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Chris75

Support
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Everything posted by Chris75

  1. Hello, I have tested the program loading mp3 files from low bitrate (16) to a high bitrate (320) and they worked fine on the latest version of Express Scribe (v8.26). Could anyone tell me the bitrate and channel encoding mode of the mp3 files you have issues with? I will run some tests once I have this information to try replicating the issue.
  2. Hello. This issue you are describing could be due to the resolution you are selecting when you export the video. You can also try exporting the video to your computer as a video file and play it using any media player on your computer you prefer to confirm if the playback will show the video on full screen.
  3. Hi Nigel, MoneyLine processes the transactions on your Credit account as-is. This means that if you enter the starting balance as $100 and then you enter a purchase of $50, this will increase the Credit amount to $150 as what is increasing is your credit and not decreasing your cash. When you purchase with a credit account you are not using your cash, rather you are increasing your credit amount.
  4. Hola Connie, para detalles para sincronizar los programas puede seguir los pasos en este link https://www.nchsoftware.com/inventory/es/kb/1289.html
  5. Hello Parrish Smith, to retrieve the bank transactions you need to have the Routing Number, Account Number, User ID and Password. If you are entering this information and you are getting an error, you may want to contact the NCH Software support team for further assistance.
  6. Hello JoeA, could you check and confirm what is the duration on the slide photo or image that follows the video you have added on the slideshow? Also, confirm that the transition time is not taking much of the time your image is going to be displayed. For example, if the image shows for 5 seconds, but the transitions are set to 3 seconds it will cause for the image to simple flash during playback. If after adjusting the image duration the issue remains, you may want to contact NCH Software support team for further assistance.
  7. Hello Sabas Ponticas, sadly, Crescendo does not have an option to create Ukulele tabs. You can create guitar tabs and music sheets but that is about it.
  8. Hello Subbu, sadly, the program does not have a feature to lock the option to edit customers or products.
  9. Hola Eugenio Moreno. Dependiendo del programa, NCH Software ofrece tres tipos de licencias. La licencia básica, Plus o Master y una licencia trimestral que esta disponible para algunos programas. Las licencias básicas y Plus o Master es un único pago, mientras que la licencia trimestral se reanuda cada tres meses. Para más detalle puede visitar la página principal, escoger el programa que le interesa, y hacer click en Comprar en Línea.
  10. Hello Donald, if you have both files and you want them to play at the same time, then you can merge both audio files, select which of the files you want to be the left channel, click on Join > Join as left channel to and select the other track you have. Keep in mind that this option will only show if both files you have are mono. Stereo files won't show this option.
  11. Hi Calliope one. It will be best if you contact the NCH Software support team for assistance as the information you posted here does not explain very well what you are trying to do.
  12. Hello Kevin, the default instruments were determined by the NCH Software developers. Also, to change the note position or head you may click on Parts setup, select the staff you wish to edit and click on icon next to Drumset map. The window to edit percussion instruments will open, there you can click to select the instrument you wish to edit, change the note head and the Stave position. Once you have made the changes just click on OK to save the changes. About the issue with the instruments having the same note head and position, this is something that the NCH Software developers will be made aware of.
  13. The option to delete and delete all will be enabled after you click to select any of the items you have on Express Burn. if you are already doing that and the issue remains, you may want to contact NCH Software support team for further assistance.
  14. Hello jelnet, it could be that Cubase is not using the computer's audio driver that Debut tries to record from. You may want to check if from Cubase there is an option to direct the audio output to Debut. Also, if you are using headphones or external speakers connected to the computer, you may want to disconnect them, restart Debut and then reconnect the headphones or speakers and test again.
  15. Chris75

    Burning DVD

    Hello dawnYNOV, if you are using the free trial, it is likely that being a trial will only allow you to work with small videos. You may also want to check the cache folder where the program saves the data during exporting. If this folder is full or too big it may prevent the program from exporting larger videos. To view where the program is saving the cache, you may open PhotoStage, click on Options > General > Cache and go to the folder path showing in the program and delete any files there that you don't need.
  16. Hello KEB, currently, the program does not offer the option to only send some of the items from the order to invoice. What you could do is to modify the original order and then convert it to invoice.
  17. Could you confirm you have selected the option to minimize the Debut window when that is covering the area you are recording. To do that you may open Debut, go to Options > Record > Screen capture and thick the box Minimize Debut window when recording if it is covering the recording selection. You can also select the option to disable preview when recording in screen capture. In case the issue remains, you may want to contact the NCH Software support team for further assistance.
  18. To make the tax show as a column in your invoices you may want to open Express Invoice, go to Options > VAT/Sales Tax and thick to select the option to show sales tax rate as column on Invoices.
  19. In this case, you may want to try to open WavePad, click on WavePad and click on Options > Audio > Audio working folder and confirm if you are using the default folder or if you are using a custom one. Copy the folder path and go to the folder on the computer you are using, Delete any information you have there to liberate space and once you have deleted all the files you no longer need you may close and reopen the program, and test again.
  20. Hello AndreHolland In this case, you may want to try to open WavePad, click on WavePad and click on Options > Audio > Audio working folder and confirm if you are using the default folder or if you are using a custom one. Copy the folder path and go to the folder on the computer you are using, Delete any information you have there to liberate space and once you have deleted all the files you no longer need you may close and reopen the program, and test again.
  21. I apologize for the inconvenience but cannot understand what you are trying to report. Also, keep in mind that this forum is intended for general questions and discussions. If you need assistance with a specific issue, you may want to contact the NCH Software support team.
  22. Based on what you are describing it seems that project you were working on got corrupted. Sadly, the program does not offer any options to recover the project information if the audio tracks are not playing back. In this case, you may want to start a new project altogether and contact NCH Software support team in case the issues remain with the new project.
  23. Chris75

    SASSYMI2

    The Express Rip program uses FreeDB server to retrieve the album's details. Sadly, NCH Software does not control the information that shows from the FreeDB database. Since the album's details are wrong, you may want to consider manually entering the information.
  24. Chris75

    Default payment

    Hello Juliemoore, sadly, the program does not have an option to change the default payment method option. If cash is within the options, the program will automatically select that as the default.
  25. In this case, we will need more information about the issue. It may be a better idea to contact the NCH Software support team directly for assistance on this matter and tell the support team the macOS and the program's version you are using there.
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