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TECH Support

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  1. audio records at different speed than video

    In this case please reinstall the Debut from this link and try again: https://www.nchsoftware.com/capture/debutpsetup.exe
  2. NCH Debut - No Sound on Preview

    So you don't have sound on the resultant video? Please check the following: In the Options of Debut go to the 'Devices' tab and confirm that "Capture Sound" is enabled. Also ensure that the Sound Device selected is your computer's sound card, and the Input Channel is "Windows Record Mixer". Click on the "Open Windows Record Mixer" button to open the Recording Control window. Make sure the correct output is selected. Stereo Mix (or Wave Out Mix) should be the one you select if available. If using a capture device, select the sound device associated with that capture card. Also check that the volume slider for that output in the Recording Control window is set to an acceptable level. Open the Windows Volume Control mixer by clicking the loudspeaker icon on the computer's system tray, and check to see that your selected device is not muted.
  3. Please open a support ticket to http://www.nch.com.au/support/supportcontact.html?software=Debut&support so we can assist you further.
  4. acceso web express invoce

    Trate de seguir estos pasos para confirmar que esta configurado correctamente: 1. Haga clic en el botón "Opciones" en la barra de herramientas 2. Seleccione "Acceso Web" de la lista a la izquierda 3. Seleccione la casilla para una o ambas de las siguientes opciones ---Permitir acceso a Express Invoice en la red local ---Permitir acceso a Express Invoice desde Internet (acceso a la nube) 4. Recomendamos que verifique "Encender Web Access cuando este equipo esté funcionando" 5. En la sección Cuentas web, haga clic en el botón "Añadir..." 6. Introduzca la información para cada usuario 7. Provea a cada usuario con la dirección de acceso web desde la sección de acceso de navegador por ejemplo 8. Provea a cada usuario con la contraseña que creó al configurar la cuenta de usuario 9. Haga clic en "Aceptar" para grabar sus cambios y cerrar la ventana ***Si el problem continua, contacte a su proveedor de internet para que ellos abran el puerto 96 en su Router. (La version gratis debería habilitar esta opción sin problema)
  5. Shorten silences in audio file

    Try the option called "Trim Silences". This can be used to remove or shorten silent regions. It is similar to Auto Trim, but provides more advanced functionality. It works by scanning the selected region for the peak level, then searching for regions that are the Auto Trim Threshold level below that peak. These 'silences' can then be removed, or shortened.
  6. check number and reports by account

    Unfortunately the software does not offer the option to create reports by accounts separately, neither offer the option for you to include checks numbers. Remember you can add your suggestions and feedback directly to our developers at http://www.nch.com.au/suggestions/index.html
  7. Voxal does not change my ovice

    1. Make sure that you have selected an effect from the list on the left 2. Check that Voxal is receiving your microphone's signal. If it is not receiving the signal, please check this: https://www.nchsoftware.com/voicechanger/kb/1802.html The status should read: Successfully processing! The audio meter will be moving as you speak, it should be in the Good Mic Level section Voxal must be opened prior to the program that you are using the effect in. Close both programs, open Voxal, then open the program where you would like to apply the voice effect.
  8. How to add salesperson

    The salesperson case is located on the top left, in the general dashboard. You'll find it on the "Account", "Contact" and "Lead" tabs. If you still need assistance please open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=Reflect&support
  9. Items Report Bug

    We need more information In order for us to help you with this issue. Have you try to go to "Open Item List", select the item that you are having issues with and then click on the top, where it says "Edit"? You are going to be able to change the amount of this item from here. Please try , if the issue persist, open support ticket here: http://www.nch.com.au/support/supportcontact.html?software=Copper&support

    This option is not yet available in the software, we send the suggestion to our developers to include it in future releases. Try this workaround: 1. click option, go to payments tab on the left. 2. Add credit note payment method along with cash, cheque etc. 3. click ok 4. Go to purchases tab at the top of the screen 5. Select acccounts payable, highlight purchase order to apply credit note to (if not paid), 6. click payment tab, in the pop up menu, ensure method of payment is credit note. 7. in reference note the credit note number of supplier. 8. click record. This method will not physically show the credit note, but will keep your numbers in balance. This method will show purchase order paid as partial. In accounts payable REPORT it will not be deducted until the purchase order is paid in full. In accounts payable you can view the balance owed to a supplier by selecting sort by supplier.
  11. Express Scribe Pro Freezing

    Please open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=Scribe&support so we can take a look of this issue carefully.
  12. Combining Slide Shows

    Yes, you can add all your saved slideshows into Photostage in order to create just 1, just have in mind that you can linked them together, but you are not going to be able to edit them or change them individually.
  13. How to change Instrument.

    You can import a MIDI file just by clicking on the "Create a MIDI" button located on the top and then just click on "Load MIDI", this will allow you to import a MIDI files.
  14. Processing Companies

    You may add a gateway that does not appear on the list by default by clicking the Add button and selecting the .dll file for another gateway, but note that gateways not on the list by default may not work as intended with Copper Point of Sale Software.
  15. Web Access Problems

    Make sure you have open the port 96, which is the port the software use by default. This could be done with your internet service provider. Once you do this, follow the steps below: 1. Click the "Options" button on the toolbar 2. Select "Web Access" from the list on the left 3. Select the check box for one or both of the following options ---Allow access to Express Invoice on the local network ---Allow access to Express Invoice from the internet (Cloud Access) 4. We recommend checking the box for "Turn Web Access on when this computer is running" 5. In the Web Accounts section, click the "Add"... button 6. Enter the information for each user 7. Give each user the web access address from the Browser Access section e.g. 8. Give each user the password you created for them when setting up their User Account 9. Click "OK" to save your changes and close the window
  16. Area calculation

    DreamPlan supports the use of Imperial and Metric units. Imperial units are typically used in The United States, The United Kingdom, parts of Canada and a few other places. Metric units are used throughout most of the world. DreamPlan will attempt to determine which units make the most sense based on the computer settings. However, unit types can be changed at any time through the Options dialog. For further information, check this on the help users manual here: http://help.nchsoftware.com/help/en/dreamplan/win/help.pdf
  17. Updated Item not showing in Inventoria

    We will suggest you to delete the item from Express Accounts and add it through Inventoria. This will update the inventory on Express Accounts.
  18. What you can do is click on the "Accounts" tab and select the option called "Import data from Express Invoice". This will import all the data from Express Invoice.
  19. Lag in playback

    In specific case we will need more information, please open a support ticket here: http://www.nch.com.au/support/supportcontact.html?software=Scribe&support
  20. Access to Second Business data and reports

    Unfortunately at this moment the only way for you to access the information will be purchasing a license, since some features in the free version are limited (This is one of them).
  21. Debut 4.09 which monitor to choose?

    Unfortunately, the software only offer those 2 choices, "Primary" or "Secondary".
  22. Edit text sent in email?

    Probably you have this text in the "Note Comment" or "Foot Comment" section. Please go to "Options", "Invoice" and in the section below you will have the both taps for you to edit or modify the text.
  23. Please open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=Crescendo&support so we can further assist you.
  24. Hide unwanted controls?

    Unfortunately not, there is no way to hide those option in the program. You can send your suggestions directly to our developers at http://www.nch.com.au/suggestions/index.html
  25. HDMI Video Camera

    In order to see what cameras are supported by Debut, please go here: https://www.nchsoftware.com/capture/kb/1791.html You can try to connect the camera and check different capture options within the software, and see if that specific camera it's compatible.