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jhiggins

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About jhiggins

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  1. Here is the follow up email. Thank you for the reply. I had this problem taken up by the developer and the possible cause is some new sound drivers not compatible with Debut causing the crash. I suggest uninstalling Debut and using another computer if available. If this is not possible let us know. Regards, Jan NCH Customer Service Team
  2. No I do not have Nero on my computer. My computer is also W7 64 bit and only three months old. It is a problem with Debut. It is like pulling teeth to get them to respond to support request even when you pay for the support play it took them four days to respond with the generic response. I emailed them back yesterday still no response.
  3. This is the response I got from NCH Blue screen errors are usually caused by these 4 problems: -Missing or outdated drivers. Device driver errors are the common cause for blue screens. -Temperature / overheating problems. -Damaged or faulty hardware. -Viruses and other malicious programs. Please install it in fresh XP OS. Regards, Jan NCH Customer Service Team This provides no help in correcting this issue. I told you it was the stdriver.sys causing the crash. Since it is a software driver error you should correct the issue.
  4. I have contacted tech support twice about this issue after purchasing the support plan. I have gotten no response besides my receipt for purchasing a support plan! Debut is causing my computer to crash and go to a blue screen. When reading the dump file it shows the following: crash dump file: C:\Windows\Minidump\022612-21169-01.dmp This was probably caused by the following module: stdriver64.sys (stdriver64+0x261A) Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF880065CD61A, 0xFFFFF88003777518, 0xFFFFF88003776D70) Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M file path: C:\Windows\system32\drivers\stdriver64.sys product: stdriver.sys company: NCH Software description: stdriver.sys Bug check description: This indicates that a system thread generated an exception which the error handler did not catch. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: stdriver64.sys (stdriver.sys, NCH Software). Now also debut is saying that my trial version is about to expire. I purchased and registered the professional version. I have spent now $100 and now have software that crashes my computer, is about to "expire after only using it for two months" and I cant get anyone to respond. Anyone else having issues with NCH? Has anyone else had this issue? I would greatly appreciate any help.
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