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MisterH

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About MisterH

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  1. It is a requirement for me that all the incoming messages get emailed/exported as MP3's yet in my case I've discovered that this feature does not work. In the file compression manager I have an adequate number of encoding options but none of the MP3 choices I make render the file to that format. Has anyone else experienced this? Thanks for any advice you may have.
  2. MisterH

    Sound quality Tips?

    Hello- I'm testing Quorum right now and am wondering how to improve the sound quality when using the web interface for audio I/O. I've been testing on a local network and it is pretty terrible. I had planned on being able to accommodate VOIP users and I realize there are a lot of variables that affect audio quality in streaming applications. However, since my use so far is strictly local with plenty of bandwidth available, why does it sound as awful as a 4kHz sampling rate mp3 file? This can't be as good as it gets can it?
  3. MisterH

    A Beginner's Question

    Thanks for the advice. I may very well do that- once I get my SIP provider connection issue fixed as well.
  4. Hello, I'm in the process of trying to do live testing my IVR setup with Callcentric as my SIP provider but I continually get "error 407: proxy authentication required." I have been working with Callcentric support on this but they are now asking me to contact NCH as all my settings conform to what they know of NCH product setup and are out of ideas for me. I have a static IP address and have tried every advanced setting on the "network" tab and still get the same result. I have opened up the necessary port ranges on my router and can't think of what else to look for. Any ideas as to a solution? Many Thanks!
  5. MisterH

    A Beginner's Question

    I greatly appreciate your help Babu but I'm afraid I still don't understand the procedures your described. Perhaps it might help if I described the current OGM structure I have (even though it is incomplete): 1. OGM 1 plays for all incoming calls and has users input their three digit extension followed by #. 2. The key response at end of data entry determines which of the 20 mailboxes are addressed. At the "at # or 3 end" box I have it set to "Leave message for mailbox." Within that command option I also have it set to "play greeting", "use special mailbox menu (1,2,9)" and "use OGM menu for any other keys. 3. OGM 2 plays a greeting that instructs users "to listen to your recording, press 2, to re-record your message press 1, to end the call press 9" In the key response tab I have input 1 set to "leave message for mailbox. For input 9 I have set to "goodbye." So now my issue is I don't know what command to associate with input key 2. Does any of this make sense to you so far? Thanks again for your consideration. Rich
  6. MisterH

    A Beginner's Question

    Thanks so much Babu. That certainly helps a lot. With regard to problem 2, how would I set the name of the file to be played back, as I don't know what that file name would be yet? Thanks Rich
  7. MisterH

    A Beginner's Question

    Hello anyone out there! I'm trying to build my own custom voicemail setup and I'm having two beginner level problems for which I cannot find clear answers in the online help. First problem: I understand that in order to have more than ten mailboxes I have to use the variable instead of single digit key response method but I cannot yet figure out how to do that. Nowhere that I can find in the program does it describe the steps to do that. I have a default OGM created for allowing input of the three digit extension but I need to figure out how that three digit input followed by # sign routes the calls to each of the 20 mailboxes. Second Problem: I can't figure out how to add an OGM command that lets the user playback the message they just recorded to preview it. I see that there's a voice prompt already there for the OGM to use but I can't find the command that invokes it. Many thanks in advance for your assistance.
  8. MisterH

    Beginner's question

    Hello
  9. MisterH

    Functional Differences Betwen IVM and Dial Dictate?

    Einstein- That answer was both brilliant and clearly stated. For me, you pointed out the single greatest functional difference: external DB connectivity. I appreciate it! Rich
  10. Good Day All, I've been trying to get some detailed, pre-sales product questions answered but the "help" I've been given so far via email has been so vague and evasive I felt I had to turn to the user community for help. I am trying to build a standalone, PC-based voice recording and podcast publishing solution for remote users. I am having trouble determining WHICH NCH products would be best suited to my specific needs- in fact I am assuming I will need perhaps serveral software packages to accomplish my objective. Anyway, here is my complete usage and functional requirements outline: My site uses podcasters who are subject matter experts in specific areas of culinary arts. I've defined a series of podcast feeds for each podcaster and I aggregate these feeds on its website as well as through other syndicators like iTunes and Lexy for mobile devices. Each podcaster composes and delivers audio recordings on a weekly basis (sometimes even daily) and program lengths vary between one to three minutes. The podcasters possess highly variable degrees of technical proficiency in using digital technology and the web to create and deliver their editorial contributions. For this reason I've determined that the most appropriate solution is one that can incorporate familiar, older technology ( analog telephone) as well as new (VOiP) for intake of podcaster contributions. Contributing podcasters' basic usage requirements would encompass the following: • Call in to a main telephone number via landline, cell or VOiP client. • Access their assigned extension via voice prompt. • Access message recording features which include- o Initiate record o End record o Review o Re-record o Send to production queue on completion. -------------------------------- In looking at both IVM and Dial Dictate I see essentially the same functions. However the former costs far less than the latter. Can anyone tell me the crucial differences that would help guide me to the correct product? Many thanks in advance.
  11. Good Day All, I've been trying to get some detailed, pre-sales product questions answered but the "help" I've been given so far via email has been so vague and evasive I felt I had to turn to the user community for help. I am trying to build a standalone, PC-based voice recording and podcast publishing solution for remote users. I am having trouble determining WHICH NCH products would be best suited to my specific needs- in fact I am assuming I will need perhaps serveral software packages to accomplish my objective. Anyway, here is my complete usage and functional requirements outline: My site uses podcasters who are subject matter experts in specific areas of culinary arts. I've defined a series of podcast feeds for each podcaster and I aggregate these feeds on its website as well as through other syndicators like iTunes and Lexy for mobile devices. Each podcaster composes and delivers audio recordings on a weekly basis (sometimes even daily) and program lengths vary between one to three minutes. The podcasters possess highly variable degrees of technical proficiency in using digital technology and the web to create and deliver their editorial contributions. For this reason I've determined that the most appropriate solution is one that can incorporate familiar, older technology ( analog telephone) as well as new (VOiP) for intake of podcaster contributions. Contributing podcasters' basic usage requirements would encompass the following: • Call in to a main telephone number via landline, cell or VOiP client. • Access their assigned extension via voice prompt. • Access message recording features which include- o Initiate record o End record o Review o Re-record o Send to production queue on completion. -------------------------------- In looking at both IVM and Dial Dictate I see essentially the same functions. However the former costs far less than the latter. Can anyone tell me the crucial differences that would help guide me to the correct product? Many thanks in advance.
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