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TECH Support

Support
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Everything posted by TECH Support

  1. dynamics

    In this specific case, please open a support ticket to our technical Support department so we can assist you further here: http://www.nch.com.au/support/supportcontact.html?software=Crescendo&support=http
  2. Printing directly to CD

    In this case, open a support ticket here: http://www.nch.com.au/support/faqcontact.html?software=Disketch&support so one of our tech support agents can help you with this.
  3. Bottom playback bar when watching a video

    Unfortunately this cannot be delete or modify in the "Preview" window.
  4. Voxal will not allow me to select headphone mic on Mac

    When you say it only "select Built-in Microphone", is because you have both options available and can only select the "Built-in Microphone"? Please let us know. You can also open a support ticket to http://www.nch.com.au/support/supportcontact.html?software=Voxal&support
  5. Reports

    Unfortunately not, Copper only creates reports locally.
  6. Playback Issue

    How do you saved this project? Which file format? Are you able to playback outside Wavepad, like in Windows Media Player? Please try. If you continued having issues you can open a support ticket to http://www.nch.com.au/support/supportcontact.html?software=WavePad&support.
  7. Could not detect audio stream

    Please check if you are running any other audio software that might be conflicting with Voxal. In some rare circumstances, the microphone you are using may not be compatible with Voxal. If you continue to have problems try using a different microphone to see if that fixes the issue.
  8. Could not detect audio stream

    You may not have the correct audio device selected to work with Voxal. Go to Voxal's Options and make sure you select the correct preview devices in the drop down lists. Once you do this, re-start the computer.
  9. In web some numbers are multiplied by 1000

    Open a support ticket to http://nch.com.au/support/supportcontact.html?software=ExpressAccounts&home and please provided more information about the issue you are having so we can assist you further.
  10. Credit note amount

    Try to add a negative payment in the amount of the credit note once the refund has been provided. Hope this helps. If you still have issues please open a support ticket to http://nch.com.au/support/supportcontact.html?software=ExpressInvoice&home
  11. remove balance

    If you are talking about the total or subtotal in the lower right corner, there is no way to remove this information from the Invoice. Please be more specific, so we can assist you further.
  12. Unfortunately Express Invoice does not offer this option. We have another program that´s called Express Accounts that can do this. Please download the free version from this link: http://www.nchsoftware.com/accounting/easetupfree.exe
  13. Menu usage with multiple Titles

    In order to create the menu, please follow the steps below: Click Add File(s) on the Video Tab Navigate to the videos that you want to include on the DVD and click Open Click the Create Menu button Enter a Title and Subtitle Select a template from options on the left of the Disc Menu Creator window Optional: Add a custom image using the Select custom image for this template... button Optional: The default for your menu is centered, use the left of right arrows to align text on either the left or right edge When your menu is ready, click Save Menu *****The Create Menu button will now say Edit Menu ,if you need to make any additional changes
  14. Not able to open certain wav files

    Ok, so you are having issues with some of those files, or with all of them? Are you able to play those files using Windows Media Player? Please try. You can also try to delete cache files in wavepad folder: 1. From WavePad, select the Options menu > Audio tab > "Audio working folder" section, check mark the "Use this specified folder" box and copy the folder path. On our end is > C:\Users\sebastian\AppData\Roaming\NCH Software\WavePad. 2. Paste the path on your windows folder explorer, this will open the Cache contents. 3. Delete all files within this folder. 4. Close WavePad and re open it again. 5. Re load the file and let us know the outcome. If the issue still persist, open a support ticket to http://www.nch.com.au/support/supportcontact.html?software=WavePad&home . We might required you to send some of those files for testing.
  15. Broad wave

    Please make sure your port is allowed by your firewall and your router is setup with port forwarding. Check the steps contained in this link for you to make sure how to make your computer accessible in the internet: http://www.nch.com.au/kb/10046.html
  16. Link to database

    No, there is no need for you to purchased any extra software. Just enable the "web access" feature to connect several computers to the main installation of Inventoria. Follow the steps below: Follow these directions to set up Web Access. Click the Options button on the toolbar. Go to the Web Access tab. Select the checkbox next to Allow access to Inventoria Stock Manager on the local network or Allow access to Inventoria Stock Manager from the internet (Cloud Access). You may need to work with your network administrator to allow access through your firewall. You will need to give users the IP address shown next to Local Network: or Internet: depending on the option you chose to use. Go to the Web Accounts tab to add users. You will need to give each user the password that you created for them, in addition to the IP address. Click OK to save your changes. Once users have the IP address and password, they can access your system by opening their browser and entering http://publicIP:1097 (please change the "publicIP" part of the URL to the IP you see in Inventoria). e.g., http://203.156.74.45:97 Here it is a video tutorial: http://www.youtube.com/watch?v=Zmv2CdYVJz40
  17. Using barcode reader

    Inventoria works with barcode scanners in "HID keyboard emulation" mode. Basically, it acts like a second keyboard. The advantage of this is that you don't have to worry about specific drivers. Once you scan an item and you sell it, it will automatically updated your inventory. In order to add an item, you need to go to "Add new item", the cursor in the "Item Code" should be blinking, now you can star scanning the items.
  18. Help!! Files all collapsed and cant view!

    Did you have the .mpdp file, which is the temporary file format in which Mixpad saves the project? What file format did you use to save your project? Whenever you finish your mix, and you are sure is the definite file, we suggest you to select the option to "Export" or "Save File As", select the format and save it.
  19. Methods of payment

    In this case please open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=ExpressInvoice&home , so we can assist you further.
  20. problem recording not your typical sync issue

    In order to attempt to fix the issue, make sure to uninstall latest version of Debut 4.04, you can install it from this link: http://www.nchsoftware.com/capture/debutpsetup.exe Once you make sure you install latest version try this: 1. Go to "Control Panel" -> "System" -> "Advanced system settings" -> "Hardware" -> "Device Installation Settings" -> make sure "Yes, do this automatically" is selected -> "Save changes" (if required) 2. Make sure you have the latest videocard, audiocard and MemBoard drivers, all the latest Windows Updates as well as any trusted latest Codec Pack version installed. (reboot PC after each installation) 3. Please, also, make sure that your PC is free of malware and its not overloaded with background running software or antivirus activity and try again If the issue persist, please open a support at: http://www.nch.com.au/support/supportcontact.html?software=Debut&home
  21. Coverting Sony .ARW files to JPEG

    The batch editor in Photopad is used to apply filters and effects to multiple images at once. You can convert the file to a different format but this is not it's number 1 functionality, specially if you are converting a lot of files. We offer a different program called Pixillion Image Converter Software, exclusively to convert images. You can try the free version from this link: http://www.nchsoftware.com/imageconverter/pixsetup.exe
  22. bluray disc crashes

    Try the following: 1. In Express Burn, open the "Options" window from the File Menu 2. Check the box next to "Use internal codec" first 3. Click the "OK" button to save and close the window If the issue persist, please open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=ExpressBurn&home
  23. restoring from previous hard drive?

    Try to go to C:\ProgramData\NCH Software\ExpressInvoice and copy the folders within that location and replace on the other computer, from the same location.
  24. Unfortunately in this case there is no way to add additional columns into the program, and the option the program offers to add additional information would be in "Comments" section, which is located in the lower left. In this case you'll need to add the date manually, for every invoice.
  25. Please open a support ticket at: http://www.nch.com.au/support/supportcontact.html?software=Crescendo&home so one of our specialist in Crescendo will assist you. Here you'll be able to attached a picture for clarification.
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