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Chris75

Support
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Everything posted by Chris75

  1. Chris75

    Is it possible to get foldback while recording vocals?

    Hello, You can only monitor tracks which are configured to record with ASIO compatible hardware. This means that if your recording hardware allows it you would be able to monitor what you are recording with your headset. By the way the latest version of Mixpad has a button on each track that has a Headset icon, that is the one you would need to enable to monitor what you are recording on that channel if your hardware allows it.
  2. Chris75

    Cannot burn to disc

    Hello Marty, in this case you may want to check if the issue is happening with all the slideshows you try to export or it happens just to one. Also, depending on the error you are getting you may want to try using a different disc brand. Keep in mind this is a discussion forum and not a format support channel so you may want to contact NCH Software support team for proper assistance if the comments here does not clear the issue for you.
  3. Chris75

    Express Accounts problems

    Hello Austin T for the feedback, all this issues you are reporting have been escalated already to NCH Software developers and they will be addressed on future versions of the program. Regarding the upgrades NCH Software offers free upgrades within the first 6 months after the date of purchase.
  4. Chris75

    Help!! Files all collapsed and cant view!

    Hello, have you tried clicking on the option to expand the track, this option is the arrow pointing to the right, next to the track title, if you click on it the track should expand and show you the waveform for the recording you did. Here is a screenshot that shows the option I'm referring to https://drive.google.com/open?id=0B8W90vqWvt2XZ0IyaVlfOGVaa2s If this is not what you are reporting then you may want to contact NCH Software support team through this link http://nch.com.au/support/supportcontact.html
  5. Chris75

    Copper - sync issues are internet service change

    Hello, did you update the port forwarding on your router after the ISP change? Also, remember that for proper support on technical issues NCH Software offers a support service through this link http://nch.com.au/support/supportcontact.html
  6. Hello, I apologize for the inconvenience but sadly your comment does not tell us anything, whether you are reporting an issue or if you wish to discuss about the program. Keep in mind that for any technical support NCH Software offers the option for you to create a support request from this link http://nch.com.au/support/supportcontact.html
  7. Hello, This type of issues require specific troubleshooting on a case by case scenario, so the best thing in this case is for you to contact NCH Software support team, and although there is the option to pay for priority support it is not required for getting assistance since NCH Software offers free email support for all their support.
  8. Chris75

    Save as PDF

    Hello, yes the best suggestion is for you to open Express Invoice and go to View > Invoices, select the invoice you wish to save and then click on Save, select where you wish to save it and the program should create the PDF file.
  9. Chris75

    Sound on and off after recording and playback

    Hello, if the issue happens with other programs or applications then is likely that the issue could be either your soundcard hardware or a driver issue. You may want to update your computer's sound driver and check if there is any particular steps you take before the issue starts or if this would be random. Also. the only way to accomplish what you want on Mixpad would be to but and replace the part of the recording since Mixpad does not have an overlay feature as what you are describing.
  10. Chris75

    Blurring edges

    Hello. Photopad does offer an option to use local focus and it blurs the areas outside the focal point you select. To use that feature you may open Photopad and load the image you want to work with, then go to Effect > Local focus and set the size for the inner focal point and the outer are that is going to be blurred. for more details about this feature you may follow this link http://help.nchsoftware.com/help/en/photopad/win/layer_localfocus.html
  11. Chris75

    Wavepad problems

    Thank you for the update.
  12. Hello, the audio source you are recording is it your speakers or a microphone? I have tested using the speakers option and the audio was recorded fine on the second and subsequent recordings. Also, if you are using a USB microphone you may want to check if the issue happens when you use a different USB port.
  13. Chris75

    Microsoft Edge Browser

    Hello, I was not able to find any information on the Windows updates details about security updates done on Edge specifically, but it is likely that there could be a security update that has cause this to happen only with that browser. I tested myself and was not able to replicate the issue but I'm sure the July 31st update has not been installed yet. In any case you may want to check with Microsoft what changes they may have applied to Edge and check if there is a setting in the browser that you may need to change to allow screen capture.
  14. Hello, when you say the website I image you are referring to the Web access, if so, please open Inventoria and go to Options > Web Accounts and add a new user with administrator privileges for you to test. Once you have created this new user please test again the Web Access feature, and if the issues remain you may want to contact NCH Software support for further assistance.
  15. Chris75

