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TECH Support

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  1. Unfortunately Express Invoice does not offer this option. We have another program that´s called Express Accounts that can do this. Please download the free version from this link: http://www.nchsoftware.com/accounting/easetupfree.exe
  2. Menu usage with multiple Titles

    In order to create the menu, please follow the steps below: Click Add File(s) on the Video Tab Navigate to the videos that you want to include on the DVD and click Open Click the Create Menu button Enter a Title and Subtitle Select a template from options on the left of the Disc Menu Creator window Optional: Add a custom image using the Select custom image for this template... button Optional: The default for your menu is centered, use the left of right arrows to align text on either the left or right edge When your menu is ready, click Save Menu *****The Create Menu button will now say Edit Menu ,if you need to make any additional changes
  3. Not able to open certain wav files

    Ok, so you are having issues with some of those files, or with all of them? Are you able to play those files using Windows Media Player? Please try. You can also try to delete cache files in wavepad folder: 1. From WavePad, select the Options menu > Audio tab > "Audio working folder" section, check mark the "Use this specified folder" box and copy the folder path. On our end is > C:\Users\sebastian\AppData\Roaming\NCH Software\WavePad. 2. Paste the path on your windows folder explorer, this will open the Cache contents. 3. Delete all files within this folder. 4. Close WavePad and re open it again. 5. Re load the file and let us know the outcome. If the issue still persist, open a support ticket to http://www.nch.com.au/support/supportcontact.html?software=WavePad&home . We might required you to send some of those files for testing.
  4. Broad wave

    Please make sure your port is allowed by your firewall and your router is setup with port forwarding. Check the steps contained in this link for you to make sure how to make your computer accessible in the internet: http://www.nch.com.au/kb/10046.html
  5. Link to database

    No, there is no need for you to purchased any extra software. Just enable the "web access" feature to connect several computers to the main installation of Inventoria. Follow the steps below: Follow these directions to set up Web Access. Click the Options button on the toolbar. Go to the Web Access tab. Select the checkbox next to Allow access to Inventoria Stock Manager on the local network or Allow access to Inventoria Stock Manager from the internet (Cloud Access). You may need to work with your network administrator to allow access through your firewall. You will need to give users the IP address shown next to Local Network: or Internet: depending on the option you chose to use. Go to the Web Accounts tab to add users. You will need to give each user the password that you created for them, in addition to the IP address. Click OK to save your changes. Once users have the IP address and password, they can access your system by opening their browser and entering http://publicIP:1097 (please change the "publicIP" part of the URL to the IP you see in Inventoria). e.g., http://203.156.74.45:97 Here it is a video tutorial: http://www.youtube.com/watch?v=Zmv2CdYVJz40
  6. Using barcode reader

    Inventoria works with barcode scanners in "HID keyboard emulation" mode. Basically, it acts like a second keyboard. The advantage of this is that you don't have to worry about specific drivers. Once you scan an item and you sell it, it will automatically updated your inventory. In order to add an item, you need to go to "Add new item", the cursor in the "Item Code" should be blinking, now you can star scanning the items.
  7. Help!! Files all collapsed and cant view!

    Did you have the .mpdp file, which is the temporary file format in which Mixpad saves the project? What file format did you use to save your project? Whenever you finish your mix, and you are sure is the definite file, we suggest you to select the option to "Export" or "Save File As", select the format and save it.
  8. Methods of payment

    In this case please open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=ExpressInvoice&home , so we can assist you further.
  9. problem recording not your typical sync issue

    In order to attempt to fix the issue, make sure to uninstall latest version of Debut 4.04, you can install it from this link: http://www.nchsoftware.com/capture/debutpsetup.exe Once you make sure you install latest version try this: 1. Go to "Control Panel" -> "System" -> "Advanced system settings" -> "Hardware" -> "Device Installation Settings" -> make sure "Yes, do this automatically" is selected -> "Save changes" (if required) 2. Make sure you have the latest videocard, audiocard and MemBoard drivers, all the latest Windows Updates as well as any trusted latest Codec Pack version installed. (reboot PC after each installation) 3. Please, also, make sure that your PC is free of malware and its not overloaded with background running software or antivirus activity and try again If the issue persist, please open a support at: http://www.nch.com.au/support/supportcontact.html?software=Debut&home
  10. Coverting Sony .ARW files to JPEG

    The batch editor in Photopad is used to apply filters and effects to multiple images at once. You can convert the file to a different format but this is not it's number 1 functionality, specially if you are converting a lot of files. We offer a different program called Pixillion Image Converter Software, exclusively to convert images. You can try the free version from this link: http://www.nchsoftware.com/imageconverter/pixsetup.exe
  11. bluray disc crashes

    Try the following: 1. In Express Burn, open the "Options" window from the File Menu 2. Check the box next to "Use internal codec" first 3. Click the "OK" button to save and close the window If the issue persist, please open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=ExpressBurn&home
  12. restoring from previous hard drive?

