rschieren

The strange thing is that the call transfer is made and if I pickup the line that IVM transferred the call to, IVM connects the parties and goes back to idle. The issue is if I don't pick up the call in 25 -26 seconds IVM drops both calls, ending the call. It looks to me that IVM is set to time out after 26 seconds and I need to extend this time or ideally do a true blind transfer. In other words IVM will assume once the number is dialed that the callers are now connected and it leaves the 2 lines connected and leaves the call. Is there a way to do this? This at one time worked...unfortunately I can't recall if it was this version or another. Any suggestions would be greatly appreciated.

Thanks for the reply. I did exactly as you suggested and nothing changed. I enabled Answer Detect in the OGM, changed the settings, also tried it with Blind Transfer again and unfortunatley it still remains a problem. By the way I have no modem hardware (if this means anything). This is the log and as you can see nothing has changed. The time out due to no answer is still 26 sec. 09:03:50 Incoming SIP call 09:03:52 6477246978 9057488141 [Answered] 09:03:52 Answering call... 09:03:52 Answered line [1 "6477246978"] call number [300] cid [9057488141] did[6477246978] drn[0 (0ms)] 09:03:52 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\Freedomcast test call.wav 09:03:52 Command - Transfer 09:03:52 Voip Blind Transfer To: 19059768141 09:03:52 Play system prompt: Ringing 09:03:52 Transferring sip call to: 19059768141 09:04:13 Play system prompt: Ringing 09:04:18 Error call attempt timed-out. 09:04:18 The server is not replying. 09:04:18 Call has disconnected 09:04:18 Call disconnected Any further suggestions would be much appreciated. Rob

I'm seeing many issues about Blind Transfer not transferring and hanging up. I'm finding another problem. I've spent too many hours testing and trying to fix. I am using the IVM v4.01 as a PBX. Calls come in via a SIP connection and are routed back out through the same SIP connection, which allows 2 simultaneous calls. What is suppose to happen is IVM calls the number to transfer the call to, connects the calls then leaves the communications and go back to idle. What actually happens is IVM calls the number to be transferred to, plays a Ringing.wav file then connects the calls once the phone has been picked up (so at this point as long as the call has been picked up, IVM will hang up and the 2 lines are now communicating) but if the call is not picked up by a person or picked up by voicemail, IVM plays the Ringing.wav file for 26 seconds then will hang up abruptly on both lines and the call is ended and the transfer is diconeected as well. The log is: 14:22:32 Command - Transfer 14:22:32 Voip Blind Transfer To: 14168553840 14:22:32 Play system prompt: Ringing 14:22:32 Transferring sip call to: 14168553840 14:22:53 Play system prompt: Ringing 14:22:58 Error call attempt timed-out. 14:22:58 The server is not replying. 14:22:58 Call has disconnected 14:22:58 Call disconnected I've checked every setting possible including leaving all fields blank in the Call Transfer Settings (it still transfers as long as someone engages the called number). I've tried Answer Detect Transfer, Simulate 3 party conference call, etc.

Hi This is quite straight forward but not obvious as you have determined. 1. Create a OGM such as "Please enter the 3 digit extension of the person you would like to reach." 2. Key Response -Data Entry (variable) 3. Variable Name - EmpExt 4. Max Digits - 3 5. # or End - Go to OGM - %EmpExt% OGM 6. Create new OGM - 551 OGM 7. Wait - 0 8. Repeat - 0 9. Then - Transfer Call 10. Click on Details and enter the number and the type of transfer. 11. Repeat 6 to 10 for each extension that needs to be transferred. Good Luck.