    Remove gap on MP3 file

    If the disc you are trying to rip already has gaps between songs then Express Rip won't be able to delete or trim those gaps, but if the original disc does not have them then you may to to Options > Other Options > and make sure the box to add short silence to the start of tracks is not checked. Other than that there is nothing else that could add or delete gaps to the songs on the disc you are ripping.
  16. Chris75

    Vary speeds of zoom fast slow fast

    Hello, sadly PhotoStage does not offer the option to control the speed while applying other effects like zoom, nor you can select to apply different speeds on the different image. That type of editing is offered on Video editors like Videopad where you can split the video and apply different speeds to each piece of the video. Back to PhotoStage, the zoom effect only has one speed which will depend on the length of the image, for example, if the image last 3 seconds then the zoom will be done within that time, while if the image last 10 seconds then you will see that the zoom is done more smoother as it has more time to run.
  17. Chris75

    Spectrogram of a song

    Hello, Wavepad offers two type of frequency analysis (spectogram) which are the Frequency analysis (FFT) and the Temporal Frequency Analysis (TFFT) and you can find more details about it here http://help.nchsoftware.com/help/en/wavepad/win/frequencyanalysis.html These two are the only options offered on Wavepad, hope this helps to answer your question.
  18. Chris75

    Changing multiple files

    Hello, when you are using the tag %Category% the program will try renaming the files using the category information on the files data, and if there is no category information to create unique file names the program will not convert the file names. If you try other tags like %Title% or %Track% you should be able to see the difference. In case you are sure the files you are trying to convert do have information for category then please contact NCH Software support for further assistance. You may create a support request here http://nch.com.au/support/supportcontact.html
  19. Chris75

    Software that records speaker sound

    Hello, when you open Debut you may go to Options > Audio and there select the option for Speakers and leave the filter option as default (MMDevice) and click on OK to save it. That should get the program to record what plays through your computer's speakers. To change the audio quality on the audio you would record you may click on the Encoder options button on the main Debut screen and select the audio compressor and bitrate. Keep in mind that the compressor and bitrate options will change depending on the video format you are selecting to record the screen as.
  20. Chris75

    Paid Video Capture Software questions

    Hello, yes, Debut has a limit of 10 hours for the maximum time for a single recording, but it offers you the option to start a new recording when the time reaches it's limit. About the stream recordings, the option would be to record your screen while the stream is viewed, but you may want to keep in mind that some streams may have anti piracy security that may cause issues with your recording, so please make sure you are not violating any copyrights laws when intending to record the stream. Debut has a feature to schedule recordings using your computer's clock and set if the recording should be daily or weekly and select the start time and end time and which days of the week should the recording happen. You can find those options on Debut > File > Schedule recording.
  21. Hello Syd1, You did not specified which program you are referring to and that is key in order to better assist you. Also, could you check if this issue you are reporting happens with all the audio files you have on that Audio files list or does it happen with some? Also, for this type of issues you may want to contact the NCH Software support team directly to get further assistance.
  22. Chris75

    Splitting Files Using Bookmarks

    Hello, In this case you may want to manually split the file in Half (or anything close that will give you two files instead of one) and then try splitting the file again. In case the issue remains you may want to contact the support team so they can provide you with a diagnostic version of the program to try to determine the source of the issue you are reporting.
  23. Hello Peter, have you tried running Debut as Admin? To do that you may simply right click on the Debut icon and select Run as Administrator and test the program again. In case the issue remains you may also want to test if the issue happens if you select only speakers under options and confirm you are using MMDevice. If none of that solves it contact NCH Software technical support for further assistance.
  24. Chris75

    PatyPat

    Hello, sadly the program does not offer the option to copy a portion of the image to be pasted on a different location on the canvas.
  25. Chris75

    Removing a Bad Debt

    Sadly the program does not offer the option to archive or delete a customer without removing everything related to that customer. So, if you remove the customer from the customer's database then all the invoices data will also be removed with it.
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