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Chris75

Support
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About Chris75

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  1. Hello Mncedi, I don't believe that a forum post is the best support channel to get assistance on this matter. The reasons why the program is not uploading files could vary. have you checked if the computer is timing out during upload? Is the issue happening to all the files you try to upload? Have you tried creating a new upload job from that computer to confirm if the issue happens with all the upload jobs? For better support on this matter, you may want to contact the NCH Software support team directly.
  2. Sadly, the program does not offer an option to keep different shipping addresses for the same customer or client.
  3. Hello, sadly, the program does not offer an option to process refunds and return the items to their original stock. In this case, you would need to manually do a refund and restock the items. For details about how to use the refund option in the program, you may want to check this link http://help.nchsoftware.com/help/es/expressinvoice/win/refundslist.html To restock the items, you may simply go to View > Items and manually update the items stock levels for the items returned.
  4. Hello Flo59, in this case, you may want to try loading other files from a different sender. if possible with the same format and test if the issue remains. If the issue happens only with the dictations you get from that one person, it is likely that there is some setting on the audio encoder or format that is causing this abnormal behavior.
  5. Hello Anon1, In this case, try using this older version of the program http://www.oldversiondownload.com/oldversions/prism-5-16-2019-06-28.exe After you download, run the installer as admin (right-click, run as admin) and then test the program. Also, you can try using a different video Compressor, like H264 or MPEG4 to convert the video files. This could be a workaround.
  6. Hello, The latest versions of WavePad got an update on the way the mp3 files are encoded, and this causes for the new files to be bigger if compared to the same file compressed with other versions of WavePad or other programs. Sadly, there is nothing on the program to change that other than adjusting the minimum and maximum bitrate as well as the quality.
  7. Hello Mark, if you are using the program on Windows or MacOS, you may want to clear WavePad's cache memory. For Windows you may follow these steps: 1. Save your work, if you have any recording open, and close WavePad 2. Navigate to the following directory: C:\Users\[YOUR USERNAME]\AppData\Roaming\NCH Software\WavePad 3. Delete any files which have any of the following file extensions: (.grf, .aud, .mp3, .nchmp3) For MacOS you may follow these steps: 1. Save your work, if you have any recording open, and close WavePad 2. Navigate to the following directory: /Users/[YOUR USERNAME]/Library/Application Support/WavePad 3. Delete any files which have any of the following file extensions: (.grf, .aud, .mp3, .nchmp3) Tom, Regarding the iOS issue, the only way the program would stop recording is if the phone's memory runs low or if there is any limitation on the size of the files you can store on your phone. You may want to check what options offers Apple to liberate space on your phone's storage drive.
  8. If you right-click on the whole note and select Stemp, you will have the option to set it either up or down. If the stemp is down, the fermata is placed up, and if the stem is up, the fermata goes below the note. There is no way to place the stemp up and the fermata above the note.
  9. Hello, I'm sorry to inform you that the program does not have an option to make a stairs landing as you are requesting.
  10. Hello, sadly if the file you are trying to unzip is corrupted there is nothing in the program that will help you bypass that.
  11. Hello, For this type of issues is better if you seek assistance from the NCH Software support team directly as this forum may not be the best channel to handle the situation you are reporting. I have tested the latest version of Express Invoice and these particular issues you are reporting I was not able to replicate.
  12. Chris75

    Webcam at 60fps?

    Hello Esskaykay, Sadly, Debut does not offer the option to record at anything higher than 30 frames per second when recording from a webcam.
  13. Chris75

    need help

    In this case, you may want to try using a different font size or style. Also, If there is a transition between the text slide and the next one, you may want to confirm the text slide's duration is large enough for the text to show and for the transition to be applied.
  14. Hello, To confirm your program is registered properly, you may open Verbose and click on the menu Verbose > Register Software and enter your registration code, then just click on Register. Once the program is registered, it should show as Licensed software if you click on Help > About Verbose. About the volume level, sadly, the program does not offer a volume control, so it will use your Windows master volume settings.
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