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TECH Support

Support
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Everything posted by TECH Support

  1. TECH Support

    Month to Month

    Open a ticket for support here> https://www.nch.com.au/support/supportcontact.html?software=MoneyLine&support Please be very specific in regards of what you need to do, so we can assist you further, we need more information.
  2. TECH Support

    Como cambiar la mascara o apariencia?

    Desafortunadamente no es posible cambiar la apariencia, lo que puede tratar de hacer es aumentar el brillo desde las opciones de su computadora.
  3. TECH Support

    FastFox disappears!

    Can you please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=FastFox&support so we can follow up and request further information on your issue? Thank you ¡
  4. TECH Support

    DEBIT CARDS

    The Credit Card Gateways tab of the Options dialog is where credit card payments are configured, so that you can accept credit card payments from customers using Copper Point of Sale Software. Credit card gateways can virtually take the place of physical credit card swipe machines and process your customer's payments securely. A list of the available credit card gateways appears on this tab. If you do not see any gateways, click the Update List button to refresh the list. By updating the list, you will see credit card gateways that have been tested with Copper Point of Sale Software. To configure settings for a gateway, select it from the list so that its name is highlighted, and click the Options button. To enable a credit card gateway for charging customers, check the box to the left of its name. Only one credit card gateway can be selected at a time. Note that if you do not enable a gateway by checking its box, credit card charging with Copper Point of Sale Software will not be possible.
  5. TECH Support

    Mic not recognised.

    You recording device might be disabled. Right click on the speakers icon locate it on the bottom right corner, go to "Recording Devices", right-click in that window and select "Show Disabled Devices". This should bring up the "Stereo Mix" option. Then right click the Stereo Mix option and select "Enable". Now you can select it as the default recording device and any program you use to record sound should now directly record the sounds playing on your PC. If the issue continues, please open a support ticket at: https://www.nch.com.au/support/supportcontact.html?software=MixPad&support
  6. TECH Support

    How do I record mono with Behringer mixer and Debut

    In this case, please open a technical support ticket here https://www.nch.com.au/support/supportcontact.html?software=Debut&support so we can check that in detail, and assist you further.
  7. TECH Support

    Background Noise To Deep To Understand

    If your selected voice has too many effects applied then you may notice a degradation in Voxal's performance and the audio stream may break up or distort. This is due to your computer no longer being able to process the chain of effects quickly enough. In order to rectify the problem you will need to remove some effects from the selected voice. If the issue persist, please open a support ticket at: https://www.nch.com.au/support/faqcontact.html?software=Voxal&support
  8. TECH Support

    IVM Email settings

    Unfortunately this cannot be remove in IVM, signature will always appear.
  9. TECH Support

    Pull Down Menus Values

    That's correct, names must be set up in the desktop version of Inventoria, to designate the person who sent/received a transfer.
  10. TECH Support

    IMS not connecting to FTP server

    Please open a support ticket through this link so we can assist you further: https://www.nch.com.au/support/supportcontact.html?software=IMS&support
  11. TECH Support

    Note Grouping in odd times

    Open a support ticket through this link, so we can assist you further: https://www.nch.com.au/support/supportcontact.html?software=Crescendo&support
  12. TECH Support

    How to Configure External Music

    Unfortunately this is a legacy software product, there is no more new releases coming up. Make sure to run the software on Win 7, according with the requirements, this will only work properly on Windows 2000/XP/2003/Vista/2008 & Windows 7.
  13. TECH Support

    Debut Video Capture Audio/Video Sync Issue HELP!!

    The video on the preview screen may appear to be out of sync with audio, watch the recorded file, the video and audio may actually be in sync. Check your frame rate, it might be to slow The quality of the synchronization depends on the frame rate you achieve. The maximum synchronization error of Debut is within 2 video frames interval. Frame rate depends on the video capture device and video encoder you use. Please go here https://www.nchsoftware.com/capture/kb/1492.html for more information on frame rates in Debut. If the issue persist, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software
  14. TECH Support

    How do I disable snapping?

