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TECH Support

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Everything posted by TECH Support

  1. TECH Support

    The program works only a minute

    Check this: Make sure that you have selected an effect from the list on the left. Check that Voxal is receiving your microphone's signal. If it is not receiving the signal, please follow the Microphone Configuration Directions. The status should read: Successfully processing! The audio meter will be moving as you speak, it should be in the Good Mic Level section Voxal must be opened prior to the program that you are using the effect in. Close both programs, open Voxal, then open the program where you would like to apply the voice effect.
  2. TECH Support

    Audio is gone

    Can you please make sure that the other track is not muted? You can check this by clicking "M" button located on the left side of the track. This will un-mute or mute the track. Please try, if the issue persist, please go here and open a support ticket: https://www.nch.com.au/support/supportcontact.html?software=MixPad&support
  3. In this particular case, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Crescendo&support so we can further assist.
  4. TECH Support

    Recording stop working conflict with chrome browser's java

    Reinstall the program from this link: https://www.nchsoftware.com/capture/debutpsetup.exe If the issue persist, open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Debut&support
  5. TECH Support

    scheduled recording of streamed radio program

    In this case, please open a support ticket through this link https://www.nch.com.au/support/supportcontact.html?software=AudioTime&support
  6. TECH Support

    Recorded video does not have sound. WIN10 ~ Vs 5.1.1

    There is a new version, 5.13 please check it and see if that works. You can download the free version from here: https://www.nchsoftware.com/capture/debutsetup.exe
  7. TECH Support

    sync tracks when recording on Mixpad

    Please open a support ticket here so we can assist you further: https://www.nch.com.au/support/supportcontact.html?software=MixPad&support
  8. TECH Support

    Where are my converted files?

    When your dictation is loaded, Express Scribe will run the speech engine in the background. When complete, it will "paste" the text into the Notes box. Please note that the "Speech to Text" process will only happen when a dictation is first loaded. If you run Express Scribe with an already loaded dictation the recognition process will not run.
  9. TECH Support

    How can i record sound?

    Recordpad does not record streaming audio. We offer a different program called "SoundTap Streaming Audio Recorder", please go here https://www.nch.com.au/soundtap/index.html for more information.
  10. TECH Support

    Subcategory When Importing

    Yes, unfortunately that's the only option when importing data from CSV.
  11. TECH Support

    Struggling with Hot key timecoding

    Standard keyboard shortcuts can normally only be used when the application window has focus. System-wide hot-keys, on the other hand, can be used when you are working in another application, or even when the application is minimized. Note: System-wide hot-keys take precedence over standard keyboard shortcuts. In other words, if a key is configured as both a standard keyboard shortcut and a system-wide hot-key, then only the hot-key command will be run when the key is pressed. From the Hot-Keys tab of Options you can: Enable system-wide hot-keys: Tick the checkbox to enable hot-keys. Disable system-wide hot-keys if they are not needed and / or they are interfering with the operation of other programs. Add: Click the Add button to create and add a new hot-key. This will open the Add New Hot-Key dialog. Change: Click the Change button to modify the selected existing hot-key in the list. This will opens the Change Hot-Key Command dialog. Delete: Click the Delete button to delete the selected existing hot-key(s) in the list. Set defaults: Reset all hot-keys to the default configuration. (Not available in all applications.) In order to "timestamp" part of the file: Open the Notes menu in the menu bar Select Insert Select Time Please note: The shortcut is Ctrl + Shift + T ***If you still have doubts, open a support ticket at https://www.nch.com.au/support/supportcontact.html?software=Scribe&support
  12. TECH Support

    Recording problems

    Can you please try installing latest version 5.10 from this link and try again? : https://www.nch.com.au/mixpad/mpsetup.exe Test this version and let us know if the issue persist. If it does, we will need to investigate further, open a support ticket at https://www.nch.com.au/support/supportcontact.html?software=MixPad&support
  13. TECH Support

    DS/MME ASIO problem

    In this case, open a support ticket here https://www.nch.com.au/support/supportcontact.html?software=MixPad&support , so we can assist you further.
  14. TECH Support

