tjareson

Hi, I would suggest simply re-install IVM? regards Tjareson

Hi, simply look up the IVM help files searching for "Settings Transfer/Record". There you'll find everything about the possible formats for recording messages... regards :-) Tjareson.

Hi, does anyone know, what kind of DTMF-signaling IVM supports? As far as I know, DTMF-keytones can be transmitted in-band, which means you really can here them in your hand set. The other way is, that those tones are decoded by VOIP-providers and transfered as "INFO"-format, which means, I don't here them. I use IVM connected via Axon. One of my VOIP-providers encodes DTMF-signaling from in-band into INFO-format. So if I call myself by cell phone through this provider, I don't here those dtmf-tones in the hand set any longer. The problem: Also IVM doesn't detect the DTMF-tones, if called through this line. I already talked to that VOIP-provider, which logged a call with dtmf-keys for me. They confirmed to me, that they don't transmit dtmf as in-band, only in "INFO"-format. They also stated, that the by "INFO"-format transmitted dtmf-keys are confirmed by the Axon software. So it seems, that IVM is not able to receive dtmf-tones, which are not in-band. Does anybody know, how IVM detects dtmf? May be, someone from NCH could comment on this. regards Tjareson

Only for understanding: You hear the noise during the recording on the phone or when you relisten the recorded messages? Usually IVM doesn't play anything during recordings, so your problem sounds a bit strange. May be there are some problems as soon as IVM has to write data on your hard disk? I mean, as you stated, that everything else with ivm works, I really wonder, what is so different during recording a message instead of replaying it regarding the connection. Does this noises occur within all connection types? (which means internally via Axon and from outside via Axon and, if possible, from outside directly to IVM, in case it's an VOIP-line) regards Tjareson

What kind of dtmf-encoding is supported by that phone? (INFO, in-band?) How is the whole configuration? Are you calling IVM via Axon or from an outside line? If so, what kind of dtmf-encoding is supported by your provider? regards Tjareson

I think I remember, that when I looked up the IVM-service in the registry, I found that they start the same application (ivm.exe) just with a "-service" option. May be that suppresses showing an application window, nevertheless you see the splash screen if you start the ivm-service anyway. Overall it seems, that this combination between service and visible application to configure IVM isn't really stable solved. Unfortunately that leads into the problem, that it is not possible, to change configurations without disrupting the ivm-service. (either killing the ivm-service at first and then restart the application or solving the 100% processor load afterwards by restarting the application...) regards Tjareson

Exactly, IVM simply doesn't detect, that you've picked up the phone. (by the way, would be interessting to know, if the modem signals that at all) So, if you are connected by a regular line, you would need a simple telephone switch, that enables to fetch an exisiting connection. There may be also some possibilities to loop the modem connection through your phone (instead of the other way around). But that depends on the kind of telephone and phone socket you are using. As long as the telephone would be hang up, the modem would be connected with the line. As soon as you are taking the handset, the modem would be disconnected. To set this up, you need some basic skills for electronic wiring and need some information about the pin assignment of your phone and socket, etc. Unfortunately, those are different in every country. (Don't know, where you are, but I suppose not in germany...) regards Tjareson

Hi, how is your IVM and your telephone connected to what kind of provider? If it should be that "professional" you should think about connecting both to a telephone switch with a seperate extension for each. This could be the Axon-Software, which can be downloaded at nch.com.au and where you can queue up incoming calls for a certain time (with on-hold music) before transfer them to your answering machine, in case you don't take the call. If your phone lines are not voip, you can use a telehone switch, which supports to fetch a call out of an exisiting connection with your answering machine. regards Tjareson

But be aware, that this causes the incoming caller to pay for the connection as soon as he hears the on-hold-music! So, you do not really change the ringing tone for the caller - you simply take the call and let the caller pay for different audio... regards Tjareson

Hi, I've got sometimes the same problem, but only if I use groups for queueing incoming calls. Are your extensions directly assigned to the PSTN lines? Regarding you SPA941, I use the same phone. What I found out is, if the phone is permanently ringing (by membership in a queueing group for example where the incoming caller waits for a couple of minutes or caused by the problem you mentioned above), then after a certain time, ringing stops and restarts after a moment again. This is the point, where the next incoming call is counted by the SPA941. (but there is only one call, which simply lasts very long) This seems to be a behaviour which is specific to the SPA941: I also make softphones participate in the same group - they're continuously ringing without any breaks. (and so counting only 1 incoming call) regards Tjareson

Hi, I suppose, as long as the Axon doesn't really take the call, only receive the incoming-call signaling, the audio signaling to the caller itself is done by your phone company (Broadvoice?). As far as I know, there is no possibility to configure the type of signaling tones in the axon software. (which would be only interesting for internal extensions, anyway) But, as a workaround, you could configure a group in Axon, where incoming calls are taken immediately. So callers could here some waiting music + combined with a previous "pls. hold" message, until you or your voicebox takes the call. regards Tjareson

Hi, I would say, that depends on what kind of OGM your are using for the outgoing calls. There you can simply configure what to do after playing the message. Transfer to mailbox, hang-up, whatever... Simply look up the ivm-manual, which can be downloaded at nch.com.au. You'll find explained it on the pages 13, 22 and 27. regards Tjareson.

Hi, I had similar problems here. (IVM on Windows XP) Do you start IVM as a service? What I found out is, that there are some problems if you run IVM as a service and try to start the IVM at the same time to configure it. My processor runs with 100% load then and IVM freezes more or less. So, if I need to change settings in IVM, I simply kill the service, start IVM in the windows session context again, change settings, leave IVM and start the IVM service again. (For some reason I really have to kill the service, because IVM doesn't allow to stop the service from the windows service control panel.) I also try to solve that with starting "ivm.exe -show" and "ivm.exe -hide", but that caused the same problems. Configuring IVM, that it should be shown to users that log-on caused IVM to stop at the same time, I log off from windows. So running it as a service without showing anything to the user, seems to be the option. regards Tjareson

Hi, I also tried to use this sqllink.exe but without any success. Meanwhile I've written a little VB-script which works fine with an MySQL database. It is also capable to execute selects, deletes, updates and to perform next and previous actions, just in case a select statement delivers more than one record. Just let me know, if you interested in it. Could provide it by email or something. regards Tjareson.

Hi, I don't understand your first question. What exactly is the problem to simply dial the 105? Or do you mean, if it is possible to have internal connections at all? (which is no problem, to answer this question, as we talk about a software based telephone system) Regarding your second question: Yes, but you need the application IVM Answering Attendant for that (also available here). With this tool, you are able to configure a voice respond, where the customer is asked to type in the extension, where he would like to be transfered to. regards Tjareson