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Curtis

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Everything posted by Curtis

  1. I am sorry I cannot answer your question as I could not get my SPA 942 phones to function correctly with Axon. Are you using Axon and if so have you managed to get music on-hold to work through your SPA phones?
  2. Curtis

    Networking Issues

    I apologize I should have explained my situation a little better. While I do have my system placing and receiving calls I cannot get call transfers or my Music On Hold to work through my phones yet, I have Sipura 800 and 900 series phones. Everything works great through my telephone server directly but once everything starts going out over the network booommm. I had an audio routing issue which I resolved partially but I still have not resolved my music on hold issue. I can dial into IMS through extension 197 and I can hear the music fine but if someone calls in and they get placed on hold through the phone you cannot hear any music. Anyway the Linksys I am using is a WRT54G version 5 and it uses what they call packet sniffing security. It can be setup to use NAT but run screaming from NAT when it come to VOIP. I have read a number of white papers on VOIP and NAT and have come to the conclusion that VOIP and NAT do not like each other. Make sure you get version 5. I would highly recommend getting the newer WRT54GL as it still uses a sniffer firewall but it also has some newer and more secure encryption schemes. Hope this helps, let me know in a post if it did the trick for you. The only other thing I can tell you is be very careful about how you route cables through your network. After days of screwing around on mine I realized that the problem was the telephone server. It was on an old hub that was attached to the back of the unit so I had forgotten that it was there. Once I rerouted the server through the linksys directly I regained alot of the audio that I was losing. Oh to have a couple hundred thousand dollars and just call Dell........
  3. Curtis

    Sipura phone

    Has anyone managed to get MOH working on the Sipura 800 and 900 series phones. I have been reading and trying and pulling my hair to get this working but it just will not give up. I have Axon 1.07 and IMS running on the same machine. I can set Axon to use IMS when calls are received and it will pick up the call and play the music until someone answers the call and then puts them on hold. At that point any music they were hearing is gone. HHEELPP Curtis
  4. Curtis

    Sipura phones

    Is there anyone out there who has figured out how to get music on hold to work in the Sipura 800 and 900 series phones? I have tried everything I can think of but I cannot seem to get it to work. I am using Axon 1.07 with IMS installed on the same machine. The act as a VOIP ON HOLD extension is checked and the VOIP On Hold Server is checked. I have set it up both ways with localhost then with the servers proxy name then with the servers IP address. I think there is some issue with a dialing rule maybe in the SIPURA set up GUI but I cannot find any documentation from Sipura that explains it other than the paragraph from a table in their Administration guide, which none of there suggested settings helped. THanks in advance Curtis
  5. Are you going through any type of a router? If you are going through a router that uses NAT good luck. About the only people I know that can get VOIP to work through NAT are geniuses.
  6. Curtis

    Networking Issues

    All I can say is good luck with the NAT router. I gave up on my NAT router because I could not get Axon to work through it no matter what I did. I ended up with a Linksys that uses packet sniffing instead of NAT and so far I have had no problems with the system, other than dropped calls because my DSL connection is to slow.
  7. Curtis