    Try to go to C:\ProgramData\NCH Software\ExpressInvoice and copy the folders within that location and replace on the other computer, from the same location.
  13. Unfortunately in this case there is no way to add additional columns into the program, and the option the program offers to add additional information would be in "Comments" section, which is located in the lower left. In this case you'll need to add the date manually, for every invoice.
  14. Please open a support ticket at: http://www.nch.com.au/support/supportcontact.html?software=Crescendo&home so one of our specialist in Crescendo will assist you. Here you'll be able to attached a picture for clarification.
  15. sound lost in playback (and copying)

    In the Options of Debut go to the 'Devices' tab and confirm that "Capture Sound" is enabled. Also ensure that the Sound Device selected is your computer's sound card, and the Input Channel is "Windows Record Mixer". Click on the "Open Windows Record Mixer" button to open the Recording Control window. Make sure the correct output is selected. Stereo Mix (or Wave Out Mix) should be the one you select if available. Also check that the volume slider for that output in the Recording Control window is set to an acceptable level. Open the Windows Volume Control mixer by clicking the loudspeaker icon on the computer's system tray, and check to see that your selected device is not muted. Try a different file format like AVI or MP4 and make the recording again.
  16. new to this great software, but have some questions

    In regards of the text screen, there is no way to enlarge it within the software, but you can change the screen resolution in your computer settings and try to enlarge the screen from there. In regards of the second question, unfortunately there is no way to create an invoice without adding a unit price for the items, all of them needs to have price in order for you to complete the invoice with "Subtotal" and "Total" information.
  17. 3d SBS video export problem

    Open a support ticket to http://www.nch.com.au/support/supportcontact.html?software=VideoPad&home so one of our technicians will assist you with the issue you are having.
  18. Where to extract avutil-52.nch.dll

    In this case, please open a support ticket to http://www.nch.com.au/support/supportcontact.html?software=VideoPad&home and add all the details of the issue you are having so we can further assist.
  19. Problem Adding Credit Card

    The section where it ask for Routing numbers is just for you to add your Financial Institution information, in order to retrieve data from them. You cannot add your credit card information in that section. If you need further assistance please open a support ticket through this link: http://www.nch.com.au/support/supportcontact.html?software=MoneyLine&home
  20. Great ¡¡ Let us know if you need further assistance.
  21. Changing Font Size & Position

    Unfortunately this information cannot be change. You can modify information until certain extend, like changing the receipt text, or printing small receipts. However the information you have in the screen itself cannot be modify. You'll need to check your screen settings resolution.
  22. sent emails

    Can you please verify you have the correct settings in your email section? If you are using Outlook, try with this settings: 1. Go to "Options", "Other", "Email Settings" 2. Click on Both "Use MAPI to send email with email software..." and "Use SMTP to send email directly..." 3. Enter the SMTP mail host as follows "smtp.live.com" 4. Enter outlook "user name" and "password" 5. Leave the option called "Use Secure Connection SSL/TLS..." and "Send directly to Other Side..." empty 6. Enter your default reply email (it can be the same outlook email) 7. Finally check the first option "Use MAPI to send email with email software...", notice is going to be grey out and try again. ***If the issue persist open a support ticket at http://www.nch.com.au/support/index.html
  23. Soundtap does not record with Windows 8 and 10

    Can you please open a support ticket to: http://www.nch.com.au/support/index.html, so one of our specialist in Soundtap help you? Please do, and also be very specific in your request, so we can assist you further.
  24. Window below the main tuning window

    The green line represents the target note (which will be the one you need to reach in order to tune up your instrument), the red line represent the note you are playing at the moment. The idea is that both lines match, this is the indicator that your instrument is tune.
  25. Correct resolution for vertical video?

    The option "crop" can be used for removing a border from an image clip, or black bars from a video saved in an incorrect aspect ratio. Go to "Video Effects", "Motions and Transforms" and select the option "Crop". Adjust the Left, Top, Right, or Bottom parameters to crop pixels from that edge of the clip. The cropped parts of the clip will be left blank. To change the scale of a clip, apply the Motion effect and adjust the Scale parameter.
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