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About bryan4134

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  1. bryan4134

    Drop Down Boxes Sort Order

    I have been using EA for around ten years without difficulty. Suddenly and with no apparent input from me the contents of all drop down boxes (customer payments etc.) are no longer sorted alphabetically. I have tried restarting, recalculating balances, new copy of EA but nothing seems to shift this bug. Ideas greatly appreciated. Bryan
  2. bryan4134

    Email Failures

    Using 4.73 on Mac Until the now the email function (to email invoices, receipts, etc.) has worked flawlessly. Now I keep getting email send failures with the message that the SMTP username/password is incorrect. It is not. Indeed, after setting up again, the first email is sent correctly but then all subsequent attempts to send emails fail until I reset all the SMTP details. It would seem that the program is not correctly storing the password. Anyone else having this problem - any workaround? Very frustrated! Bryan
  3. bryan4134

    Balance Sheet Problem

    Thanks Rob - I have replied to you via email. Bryan
  4. bryan4134

    Balance Sheet Problem

    Finally had reply from support team. It is apparently an untraceable bug in Version 4.6. Recommended upgrade to 4.7 to clear the issue, which it does. That's the good news. The bad news is I had to pay upgrade fee in order to get rid of the bug. Not great customer relations methinks!!
  5. bryan4134

    print layout

    Same Issue - would appreciate a solution other than going back to an earlier version.....
  6. bryan4134

    Balance Sheet Problem

    A peculiar problem.... How can my bank account (on the balance sheet report) differ from the bank account report generated through 'reports' - I should add that my receivables (per balance sheet report) differs by the same amount from the actual receivables report. I have narrowed the problem down to a specific date. On May 30th everything balances (checking account and receivables). There are NO entries in the journal on May 31st and yet the reports as at May 31st show the out of balance situation described above. If I drill down from the balance sheet entry to the journal entries and then manually calculate the balance, it differs from the amount shown at the top level on the balance sheet report. Any suggestions gratefully received - it is driving me crazy! Thanks, Bryan