    In this case, open a support ticket here http://www.nch.com.au/support/supportcontact.html?software=VideoPad&support so we can further assist.
  15. TECH Support

    Wavepad Liscence transfer

    In order for us to assist you with this, please open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=WavePad&support , so we can assist you with your registration code.
  16. TECH Support

    Haupauge capture to debut no audio

    In the Options of Debut go to the 'Devices' tab and confirm that "Capture Sound" is enabled. Also ensure that the Sound Device selected is your computer's sound card, and the Input Channel is "Windows Record Mixer". Click on the "Open Windows Record Mixer" button to open the Recording Control window. Make sure the correct output is selected. If you have the capture device, select the line in device on your sound card. If using another capture device, select the sound device associated with that capture card. Also check that the volume slider for that output in the Recording Control window is set to an acceptable level. Open the Windows Volume Control mixer by clicking the loudspeaker icon on the computer's system tray, and check to see that your selected device is not muted. ***If the issue persist, open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=Debut&support
  17. TECH Support

    Unable to use preview

    Reinstall the program using this link: https://www.nchsoftware.com/voicechanger/vxlsetup.exe and try again, and remember that Voxal must be opened prior to the program that you are using the effect in. Close both programs, open Voxal, then open the program where you would like to apply the voice effect.
  18. TECH Support

    Can not create floor

    Please open a support ticket here: http://www.nch.com.au/support/supportcontact.html?software=DreamPlan&support so we can assist you further.
  19. TECH Support

    Edit bank initial deposit

    In order for us to assist you further, can you please open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=ExpressAccounts&support and please, add as much details as you can.
  20. TECH Support

    Recording Webinar Sound

    Unfortunately not, if the sound is muted, then you won't record the Sound output. And there is no feature within the program to do this. You can send your suggestions and feedback to our developers at http://www.nch.com.au/suggestions/index.html
  21. TECH Support

    audio records at different speed than video

    In this case please reinstall the Debut from this link and try again: https://www.nchsoftware.com/capture/debutpsetup.exe
  22. TECH Support

    NCH Debut - No Sound on Preview

    So you don't have sound on the resultant video? Please check the following: In the Options of Debut go to the 'Devices' tab and confirm that "Capture Sound" is enabled. Also ensure that the Sound Device selected is your computer's sound card, and the Input Channel is "Windows Record Mixer". Click on the "Open Windows Record Mixer" button to open the Recording Control window. Make sure the correct output is selected. Stereo Mix (or Wave Out Mix) should be the one you select if available. If using a capture device, select the sound device associated with that capture card. Also check that the volume slider for that output in the Recording Control window is set to an acceptable level. Open the Windows Volume Control mixer by clicking the loudspeaker icon on the computer's system tray, and check to see that your selected device is not muted.
  23. Please open a support ticket to http://www.nch.com.au/support/supportcontact.html?software=Debut&support so we can assist you further.
  24. TECH Support

    acceso web express invoce

    Trate de seguir estos pasos para confirmar que esta configurado correctamente: 1. Haga clic en el botón "Opciones" en la barra de herramientas 2. Seleccione "Acceso Web" de la lista a la izquierda 3. Seleccione la casilla para una o ambas de las siguientes opciones ---Permitir acceso a Express Invoice en la red local ---Permitir acceso a Express Invoice desde Internet (acceso a la nube) 4. Recomendamos que verifique "Encender Web Access cuando este equipo esté funcionando" 5. En la sección Cuentas web, haga clic en el botón "Añadir..." 6. Introduzca la información para cada usuario 7. Provea a cada usuario con la dirección de acceso web desde la sección de acceso de navegador por ejemplo http://192.168.1.10:96 8. Provea a cada usuario con la contraseña que creó al configurar la cuenta de usuario 9. Haga clic en "Aceptar" para grabar sus cambios y cerrar la ventana ***Si el problem continua, contacte a su proveedor de internet para que ellos abran el puerto 96 en su Router. (La version gratis debería habilitar esta opción sin problema)
  25. TECH Support

    Shorten silences in audio file

    Try the option called "Trim Silences". This can be used to remove or shorten silent regions. It is similar to Auto Trim, but provides more advanced functionality. It works by scanning the selected region for the peak level, then searching for regions that are the Auto Trim Threshold level below that peak. These 'silences' can then be removed, or shortened.
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