I am having the same problem. I am using the most current unlicensed version (4.45) of Video Pad. I am attempting to import a video from a DVD. The movies were recorded using a Sony Handycam DCR-DVD650, which uses mini-DVDs. I am running Windows 7 Home Premium. When I put the DVD in the computer's disk drive, the Media Player will correctly load the recordings. I can see all the clips and play them all. There are Titles, chapters, etc. However, when I attempt to import the clips into VideoPad, I can only see and play the first one. I tried the remedy suggested above. However, one of the files, VIDEO_TS, required an extension, and, because I am using the unlicensed version, could not. Will I have to purchase the product?