AltoUSA

Hello, For intermittent connectivity issues you should re-run the "Controller Setup Wizard" located under Preferences in the Express Scribe application. This should re-establish the connection between hardware and software. Regards, -AltoUSA

Hello, Please note that DS2 is not on the list of support file formats for Express Scribe: http://www.nch.com.au/scribe/kb/656.html NCH Software does give an explanation and method of converting .DS2 files for Express Scribe Users here: http://www.nch.com.au/scribe/kb/1769.html AltoUSA

Hello, Please note that Express Scribe does support audio playback of video files, but does not give you actual video; just audio. This is supported only in the Professional edition so the first thing to do is make sure you are using a licensed version of Express Scribe and not the Free version. AltoUSA

Hello, NCH Software is currently trying to replicate/verify the issue at which point a resolution can be set. Thank you for your input and patience during this process. -AltoUSA

Hello, Please note that this is a "User Community Forum", as stated above this forum is designed to be self-help and relies on the user community to answer posts. Also linked above is the NCH Software Support channel where you may put in your support queries directly if you do not find the help you need here. Regards -AltoUSA

Hello, When you initially plug in the foot pedals, are you running through the "Controller Setup Wizard", located under Preferences in the Express Scribe application? Below is a link to setting up the AltoEdge Pedal with the Free version of Express Scribe, the same steps apply to the Pro version and the Infinity pedal. You can skip the first part having already installed and registered Express Scribe on your Mac: http://www.altoedge.com/howto/how-to-setup-and-use-altoedge-foot-pedal.html Regards, AltoUSA

Hi Connie, Have you gone through the "Controller Setup Wizard" as described in the last steps on the following pedal setup page? http://www.altoedge.com/howto/how-to-setup-and-use-altoedge-foot-pedal.html Another question, is your computer set to go to "sleep" after a period of inactivity? -AltoUSA

Hello, Please note that Olympus changed the way they support 3rd party programs/apps and that while you can use the new DR microphones with Express Dictate, they are not directly configurable within Express Dictate. You will need to use the included Olympus Configuration Utility that came with your Olympus device to utilize the hot-key functions of Express Dictate. You can find detailed setup instructions here: http://www.nch.com.au/express/kb/1634.html -Team AltoEdge

Hello, The reason this happens is because the NCH Software licensing is by user/computer not just computer. Each user would need to have his/her own license. Unless you have previously purchased a volume license, in which case you would register each user account with said registration code. Regards, AltoUSA

Hello sir, May I ask what version of Express Scribe you are using? The version number can be located in the lower left corner of the Express Scribe window. Thank you, Team AltoEdge

Hello, I would recommend removing the driver and installing the Win7 Driver linked on the following page: http://www.altoedge.com/video/ae-video-bundle.html The AltoEdge device is the same EZ cap device and I have found that no audio/video either meant that the right driver was not installed or the device was faulty. I have also found that poor quality audio and video was often a result of low quality USB cable and/or Audio/Video cables used. Some customers reported using a better quality set of gold plated RCA cables fixed their issue right away while others found the included USB cable to be faulty or of poor quality and replacing it solved their issue. I hope this helps gets you moving forward. Team AltoEdge

Hello, Here is a link to the file formats that Express Scribe Pro can playback: http://www.nch.com.au/scribe/kb/656.html

Hello, If you click on Options the very first tab should be labeled "Playback", on this tab is a drop down menu for you to choose which audio device to use in Express Scribe; your USB headset should be one of the choices if plugged in.

Hello, Please note this is a community user forum. if you do not find an answer to your question or issue here, and you feel you need actual software support or have an pre-sales question, you will find the NCH Software technical support portal here: http://www.nch.com.au/support/index.html Regards, AltoUSA

Hello, Some important notes that may help explain issues. In May of 2012 the foot pedal support for the Free version of Express Scribe changed. As of May 2012 version release, only the AltoEdge USB foot pedal is compatible for use with the Free version. The Pro version will still work with any USB foot controller brand. This means if you were using an older version, and an Infinity foot pedal (the most common case), chose to upgrade to a newer version and installed the trial, you were then using the most current Pro version, until that trial expired. When that trial expired you likely chose to use the Free version, however now you are using the most current version of the software, where the Free version is only compatible with the AltoEdge pedal and not the Infinity. Back when you first installed Express Scribe you downloaded an installer and were likely prompted to save this. The simplest fix is to completely uninstall the current installation of Express Scribe and re-install the version you originally downloaded. Regards, Team AltoEdge