idiot

I purchased Moneyline at the end of February 2016 and started using it with effect from 1 March 2016. All went well, I did the first month's bank reconciliation and it all balanced perfectly. From the second reconciliation everything went crazy..... the program keeps on changing the balance of the bank thereby making it not balance at the end of the recon even though everything balances if I manually add it up. It wants to put through a "balancing entry", why ?????????? I am a qualified Bookkeeper and have worked on many accounting programs before, I have NEVER experienced such a frustrating and useless program in my life before. I am at my witts end... I have already twice deleted everything and started all over again and same problems... it's fine for the first recon and then it all gets messed up. I am running Moneyline Plus 1.30 on Windows 10. Anyone have solutions for me????