I downloaded and setup the trial version of IVM 4.01. It works great and does exactly what I need it to, however, I have two issues that I need to be able to resolve before purchasing the program.
First, I am trying to use the program to simulate having a caller on hold in a queue. I have an OGM that just plays a long file that makes it sound like you are on hold with music, it plays for 15 minutes and then goes to a mailbox. The problem is that if the caller hangs up before it gets to the mailbox the IVM doesn't detect that the caller hung up, so the phone line just stays busy until it goes through to the mailbox and records a blank message. I am using this with a standard analog phone line from Verizon. Is there a better voice modem card that will detect the end of call better than the one I am currently using (smartlink 56k voicemodem), or is there some setting I can ghange in the program to fix this? I have already tried the two end of call detect checkbox settings, but they didnt help. I have also turned up the record detect level, but that didn't help either.
Second, when I am on the phone and a call comes in through call waiting, IVM answers the call, even though I am in the middle of another call. Is there a way to fix that?