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Chris75

Support
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Everything posted by Chris75

  1. Chris75

    Total Letdown!!!!

    Hello mumsieof2, after installing the latest version if you still have issues you may want to contact the NCH Software support team. This type of issues are to specific and you may not find enough support resources on this forums. Also, I tested the latest version of the program and was not able to replicate the issue with the customers payments.
  2. Chris75

    Mixpad Metronome Sound

    Hello Julian, In this case, what you want to do is to use headphones to monitor the metronome sound, and use your microphone to make the recording. If you have the metronome playing back through your computer speakers then the microphone will catch the audio in the recordings. To avoid sound from leaking in your recordings, you may want to try using close cup headphones or in-ear headphones (earbuds).
  3. Chris75

    Ur12 audio interface

    Hello DiosMios, it is strange that the program will save the file and you can only get stereo playback from specific players. In this case, you may want to try saving the file using a different format than what you have been trying, make sure you are selecting Stereo as the channels to export the audio file. In case the issues remain, you may want to contact NCH Software support team for further assistance.
  4. Hi Mwhitehead, and for this particular issue, you may want to contact NCH Software support team for the proper assistance to this issue. You may follow this link to submit your support request http://nch.com.au/support/supportcontact.html
  5. Chris75

    No sound

    Hello Lee, We apologize for the inconvenience you have encountered there, in this case, you may want to contact the NCH Software support team directly for assistance on that matter. To contact the support team you may want to follow this link http://nch.com.au/support/supportcontact.html
  6. Chris75

    shortcut key

    Hello Baker, We apologize for the inconvenience, but the program does not have an option to search through the items, not the account's ledger. However, when you are creating a new invoice or order, if you click inside the box and start typing the item's code the program will bring up the items that match the letter entered. Sadly, that is the only option available on the program at the time.
  7. Hello Mr. Bluekid, Switch is not an audio editor software, is only an audio file converter. To edit audio files, NCH Software offers WavePad. For more details you may want to follow this link https://www.nch.com.au/wavepad/index.html
  8. Chris75

    Applied payments not showing in payments list

    Hello Social Connect, There is no known issue reported about this particular scenario with the payments, however, you may want to contact NCH Software support team directly to report this matter and get support through the proper channels. To submit a support request you may want to follow this link http://nch.com.au/support/supportcontact.html
  9. Chris75

    Customisation of Templates

    Hello GregW, and sadly, the NCH Software is offered as is, there are no more options other than what you find in the program. The font cannot be larger than what it is offered and no further customization available for any program.
  10. Chris75

    Invoices show PAID but are not

    Hello DaleT1, I have tested using the latest version and I was not able to replicate the issue you reported. You may want to reinstall the program from NCH Software's page directly, test and make sure you are selecting Record and Print. In case the issue remains, you may want to contact support directly for further assistance.
  11. Chris75

    Why can't I load m4a files anymore?

    Hello JeanFick, I have tested the program using a sample m4a file and have no issues opening it with Scribe. Is this issue you are reporting happening to all the m4a files you load or just with some. Are you getting all the m4a files from the same source? Have you tried using different m4a files from a different source? Maybe the encoder used to create the files is not fully compatible with the program or the encoders you have installed on the computer.
  12. Chris75

    bills

    Hello Laura T. You can modify the csv files using Excel, there you can add the columns needed, just make sure the file is saved as CSV after you have finished editing the data.
  13. Chris75

    Tempo Changes

    Hello ItmightbeJB, in this case, you may want to check if the issue you are reporting happens with other midi files as well. You may also want to open the same midi file using another media player to confirm if the midi file has the same issues as when you play it on MixPad.
  14. Chris75

    audio tracks are shifting when exporting mix

    Hello, this issue you are reporting has not been replicated at our end. Could you tell us if this issue you are reporting would happen with one particular project or would it happen with any projects you try to open there? How bad is the mismatch between the vocals and the background music?
  15. Chris75

    FretBoard tools

    Hello Jul, sadly the program does not offer the option to add other custom made fretboard chords.
  16. Chris75

    Problem with statements

    Hello Nigelv, and in this case, you may want to open Express Invoice, go to View > Customers, select the customer you have the issues with, right-click on it and from the context menu select Recalculate customer's balance. After the program has recalculated the balances you may want to check again the statement. In case the issues remain, you may want to contact NCH Software support team for assistance.
  17. Hello, the program does have the option to preserve the tag details on some formats, however, this feature is included on the paid version of the program. You may also want to test other files in .wma format to confirm if the issue happens with all the .wma files or if this is happening just to one of a few files.
  18. Chris75

    Debut video stopped only voice works

    Hello Starman, in this case, you may want to check if this issue happens with the recordings from different sources (streams). Also, if the frames are dropping as bad as you describe then it could be that your Internet speed or your computer's video card is not able to process that many frames per second. You may want to try using different browsers to open the stream source and stop any other program or application that may use your internet and video Card to avoid performance issues.
  19. Chris75

    sound registration issue

    Hello, In this case, you may want to try using the ASIO driver so you can set the right channel for each channel and record.
  20. Chris75

    Timeline Editing

    Hello Hernan, sadly WavePad does not have that feature and we appreciate the feedback you provided about this. We have forwarded this to the developers and if you have any other improvement suggestions you may send it directly to the developers through this link http://www.nch.com.au/suggestions/
  21. Chris75

    RECORDING ISSUE

    Hello Adv Nilesh Agarwal, and about the issue you are reporting, depending on the hardware you are using there may be some latency that occurs from the hardware itself. In MixPad options, there is a feature to adjust the latency. You may want to check your hardware's manual to confirm which is the latency on that hardware and adjust the program to match it. In case the issue remains you may want to contact NCH Software support team for assistance.
  22. Chris75

    AUTO-CAPITALIZATION FEATURE?

    Hello Crissie, sadly the program does not have an option to automatically make caps for the first letter of the text expanded.
  23. Chris75

    SoundTap without sound

    Hello idesbaldesDunes, remember that after installing SoundTap you need to restart the computer. Also, please launch SoundTap first, then launch the application or program you are going to be recording from and test the program. You may want to check and confirm that your SoundTap is set to record from speakers under Options and make sure to select the right device on your computer to record from.
  24. Chris75

    Invoice

    Hello Mariam, the only thing that you may want to check is the margins and logo hight, these are the only two things that you could have changed that may affect the way the invoices prints. You may want to make the margins narrower so all the information you have on the invoice will fit on one page.
  25. Chris75

    Clicking at cross fades when exported

    Hello Scott, this issue you are reporting has already escalated to the developers for further testing. Probably a fix is going to be released on a new software version.
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