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Chris75

Support
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Everything posted by Chris75

  1. Hello Donald, if you have both files and you want them to play at the same time, then you can merge both audio files, select which of the files you want to be the left channel, click on Join > Join as left channel to and select the other track you have. Keep in mind that this option will only show if both files you have are mono. Stereo files won't show this option.
  2. Hi Calliope one. It will be best if you contact the NCH Software support team for assistance as the information you posted here does not explain very well what you are trying to do.
  3. Hello Kevin, the default instruments were determined by the NCH Software developers. Also, to change the note position or head you may click on Parts setup, select the staff you wish to edit and click on icon next to Drumset map. The window to edit percussion instruments will open, there you can click to select the instrument you wish to edit, change the note head and the Stave position. Once you have made the changes just click on OK to save the changes. About the issue with the instruments having the same note head and position, this is something that the NCH Software developers will be made aware of.
  4. The option to delete and delete all will be enabled after you click to select any of the items you have on Express Burn. if you are already doing that and the issue remains, you may want to contact NCH Software support team for further assistance.
  5. Hello jelnet, it could be that Cubase is not using the computer's audio driver that Debut tries to record from. You may want to check if from Cubase there is an option to direct the audio output to Debut. Also, if you are using headphones or external speakers connected to the computer, you may want to disconnect them, restart Debut and then reconnect the headphones or speakers and test again.
  6. Chris75

    Burning DVD

    Hello dawnYNOV, if you are using the free trial, it is likely that being a trial will only allow you to work with small videos. You may also want to check the cache folder where the program saves the data during exporting. If this folder is full or too big it may prevent the program from exporting larger videos. To view where the program is saving the cache, you may open PhotoStage, click on Options > General > Cache and go to the folder path showing in the program and delete any files there that you don't need.
  7. Hello KEB, currently, the program does not offer the option to only send some of the items from the order to invoice. What you could do is to modify the original order and then convert it to invoice.
  8. Could you confirm you have selected the option to minimize the Debut window when that is covering the area you are recording. To do that you may open Debut, go to Options > Record > Screen capture and thick the box Minimize Debut window when recording if it is covering the recording selection. You can also select the option to disable preview when recording in screen capture. In case the issue remains, you may want to contact the NCH Software support team for further assistance.
  9. To make the tax show as a column in your invoices you may want to open Express Invoice, go to Options > VAT/Sales Tax and thick to select the option to show sales tax rate as column on Invoices.
  10. In this case, you may want to try to open WavePad, click on WavePad and click on Options > Audio > Audio working folder and confirm if you are using the default folder or if you are using a custom one. Copy the folder path and go to the folder on the computer you are using, Delete any information you have there to liberate space and once you have deleted all the files you no longer need you may close and reopen the program, and test again.
  11. Hello AndreHolland In this case, you may want to try to open WavePad, click on WavePad and click on Options > Audio > Audio working folder and confirm if you are using the default folder or if you are using a custom one. Copy the folder path and go to the folder on the computer you are using, Delete any information you have there to liberate space and once you have deleted all the files you no longer need you may close and reopen the program, and test again.
  12. I apologize for the inconvenience but cannot understand what you are trying to report. Also, keep in mind that this forum is intended for general questions and discussions. If you need assistance with a specific issue, you may want to contact the NCH Software support team.
  13. Based on what you are describing it seems that project you were working on got corrupted. Sadly, the program does not offer any options to recover the project information if the audio tracks are not playing back. In this case, you may want to start a new project altogether and contact NCH Software support team in case the issues remain with the new project.
  14. Chris75

    SASSYMI2

    The Express Rip program uses FreeDB server to retrieve the album's details. Sadly, NCH Software does not control the information that shows from the FreeDB database. Since the album's details are wrong, you may want to consider manually entering the information.
  15. Chris75

    Default payment

    Hello Juliemoore, sadly, the program does not have an option to change the default payment method option. If cash is within the options, the program will automatically select that as the default.
  16. In this case, we will need more information about the issue. It may be a better idea to contact the NCH Software support team directly for assistance on this matter and tell the support team the macOS and the program's version you are using there.
  17. Hello, I have replied to you privately for a solution on your particular issue. Also, you may want to open WavePad and go to Options > Audio and copy the path to the audio working folder, then go to that folder and empty as much of the information you can from it. Restart the program and test again.
  18. Hello Neal MA. to remove colors with PhotoPad, you can use the color removal tool. You can open PhotoPad, load the image you wish to edit, click on Tools > Color Removal and select the color or use the Eyedropper button and clicking directly on the image to select the color to be removed. For more details, you may access the user's guide by clicking on the help icon located at the upper right-hand corner of the program's window (Questions Mark Icon for Windows and Lifesaver for Mac).
  19. Hello Rebnek, Thank you for contacting us and sadly, WavePad does not have the option to monitor the audio you are recording live. So far, doing live monitoring is something you can achieve through Windows recording options. You may wan to go to your audio control panel, recordings and select the device you are recording from and change the settings to listen to this device. If you are not sure where to find those options you may want to check with Microsoft support for assistance.
  20. Chris75

    Steve

    Yes, if the YouTube option is not showing on the free version, then you would need to purchase the pro version to export the video slideshow to YouTube.
  21. Hello VideoSilva, I know this may sound like a silly question but, did you try adjusting the settings for the margins on the bill to and ship to options in the program? You can check that by opening Express Invoice, click on Options > Page Layout > Windowed Envelopes and click to select the box to Enable address positioning. Then, you may adjust the top and left offset for the Bill to and ship to address. You may need to test by trial and error as the settings will depend on the type off envelope you are using.
  22. Chris75

    Andy56

    Hello Andy56, usually when this happens is because there is a conflict between the program and a driver or another program on the computer. You may want to try first to update the audio driver on the computer and if the issue remains, it will take some research to find out which program is the one that conflicts with WavePad. On Windows, you may want to do a selective startup and check the programs one by one with WavePad to determine the source of the conflict. If you are on a Mac computer, you may need to disable the applications from the System Preferences > Users & Groups. For more details on how to proceed with either one of these options, you may want to contact either Microsoft or Apple for support.
  23. Hello ddrrit, I have tested the program converting a Cr2 image from a Canon camera and it converted with no issues. Are you converting multiple images at once, or would the issue happen if you convert one image at the time. For support on any other issue, you may want to contact the NCH Software support team through this link https://www.nch.com.au/support/supportcontact.html
  24. Hello Mncedi, I don't believe that a forum post is the best support channel to get assistance on this matter. The reasons why the program is not uploading files could vary. have you checked if the computer is timing out during upload? Is the issue happening to all the files you try to upload? Have you tried creating a new upload job from that computer to confirm if the issue happens with all the upload jobs? For better support on this matter, you may want to contact the NCH Software support team directly.
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