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Chris75

Support
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Posts posted by Chris75


  1. Hello, I have replied to you privately for a solution on your particular issue.  Also, you may want to open WavePad and go to Options > Audio and copy the path to the audio working folder, then go to that folder and empty as much of the information you can from it.  Restart the program and test again.


  2. Hello Neal MA. to remove colors with PhotoPad, you can use the color removal tool. You can open PhotoPad, load the image you wish to edit, click on Tools > Color Removal and select the color or use the Eyedropper button and clicking directly on the image to select the color to be removed.

    For more details, you may access the user's guide by clicking on the help icon located at the upper right-hand corner of the program's window (Questions Mark Icon for Windows and Lifesaver for Mac).  


  3. Hello Rebnek,

    Thank you for contacting us and sadly, WavePad does not have the option to monitor the audio you are recording live.   So far, doing live monitoring is something you can achieve through Windows recording options. You may wan to go to your audio control panel, recordings and select the device you are recording from and change the settings to listen to this device. If you  are not sure where to find those options you may want to check with Microsoft support for assistance. 


  4. Hello VideoSilva, I know this may sound like a silly question but, did you try adjusting the settings for the margins on the bill to and ship to options in the program? You can check that by opening Express Invoice, click on Options > Page Layout > Windowed Envelopes and click to select the box to Enable address positioning. Then, you may adjust the top and left offset for the Bill to and ship to address. You may need to test by trial and error as the settings will depend on the type off envelope you are using. 


  5. Hello Andy56, usually when this happens is because there is a conflict between the program and a driver or another program on the computer. You may want to try first to update the audio driver on the computer and if the issue remains, it will take some research to find out which program is the one that conflicts with WavePad. On Windows, you may want to do a selective startup and check the programs one by one with WavePad to determine the source of the conflict. If you are on a Mac computer, you may need to disable the applications from the System Preferences > Users & Groups. For more details on how to proceed with either one of these options, you may want to contact either Microsoft or Apple for support.


  6. Hello Mncedi, 

    I don't believe that a forum post is the best support channel to get assistance on this matter.  The reasons why the program is not uploading files could vary. have you checked if the computer is timing out during upload? Is the issue happening to all the files you try to upload?  Have you tried creating a new upload job from that computer to confirm if the issue happens with all the upload jobs?

    For better support on this matter, you may want to contact the NCH Software support team directly.


  7. Quote

    Hello Scott, 

    Could you confirm you are using the right filters to view the unpaid invoices?  Remember that the program allows you to filter the invoices by date, or by customer. 

    If the issue remains after checking the filters, you may want to contact NCH Software support team directly.

     


  8. Hello, sadly, the program does not offer an option to process refunds and return the items to their original stock.  In this case, you would need to manually do a refund and restock the items.  For details about how to use the refund option in the program, you may want to check this link http://help.nchsoftware.com/help/es/expressinvoice/win/refundslist.html

    To restock the items, you may simply go to View > Items and manually update the items stock levels for the items returned.


  9. Hello Flo59, in this case, you may want to try loading other files from a different sender. if possible with the same format and test if the issue remains.  If the issue happens only with the dictations you get from that one person, it is likely that there is some setting on the audio encoder or format that is causing this abnormal behavior. 


  10. Hello Anon1,

    In this case, try using this older version of the program 

    http://www.oldversiondownload.com/oldversions/prism-5-16-2019-06-28.exe

    After you download, run the installer as admin (right-click, run as admin) and then test the program.  Also, you can try using a different video Compressor, like H264 or MPEG4 to convert the video files. This could be a workaround.


  11. Hello, 

    The latest versions of WavePad got an update on the way the mp3 files are encoded, and this causes for the new files to be bigger if compared to the same file compressed with other versions of WavePad or other programs. Sadly, there is nothing on the program to change that other than adjusting the minimum and maximum bitrate as well as the quality.


  12. Hello Mark, if you are using the program on Windows or MacOS, you may want to clear WavePad's cache memory. For Windows you may follow these steps:

    1. Save your work, if you have any recording open, and close WavePad

    2. Navigate to the following directory: C:\Users\[YOUR USERNAME]\AppData\Roaming\NCH Software\WavePad

    3. Delete any files which have any of the following file extensions: (.grf, .aud, .mp3, .nchmp3)

    For MacOS you may follow these steps:

    1. Save your work, if you have any recording open, and close WavePad

    2. Navigate to the following directory: /Users/[YOUR USERNAME]/Library/Application Support/WavePad

    3. Delete any files which have any of the following file extensions: (.grf, .aud, .mp3, .nchmp3)

    Tom,

    Regarding the iOS issue, the only way the program would stop recording is if the phone's memory runs low or if there is any limitation on the size of the files you can store on your phone. You may want to check what options offers Apple to liberate space on your phone's storage drive. 


  13. Hello, For this type of issues is better if you seek assistance from the NCH Software support team directly as this forum may not be the best channel to handle the situation you are reporting.  I have tested the latest version of Express Invoice and these particular issues you are reporting I was not able to replicate.


  14. In this case, you may want to try using a different font size or style. Also, If there is a transition between the text slide and the next one, you may want to confirm the text slide's duration is large enough for the text to show and for the transition to be applied. 


  15. Hello,

    To confirm your program is registered properly, you may open Verbose and click on the menu Verbose > Register Software and enter your registration code, then just click on Register.

    Once the program is registered, it should show as Licensed software if you click on Help > About Verbose. 

    About the volume level, sadly, the program does not offer a volume control, so it will use your Windows master volume settings.

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