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  1. Telephony

    Import Accounts from Express Invoice

    Hi, Is not possible to import accounts on HourGuard, unfortunately, but you can add them from top menu "Accounts" → New Account. You are welcome to enter your suggestions for our developers review on the following site → http://www.nch.com.au/suggestions/ Regards,
  2. Telephony

    Ivm with way2call modem serial

    Hi, Have you ever been able to dial out using IVM? if not, there is clearly a modem or driver issue. Please review. Regards,
  3. Telephony

    French char of account

    Hi, Unfortunately no, you will need to configure this from the Chart of Accounts dialog, one account at the time. You can also use the default chart of accounts configuration and use only the accounts that you need. Regards,
  4. Telephony

    Credit Notes reflecting incorrectly

    Hi, The invoice should show a "Partially Paid" or "Not Paid" status after the credit note is applied, and you should also see a different balance on the invoice, IF the credit note was applied to this invoice, specifically, and not on the customer account. When creating a credit note, at the end of the process select "Retain on customer account" so you can then apply it to one particular invoice. Open the invoices list, select the invoice, click Credit Note from the top menu, select the customer and credit note and apply accordingly. Regards,
  5. Telephony

    Audio files get cut off at the end

    Hi, Follow the steps below, 1. From WavePad, select the Options menu > Audio tab > "Audio working folder" section, check mark the "Use this specified folder" box and copy the folder path. C:\Users\YourUserName\AppData\Roaming\NCH Software\WavePad. 2. Paste the path on your windows folder explorer, this will open the Cache content files. 3. Delete all files within this folder. 4. Close WavePad and re open it again. 5. Re load the file. Regards,
  6. Telephony

    Changing vertex control points default

    Hi, Unfortunately no, those points are use for reference and guidelines, they cannot be removed. Regards,
  7. Telephony

    Cannot find fadeout in effects in v 7.14

    Hi, Right click on the audio wave form, select Effects and use the Fade options. Regards,
  8. Telephony

    Partial Payments

    Hi, From top menu go to View → Payments → select the customer and check on the payments, all partial payments will be related to the same invoice, you will notice this from the Invoice column in the right. Regards,
  9. Hi, Debut won´t take out or damage system drivers, this usually occurs when the board cannot properly update system drivers or when there is a conflict in between these two... For this matter you can go to Device Manager → Sound Video and game controllers → right click the board controller and select to Update. If the issue persist Disable and Enable the controller, restart your system and confirm. Regards,
  10. Telephony

    problem BW

    Hi, Please add the application on your Windows Firewall and disable the antivirus before trying again, in order to test, and let us know the outcome. If the issue persist after doing the above, there might be an issue with the port or your network security.
  11. Telephony

    Insert shapes to a photo

    Hi, These are not available, but you can download clips from top menu Creative → Clip Art. Regards,
  12. Hi, Which version of the software are you using? if the issue occurs with all .wma please contact NCH support and request for assistance to test a different version.
  13. Telephony

    Imported objects not show after upgrading

    Hi, Just to confirm, you are not able to properly open the DreamPlan projects? or you are referring to objects missing on the project?
  14. Telephony

    jpg to pdf results upside down

    Hi, Please check on the effect, click the "Effects" tab at the bottom menu bar and review the Rotate option. Regards,
  15. Telephony

    Web Access Don't Work

    Hi, Many of our customers still use Windows 8.1, and they all use the web access, no issues... Most of the times(not to say all), the case is related to the browser security settings or a firewall/antivirus blocking outgoing and incoming connections, please review. Also, make sure to use the correct IP, Local or Public, depending on your current location/network. Regards,