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Jack11223344

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About Jack11223344

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  1. Thanks everybody, we can reproduce this bug and it will be fixed in the next release.
  2. Hi Miri: Check this for how to upload your project file. http://nch.invisionzone.com/topic/23659-tips-for-getting-help-on-this-forum/
  3. confirmed! we will fix this in the next release! Thanks Dangerfreak
  4. Yes, we can reproduce this bug and already fixed this. A new release is coming soon.
  5. Yes, we can reproduce this bug and already fix this. A new release is coming soon.
  6. Yes, you can change the settings in the app and all subsequent conversions will use this.
  7. Thanks everybody and I have been able to identify this issue We will try to release a new version before Christmas with these bug fixed. This is "Not enough memory bug" and this explains why exporting success at low resolutions. And yes, it is also related to Pan-Zoom effect. You can reproduce this bug by using windows memory monitor. When exporting, if you notice there is a significant and continuous memory increasing. Than it is a because of this.
  8. Hi TAC: I am looking in to this issue, can you please upload your project again to the dropbox so that I can reproduce.
  9. The bug is reproduced and will release a new version soon. Thanks for reporting.
  10. Hi Bluffwood, can you please send me some sample sf files to my email address jack.zhang@nchsoftware.com so that I will look into it.
  11. Jack11223344

    8K videos

    Sorry, we currently don't support any format above 8K.
  12. Hi Feroz, version 4.35 was released on 2013, our newest version is 5.17
  13. We have had repeated issues of a antivirus considering our products viruses and marking/deleting the downloads. We are working the av companies and gets them unlisted. So it is either a) your local antivirus is deleting it as a virus. Try disabling it and re-download and run Windows 8/10 it could be Windows SmartScreen but you can tell it 'Run anyway'
  14. Hi jkollar, are you able to upload the original and converted file(which have either nothing or garbled information in track, )to somewhere that I can download, I will look into it.
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