When I tried to retrieve information from my financial institution, I get an error message that my financial institution won't communicate. The error I get: "Financial l institution is not working properly Your financial institution returned an error upon attempting to connect Signon invalid (ERROR) " I called my bank to double check on their username and password for the institution. They said it was the same as that for Quicken. If not, then my username and password for signing in to my bank account online. I used Quicken years and years ago (I may have had a different email address at that time; I may have had a different bank name at that time [by bank is changed names three times or more since I started my account]; I know I had a different computer at that time. I don't remember my Quicken sign on or password, and I tried those for my bank account online, and they don't work. Any suggestions?