what I want,
TO be configured in Axon as well IVM..
1. When Customer C1 (is overdue) , takes his phone and dials any number (external number/extension), I want that call to go to an extension 555 , which is linked to the IVM.
2. C1 hears a message from 555-IVM (that he is overdue and make payment within 5 days, blah, blah.....)
3. After message , that call should automatically go through , with the dialed number. for example if C1 dialed , 13212694089 , first it should go to 555 (hear messages) and after that it should automatically dial 13212694089 for him.