make sure the option "Allow less secure apps" is set to ON. Confirm all settings within Express Invoice, and then test emailing an invoice. Note that the SMTP for a Gmail account is smtp.gmail.com
  6. I tested it using that version 5.53 (trial) and I was able to download it without problems. What occurs when you try to download it? Are you getting any error message? In attempt to fix this issue, please try the steps below: Uninstall MixPad, then delete 3 folders named "MixPad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\MixPad\ **C:\Program Files (x86)\NCH Software\MixPad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\MixPad\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: http://www.oldversiondownload.com/oldversions/mixpad-5-53-2019-08-07.exe Once done, restart your system one more time.
  7. not sure what you mean by inventory opening balance. If you are referring to an account you created in Express Accounts, click View > Chart of Accounts > double click on the account you want to edit > enter a new Opening Balance > click OK to save the changes. If you are referring to something else, please elaborate.
  8. In this particular case, I would recommend you to submit a support ticket and share some screenshots showing the problem you have encountered there, so the technicians can figure out what could be causing the problem. To submit the ticket, click here: https://www.nch.com.au/support/
  9. elk

    Volume control

    I would recommend you to check out this video tutorial to learn how to adjust the audio recordings: https://www.youtube.com/watch?v=Um3RySWgeF80
  10. Unfortunately, you cannot load files directly from Dropbox. You need to download the files from Dropbox to your computer and then, you can load them onto Express Scribe
  11. No, the program does not offer any option to show up the amount of files that were backed up. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/
  12. Sadly, the program does not offer an option to show up transactions by entry order as you have described. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/
  13. Hello, it may depend on how long ago you purchased the license and also, may depend on the current version you have on you Mac. If it is running Catalina and you purchased a license more than 6 months ago, you will be required to upgrade since old licenses will not be compatible with that OS. If you purchase your license recently, you can use the same license. NCH offers a license upgrade discount by entering your current registration code at http://www.nch.com.au/upgrade/
  14. Not sure what you are referring to. Could you provide an example or send a screenshot showing that? So it would be easier to understand and try to find a solution for you. In any case, I would recommend you read the online help manual: http://help.nchsoftware.com/help/en/crescendo/win/index.html
  15. Photostage creates a video output from the selected images and audio but the playback depends on the video player so there is no option to create a loop project.
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