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  1. Chris75

    Default payment

    Hello Juliemoore, sadly, the program does not have an option to change the default payment method option. If cash is within the options, the program will automatically select that as the default.
  2. In this case, we will need more information about the issue. It may be a better idea to contact the NCH Software support team directly for assistance on this matter and tell the support team the macOS and the program's version you are using there.
  3. Hello, I have replied to you privately for a solution on your particular issue. Also, you may want to open WavePad and go to Options > Audio and copy the path to the audio working folder, then go to that folder and empty as much of the information you can from it. Restart the program and test again.
  4. Hello Neal MA. to remove colors with PhotoPad, you can use the color removal tool. You can open PhotoPad, load the image you wish to edit, click on Tools > Color Removal and select the color or use the Eyedropper button and clicking directly on the image to select the color to be removed. For more details, you may access the user's guide by clicking on the help icon located at the upper right-hand corner of the program's window (Questions Mark Icon for Windows and Lifesaver for Mac).
  5. Hello Rebnek, Thank you for contacting us and sadly, WavePad does not have the option to monitor the audio you are recording live. So far, doing live monitoring is something you can achieve through Windows recording options. You may wan to go to your audio control panel, recordings and select the device you are recording from and change the settings to listen to this device. If you are not sure where to find those options you may want to check with Microsoft support for assistance.
  6. Chris75


    Yes, if the YouTube option is not showing on the free version, then you would need to purchase the pro version to export the video slideshow to YouTube.
  7. Hello VideoSilva, I know this may sound like a silly question but, did you try adjusting the settings for the margins on the bill to and ship to options in the program? You can check that by opening Express Invoice, click on Options > Page Layout > Windowed Envelopes and click to select the box to Enable address positioning. Then, you may adjust the top and left offset for the Bill to and ship to address. You may need to test by trial and error as the settings will depend on the type off envelope you are using.
  8. Chris75


    Hello Andy56, usually when this happens is because there is a conflict between the program and a driver or another program on the computer. You may want to try first to update the audio driver on the computer and if the issue remains, it will take some research to find out which program is the one that conflicts with WavePad. On Windows, you may want to do a selective startup and check the programs one by one with WavePad to determine the source of the conflict. If you are on a Mac computer, you may need to disable the applications from the System Preferences > Users & Groups. For more details on how to proceed with either one of these options, you may want to contact either Microsoft or Apple for support.
  9. Hello ddrrit, I have tested the program converting a Cr2 image from a Canon camera and it converted with no issues. Are you converting multiple images at once, or would the issue happen if you convert one image at the time. For support on any other issue, you may want to contact the NCH Software support team through this link https://www.nch.com.au/support/supportcontact.html
  10. Hello Mncedi, I don't believe that a forum post is the best support channel to get assistance on this matter. The reasons why the program is not uploading files could vary. have you checked if the computer is timing out during upload? Is the issue happening to all the files you try to upload? Have you tried creating a new upload job from that computer to confirm if the issue happens with all the upload jobs? For better support on this matter, you may want to contact the NCH Software support team directly.
  11. Sadly, the program does not offer an option to keep different shipping addresses for the same customer or client.
  12. Hello, sadly, the program does not offer an option to process refunds and return the items to their original stock. In this case, you would need to manually do a refund and restock the items. For details about how to use the refund option in the program, you may want to check this link http://help.nchsoftware.com/help/es/expressinvoice/win/refundslist.html To restock the items, you may simply go to View > Items and manually update the items stock levels for the items returned.
  13. Hello Flo59, in this case, you may want to try loading other files from a different sender. if possible with the same format and test if the issue remains. If the issue happens only with the dictations you get from that one person, it is likely that there is some setting on the audio encoder or format that is causing this abnormal behavior.
  14. Hello Anon1, In this case, try using this older version of the program http://www.oldversiondownload.com/oldversions/prism-5-16-2019-06-28.exe After you download, run the installer as admin (right-click, run as admin) and then test the program. Also, you can try using a different video Compressor, like H264 or MPEG4 to convert the video files. This could be a workaround.
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