I recently upgraded my computer to an iMac which runs OS Sierra. It is a late 2015 model I believe. I uploaded Express Scribe Pro and have been using it but since having it on this computer the sound quality is absolutely appalling. I'm having to listen to transcripts 4 or 5 times before sending them off, which has resulted in a decline in the amount of work I can take on and also, the work I do take on takes me through the night to finish. Which is, obviously less than ideal.
The audio emits a whine throughout on Express Scribe, which gives me a headache, yet when I upload the same pieces of audio to other programs, such as Wavepad, the audio is crystal clear!
I have tried using the special audio effects options and, if anything, they just seem to make it worse.
It is driving me absolutely mad and I'm so cross that I wasted money and so much time and energy on a program that I, currently, cannot utilise!
Can anyone help?!!!
NB. I use an Infinity foot pedal and Sennheiser headphones with Express Scribe, just in case that info makes a difference!