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Ingrid Franklin

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About Ingrid Franklin

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  1. Hi Tim (and everyone else with this issue) Thanks so much for posting this. Must admit I had the same thought as my foot pedal was at least 3+ years old. I'm ashamed to say I was too lazy to check this so glad you did! Will be really interested to know if things are still working for you in a month's time. I suspect dust is probably the culprit, at least it's easier than dealing with a software blip! Good luck! Ingrid
  2. In reply to all posts re. foot pedal, I can say that I tested the footpedal that kept cutting out on several other computers on a different network and found it also did the same on their PCs. So this saved me having to make any alterations on my PC and I bought a new USB Infinity Foot Pedal which is now working fine. So I can only assume after three years of use I must have pulled a wire loose somewhere (very likely actually). So I'd recommend as a first fix try your footpedal thoroughly on another machine and if it does the same thing you know it's a hardware issue, not a software one, which frankly is much easier to deal with! Best of luck and let us know how it went:} Ingrid Franklin
  3. OK - so my Infinity IN-USB-2 foot pedal which worked fine since 2014 with Express Scribe Pro has for the last few months been intermittently 'dropping out'. It works fine for a couple of minutes then cuts out. I've just spent £20 upgrading to the latest version of Express Scribe 6.0 in case that was an issue but the same thing happens. Have checked set up, Windows 10 Power Management, Device troubleshooting etc, etc. Everything comes back - 'no problem'. I work professionally as a transcriber so before I order another foot pedal I want to check if there are any known software conflicts that could cause this kind of issue. I note there are lots of users who use this foot pedal with Express Scribe Pro who have had similar issues going back over five years. I would really, really appreciate an urgent and full response to fix this or at least a work through to eliminate potential problems - and yes I have read all the guidance on your site for this pedal, checked and double checked! Thanks in advance. Below are the Plug and play controller diagnostics for Express Scribe Transcription Software (Registered) v 6.00 (Windows 10.0) as at 14th June last night. USB device Vendor ID: 0x05F3 Product ID: 0x00FF Revision: 0x0120 Product string: VEC USB Footpedal Path: \\?\hid#vid_05f3&pid_00ff#6&296aa5b0&4&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 0xC Usage ID: 0x3 Model data: N/A Key: VECInfinityINUSB Company: VEC Model: Infinity IN-USB-1 / IN-USB-2 Allowed: Yes USB device Vendor ID: 0x046D Product ID: 0xC52B Revision: 0x2401 Product string: USB Receiver Path: \\?\hid#vid_046d&pid_c52b&mi_02&col01#7&21c0253d&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 0xFF00 Usage ID: 0x1 Model data: N/A Key: N/A USB device Vendor ID: 0x046D Product ID: 0xC52B Revision: 0x2401 Product string: USB Receiver Path: \\?\hid#vid_046d&pid_c52b&mi_02&col02#7&21c0253d&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 0xFF00 Usage ID: 0x2 Model data: N/A Key: N/A USB device Vendor ID: 0x046D Product ID: 0xC52B Revision: 0x2401 Product string: USB Receiver Path: \\?\hid#vid_046d&pid_c52b&mi_02&col03#7&21c0253d&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 0xFF00 Usage ID: 0x4 Model data: N/A Key: N/A USB device Vendor ID: 0x046D Product ID: 0xC52B Revision: 0x2401 Product string: USB Receiver Path: \\?\hid#vid_046d&pid_c52b&mi_01&col02#7&7983eec&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 0xC Usage ID: 0x1 Model data: N/A Key: N/A USB device Vendor ID: 0x046D Product ID: 0xC52B Revision: 0x2401 Product string: USB Receiver Path: \\?\hid#vid_046d&pid_c52b&mi_01&col03#7&7983eec&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 0x1 Usage ID: 0x80 Model data: N/A Key: N/A USB device Vendor ID: 0x046D Product ID: 0xC52B Revision: 0x2401 Product string: USB Receiver Path: \\?\hid#vid_046d&pid_c52b&mi_01&col04#7&7983eec&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 0xFFBC Usage ID: 0x88 Model data: N/A Key: N/A --- End ---
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