    No Audio

    Your statement above is a little unclear. If you plug speakers into your sound card do you hear other sounds from the computer but you do not hear IMS or do you not hear any sound at all? Have you opened "Settings" and chosen your sound card under "Sound Out Device"?
  8. Have you opened prot 606 through your firewall. "Settings", "VOIP On Hold Server", Check "Run As On Hold Server", Click on "Open Firewall" My question to you is what syntax did you use for MOH. I am using a Sipura 841 phone but I cannot get the music from IMS to stream through it for On-Hold. Curtis
  9. Your VOIP account is not set up coorectly in IVM. Go to "Settings", "VOIP" tab, "VOIP Accouunt" and setup an account for the specific OGM you are trying to use. Curtis
  10. I had this same problem a couple of days ago. You must make sure that in IVM under "Settings" on the "VOIP" tab in "VOIP accounts" that you have an account setup for the specific OGM that is answering calls. If you do not then IVM will answer the call but you will not hear anything. Hope this helps. Curtis
  11. Have you upgraded to the newest release. Remember you need a minimum of 128kb per line, 6 x 128 = 768, for good clean audio up and down. Anything less and you will get choppy audio and dropped calls. Are you surfing the net on the same ADSL line that your calls are on? Also remeber audio is system intensive. How old is the machine you are using? What speed processor and how much ram do you have? Curtis
  12. What kind of setup are you using? VOIP through AXON and IVM? What brand and type of phone? Is it a standard phone through an adapter or is it a VOIP phone? Curtis
  13. This may not be much help but try setting your computer with a static IP address and then use that in the VOIP settings section of IVM. This way even though your provider changes your internet IP address IVM is still registering locally with your computer's IP address. Are you using the AXON PBX or just regsitering directly through a SIP provider? Curtis
  14. This may sound ignorant to you but have you tried removing the items you talked about first and then register the software. If your registration only allows three lines then any other devices attempting to acces the software over and above the three line maximum will cause an error. Curtis
  15. Sorry for your desperation, I too have had major issues that took me days to figure out. I too have been working on the transfer function of IVM. I use broadvoice but I believe that it does not matter what service you are using if you are using NCH's PBX Axon. Sinice I do not know what exact setup you have then I must go on my current experience. I have managed to get the blind transfer to work through Axon but I cannot get the phone, Sipura 841, to ring on transfer. The line rings while transfering but the phone does not. Consequently my cleical does not now that a transfer is in progress so she does not pick up the phone and it goes back to the call attendant. IVM is set up as a call attendant. Customer's call in and are greeted by a message they are then given a choice between pressing a key to hear other options or waiting for the next available attendant. If they wait then they are transfered to a waiting extension but as I noted earlier this is where the break down occurs. I know this probably was not a tremendous help but I feel that IVM and Axon are a good product. They just do not have the time to provide adeqaute help so I am going to start posting here frequently as I uncover solutions to many of the problems I am having and hopefully others will be iinclined to do the same. Curtis
  16. I kno what I am about to say will not be a tremendous help but it is a start to hopefully help you realize that this system will work you just have to know how to use it, which unfortunately NCH does not help much with. First off this is a complex system and it takes a while to learn all the ins and outs, trust me I know first hand as I have been working with it for a couple of months in an office environment, not only with AXON and IVM but general networking issues as well. For example it took me two weeks to realize that the wireless router I was using was causing one way audio and that the easiest way to avoid that problem was to not use a router with NAT security but use a router with packet sampling security instead. This was discovered after happening upon a white paper about VOIP and the problems with NAT. Anyway your basic problem, I believe, is not having a complete understanding of IVM. You have to make sure that your OGM is set up properly. In addition you have to make sure that in IVM under "Settings", under the "VOIP" tab you have a VOIP account set up for the particular answering OGM you are trying to use. I know this is not a tremendous help but it is a start. I would strongly recommend that you go back and read the help manual more completely, I made the same mistake, and while it will not answer all of your questions it will give you a more thourogh understanding and better enable you to solve your problems, God knows NCH will not be a big help but then they are busy trying to develop the software.
  17. Have you checked your settings in Axon on the extensions tab to make sure IVM is still registered correctly? I had the same problem a few days ago and I realized that for some reason my IVM extension was no longer registered. As far as the line transfer goes I have managed to get IVM to transfer to other extensions, my lines are also VOIP, but I cannot get the phone to ring when the line is transfered, you can hear the line ringing during transfer but the phone itself does not notify the user that a call is being transfered. Consequently the line gets transfered right back to the call attendant and the caller has to listen to the greeting again. Curtis
  18. What provider are you using? If you are using Broadvoice or some other VOIP provider you made need to make adjustments in your Axon settings. Log into your Axon Web system. Go to External lines, Advanced Line Settings and look at the two items at the bottom. Call Activity polling and Do Not froward odd RTP ports. I had to play with these settings a little to get my system to stop dropping calls. Also what type of internet access do you have? Bandwidth plays a critical role in quality of service when using VOIP. Hope this helps, I answered because I know first hand how frustrating it is to post here and not get answers but when a company is giving away software I am sure it is hard to keep up with cusotmer service. Curtis
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