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Telephony

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  1. Replication of Client name when creating order

    Hi, The "Customer" case will always show the existing client list, as soon as you type the first letter of the customer name the client should come up to select. Please test the above from other windows, like the New Invoice OR New Quote windows. If the issue persist, I will suggest to reinstall the software. Best regards,
  2. Ariaplayer

    Hi, There is an ongoing issue when using some VST´s. Based on what you mentioned, your case is possibly related to these cases. As soon as we have an update we´ll let you know. Regards,
  3. Reports showing applied discounts

    Hi, There is a report for Product Sales call "Items sales" and another one call "Customers sales", but none of these will show the discount applied. Regards,
  4. Customer name in Receipt

    Hi, The only option is to add the customer name on the "Payment Ref" case, after clicking on the "Pay..." tab. Regards,
  5. Account+Invoice+Copper

    Hi, In reference to " my service in account express as items and sync it through invoice express and copper." The synchronization is done when using Express Invoice or Accounts to Inventoria, OR when Using Inventoria and Copper,. Express Invoice and Express Accounts and/or Copper do not integrate. "is there a way to sync customers and suppliers?" ONLY items can be synchronize if using any of the above mentioned options. " is there a way to push purchase orders to accounts?" You can create Purchase Orders from the top menu Purchase → Create New Purchase Order option. Regards,
  6. m4a tag support

    Hi, Unfortunately, not all tags will be preserved, some metadata could be lost during conversion... Please enter your suggestion for NCH Software developers here → http://www.nch.com.au/suggestions/
  7. Storewide sale

    Hi, What you can do is open the items list and edit the items to have the discount percentage, so you can sell using this rate for this day and latter on change the the discount from the same window → View → Items → Edit. Regards,
  8. Hi, IF the function keys were enabled from Options → Hot-Keys menu, and you have also set new function keys(not the default ones) from the same menu "Change" or "Add" options....and yet the issue persisted, the case could be related to the word processor where you are trying to use these keys, specially if they are also set for use on this third party software, meaning: they are already taken. Please review, try to change the key or key combination and re test. Best regards,
  9. Another green screen issue

    Hi, What version are you currently using? In regards to your inquiries, 1. Is it true that the new background image is overlayed on a track above the primary video? This will be true based on the settings you have applied to this videos, and of course, if you currently have a green screen clip. 2. Is the feature supposed to superimpose the primary video track 1 image, without its blue color background, on top of the overlayed track image? Yes, that is basically what the Chroma-Key effect does. 3. Have I missed something in the directions? There are video tutorials that can be use as reference, YouTube videos that show the effect and steps, please review.
  10. Line Drawing Problem

    Hi, If it happen on the Preview and after you have exported the slideshow as a video file, there might be an issue with the version you are currently using on your OS. Download the latest version from our website , click here → http://www.nchsoftware.com/slideshow/index.html and re test. Best regards,
  11. Conversion of The File Has Failed - to MP3

    Hi, Not all midi conversion are supported, but regardless of the original file format, if this file appears on the supported file list → http://www.nch.com.au/switch/kb/1405.html You should be able to properly convert it...If possible send the file(s) so we can test them and confirm. Best regards,
  12. ogg vs. ogv

    Hi, .ogg files are supported on the Pro version of the software. Make sure you have registered the software before trying to load these files. On the top of the window you should see a "License Software" status indicating it was registered. When ready, reload the file, make sure you are not loading the .zip file but the .ogg that you are referring to, you can drag and drop, use the Load icon/option or right click on the .ogg file to select "Transcribe with Express Scribe". If you keep on getting the admin prompt, you´ll need to reinstall the software using the "Run as Admin..." option before trying again. Best regards,
  13. save recording to folder

    Hi, Where is the other folder? local drive? external drive? removable drive? please confirm. Also, if the issue is not happening locally, meaning: system folders, the case is related to the folder location, in such a case, change the folder back to default location or any other local folder, when you finish the recording, cut the recording/file from its location and paste it on the required folder, this will speed up the process. Best regards,
  14. Burn DVD so Auto repeats

    Hi, What you can do is add the same sequence of clips over and over again on the same project, so it repeats or appear as a loop when playing the DVD. In case you are referring to a project that you wish to burn many times on different DVD´s, all you have to do is save the project file from PhotoStage File menu _Save Project file As...and reuse it for burning. Best regards,
  15. No Pitch Percussion

    Hi, Every single instrument has pitch, what you can do is use the same note for percussion during the whole score. Also, you can change the instrument for notation from Crescendo top menu > Parts Set up > Instrument dropdown. Regards,
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