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Posts posted by Telephony

  1. Hi,

    From the bottom left corner of the software window, move the Volume bar all the way to the right and re test. If it fails go to Options → Playback menu → Sound Device → select your current default playback device and click OK. IF it fails, load some other audio file to confirm the file is not the issue or load the same file on a different player to confirm you have audio.




  2. Hi, 

    AltoEdge and Infinity foot pedals work just fine on Express Scribe 6.05 using Mac OS 10.13 High Sierra, no issues on a MacBook Pro.


    1. Supported devices(Pedals) don´t work when connected to USB Hubs. 

    2. For old Mac 10.10 OS, download and install version 5.88, click on the link  → http://www.oldversiondownload.com/oldversions/scribe-5-88-2016-11-26(intel).zip




  3. Hi,

    In reference to "all those files that once contained my data, when openened now, has only one folder called Web.  When I open Web it has the following JS Script ...", 

    What you should have is a list of backups, with their own date, please confirm(once again) the destination folder of these back ups, try to do a file or folder search using 
    "Express Invoice Back-Up" and check the folder current location. 





  4. Hi, 

    "the recorded MP4 file DOES have the sound, just not the preview...Debut preview of the video" 

    By "preview" you referring to the list of recordings? when you play the .MP4 from the recordings list of Debut? please confirm. Debut has no Preview window/option, you can record from the main window and play the recording from the Recordings list. 




  5. Hi,

    The volume level can be adjust from each Track control before or during mixing, same when you build/use a live effect chain on each track. A live effect chain means that any effect you apply will be applied during playback, which eliminates the need to wait for your audio to render with the effect. To create or edit an effect, simply click the Fx button in the track control panel. MixPad will present you with a window showing the list of effects currently applied to the selected track. Click Add Effect to add a new effect, the new added effect will be highlighted which means it is selected and the checkbox before the effect indicates that it is enabled. If you select an existing effect, you can see and edit all the effect’s properties. Select an effect and click Remove Effect to remove the effect from the chain. If you untick the checkbox next to an effect you can disable the effect but still keep it in your chain.





  6. Hi,

    To establish direct connection between the GSM network and a VoIP  / SIP account you will a VoIP GSM Gateway, so the question to ask is:  Who offers VoIP GSM Gateways?

    Google "Who offers VoIP GSM Gateways?", and once you have a gateway or device, you can set this within Axon Web Control Panel → External Dialing menu → Add new External Line section. 



  7. Hi,

    If there is no sound on WavePad or MixPad, but you are able to see the audio waves and time indicator when playing the file, the case could be related to a system volume issue, to test, reproduce the same file using some other media player and confirm, if you still get no sound and you cannot hear any other file(s) playing, please review your system sound settings. 




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