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Posts posted by Telephony

  1. Hi,

    The case could be related to a registration issue,  register the software before trying to use the pedal.

    Also, you'll need to configure the pedal from Options > Control > Controller set up wizard, before trying to use. 

    After the above, you should be able to use the pedals and software functionality regardless of the active window. 

    Best regards, 


  2. Hi,

    There are many reasons why this could happen, it depends also on your files and current system status and OS version....

    The issues you are reporting could be related to damage or corrupted project files, at this point what I can suggest is to download and install a different version(based on your current OS and license activation date) to re test, start a new project and confirm if the issue persist or not. NCH customers can access the versions data base from here > http://www.oldversiondownload.com/

    Do a search(Ctrl + F) for MixPad and look for a date near to your license activation date, download a version different from your current one, install, restart your system and re test.

    Best regards, 



  3. Hi,

    You can review from Copper Options > Credit Card Gateways > Hardware Devices > 

    Use this section to configure a USB credit card reader. Please be aware, currently, only some MagTek readers and generic keyboard-mode readers are supported.  Copper supports USB barcode scanners, receipt printers and usb credit card readers. Many cash drawers are controlled by the receipt printer. Choose a receipt printer that works with Copper and a cash drawer that is compatible with it and works in this manner.



  4. Hi,

    Follow steps below,

    1. Always before exporting or burning, play the total length of the project from the VideoPad Preview window to confirm it plays fine(no issues).

    2. Use the Export menu > VideoFile option. 

    3. Set the Preset, File format, Resolution, Maximum frame rate, Encoder settings and click Create. A recommended set up will be:

    Preset > Custom
    File format > .MP4
    Resolution > Use your system display resolution.
    Frame Rate > 60.00
    Constant frame rate > checked

    Click Create, wait for the process to finish and play the video file to confirm.


    Best regards,


  5. Hi,

    Is not included on the Category case listing, but transactions that are related to liabilities will be allocated on this section, for instance: Credit Card transactions, dues, education...will be allocated and classified as Liabilities. Do some test entries and confirm, latter on you can delete if necessary. 


  6. Hi,

    On MoneyLine, you have the following transaction types:

    • Deposit - Deposit income into this account.
    • ATM - A withdraw from an ATM machine.
    • EFT - An electronic funds transfer.
    • Check - A written and numbered check.
    • Purchase - Point of sale purchase.
    • Transfer - A transfer to another account.

    There is no Liability option, but you can always use the Category and Sub Category to classify your liability, for instance: you can use "Loan" from the Category case or create a new Category call "Liability" from the top menu > Category+ icon.

    Best regards,  


  7. Hi,

    Please do a test, export the video to a local folder using the Export > Video File option, wait for the process to finish, when ready,  play the video using your default media player and confirm if the issue persist or not. 

    Login to your YouTube channel and upload the video from your channel directly and confirm if the issue persist. 

    Best regards, 




  8. Hi,

    This is based on the recording source or device volume, for instance: if you are recording from a stream(YouTube, online Radios...) turn the stream volume up, if you are recording from a device(microphone, board...) go to the device recording options and turn the volume up. 

    Best regards, 


  9. Hi,

    Not sure if that option is included, but you can review the product website details from here > http://www.nchsoftware.com/goldenvideos/index.html

    In reference to "There is no cable connection info, setting info, input info related to capturing from a tuner card or TV, which naturally has a tuner in it."

    All you have to do is connect the card or tv input to your computer using a video adapter that allows this connection. Please review online, there are many adapters for this matter.



  10. Hi,

    There are many reasons why, for instance: corruption of data, the data folder is currently damaged, an application error when loading the file, you selected the wrong project file to be open...

    If the issue only occurs with two project files only,  possibly, the case is related to damage files, but you can try to reinstall the software, restart your system and reload the files to test.

    Best regards,   


  11. Hi,

    This happens when there is no audio going thru the input you have selected to record from...change the recording source from WavePad Options > Recording menu > "Device" drop down. You can also confirm which is the Windows default recording device by clicking the "Open Windows Record Mixer" to confirm from where you are recording from. 

    Best regards, 

  12. Hi, 

    From Scribe Options > Playback menu > Auto back step on stop(ms) > use 15000 for 15 seconds > click OK to save changes. 
    Every time you click/press Stop, it will take you 15 seconds back on the track/recording. 

    Best regards, 

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