    Recorded video does not have sound. WIN10 ~ Vs 5.1.1

    In the Options of Debut go to the 'Devices' tab and confirm that "Capture Sound" is enabled. Also ensure that the Sound Device selected is your computer's sound card, and the Input Channel is "Windows Record Mixer". Click on the "Open Windows Record Mixer" button to open the Recording Control window. Make sure the correct output is selected. Stereo Mix (or Wave Out Mix) should be the one you select if available. If using another capture device, select the sound device associated with that capture card. Also check that the volume slider for that output in the Recording Control window is set to an acceptable level. Open the Windows Volume Control mixer by clicking the loudspeaker icon on the computer's system tray, and check to see that your selected device is not muted.
  15. TECH Support

    Inventoria and Copper

    Please open a support ticket at https://www.nch.com.au/support/supportcontact.html?software=Copper&support so we can ask more information and follow up your case.
  16. TECH Support

    Indigo BX400 Camera, HTTP wont connect

    Check that both the correct video and the correct audio device are selected. Select the stream in the Live Video Streams window Click the Properties button Select the correct Video Device from the dropdown list Make sure that the Capture Audio checkbox is selected Select the correct Audio Device from the dropdown list Click OK Restart BroadCam
  17. TECH Support

    Month to Month

    Open a ticket for support here> https://www.nch.com.au/support/supportcontact.html?software=MoneyLine&support Please be very specific in regards of what you need to do, so we can assist you further, we need more information.
  18. TECH Support

    Como cambiar la mascara o apariencia?

    Desafortunadamente no es posible cambiar la apariencia, lo que puede tratar de hacer es aumentar el brillo desde las opciones de su computadora.
  19. TECH Support

    FastFox disappears!

    Can you please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=FastFox&support so we can follow up and request further information on your issue? Thank you ยก
  20. TECH Support


    The Credit Card Gateways tab of the Options dialog is where credit card payments are configured, so that you can accept credit card payments from customers using Copper Point of Sale Software. Credit card gateways can virtually take the place of physical credit card swipe machines and process your customer's payments securely. A list of the available credit card gateways appears on this tab. If you do not see any gateways, click the Update List button to refresh the list. By updating the list, you will see credit card gateways that have been tested with Copper Point of Sale Software. To configure settings for a gateway, select it from the list so that its name is highlighted, and click the Options button. To enable a credit card gateway for charging customers, check the box to the left of its name. Only one credit card gateway can be selected at a time. Note that if you do not enable a gateway by checking its box, credit card charging with Copper Point of Sale Software will not be possible.
  21. TECH Support

    Mic not recognised.

    You recording device might be disabled. Right click on the speakers icon locate it on the bottom right corner, go to "Recording Devices", right-click in that window and select "Show Disabled Devices". This should bring up the "Stereo Mix" option. Then right click the Stereo Mix option and select "Enable". Now you can select it as the default recording device and any program you use to record sound should now directly record the sounds playing on your PC. If the issue continues, please open a support ticket at: https://www.nch.com.au/support/supportcontact.html?software=MixPad&support
  22. TECH Support

    How do I record mono with Behringer mixer and Debut

    In this case, please open a technical support ticket here https://www.nch.com.au/support/supportcontact.html?software=Debut&support so we can check that in detail, and assist you further.
  23. TECH Support

    Background Noise To Deep To Understand

    If your selected voice has too many effects applied then you may notice a degradation in Voxal's performance and the audio stream may break up or distort. This is due to your computer no longer being able to process the chain of effects quickly enough. In order to rectify the problem you will need to remove some effects from the selected voice. If the issue persist, please open a support ticket at: https://www.nch.com.au/support/faqcontact.html?software=Voxal&support
  24. TECH Support

    IVM Email settings

    Unfortunately this cannot be remove in IVM, signature will always appear.
  25. TECH Support

    Pull Down Menus Values

    That's correct, names must be set up in the desktop version of Inventoria, to designate the person who sent/received a transfer.