jeanb

We tracked down the problem to the following 2 issues: 1. From NCH Technical support: Could you please check for a Quality Windows Audio Video Experience service in the windows services to see if it is running or existing. To see this please click start -> control panel -> administrative tools -> services If the Quality Windows Audio Video Experience (QWAVE) service is not listed in the services directory, please run the following command from the windows command prompt to install the service. Servermanagercmd.exe –install qwave This will take about 3-4 minutes to install and then the machine will need a reboot afterwards. After the reboot, check that the service is set to run at startup. Once this is done the calls should stop disconnecting on you as soon as the call is answered. 2. We were running Windows Server 2008 Web Edition and the above role/service is not available. We had to upgrade to Windows Server 2008 Standard to be able to use the above service. In summary, Dial Dictate is not compatible with Windows Server 2008 Web Edition and you may need to follow the above steps depending on what roles you have installed in Windows Server 2008 Standard. Dial Dictate does run natively on Windows Server 2003 Web Edition. I hope this information may be of help to some other Dial Dictate users. Jeanie B.

I am using DD 4.22 on Windows Server 2008 with Inphonex, however, tried Vonage and Callcentric and experienced the same behavior. The telephony SIP setup goes fine including no errors on the network setup wizard. The phone registers with the VOIP server, but as soon as a call comes in, the DD window shows "Answering Call" "Incoming SIP Call" but then DD freezes and does not answer the call and I have to exit DD to restart the sip engine even if going to telephony setup and making changes, it does not refresh. I have turned off the server firewall completely to eliminate that issue and the server hosting company has confirmed the ports are open. I do not experience this issue with Windows Server 2003 with exactly the same setup. Please advise ASAP.

This is a software forum, which by definition is a place for users to help each other. If you want technical support from NCH, the best way to get it is to purchase it. They provide a lot of free or low-cost software and it would take several full-time staff to monitor these forums, research every question and provide an appropriate solution. That is what the technical support is for. If you are not getting answers here, it is most likely because there is not another user reading the forum who has an answer to the question. NCH is very clear that they are only occasionally able to answer questions in the forums and usually only questions which will benefit all users of the software and are not specific to the poster. By the way, I do not work for NCH, just use several of their programs. I work both on PCs and Mac and it is very cool to have a company that provides a lot of their software in both versions. Jeanie B.

I have had this missed DTMF show up when dictating from a cell phone with poor signal.

The welcome message is in the Enter Code.wav file.

Wholesale VOIP providers are set up to connect with many differrent types of VOIP hardware and software, which is customizable by the end user. DialDictate is specifically set up for connecting to preconfigured SIP connections. The end-user is not able to configure DD to "talk" to these wholesale providers. You must choose from the list of recommended VOIP providers on the NCH site. I have also tested and used Vonage softphones very successfully with DialDictate.

This bug has been resolved using version 4.2, which NCH sent me a link to after submitting a bug report. The version for download on the website is still 4.14, so if you need this bug resolved, contact NCH support for the link to version 4.2. Jean B.

This bug occurs when choosing the option to skip the done menu OR remapping any keys that skip the done menu: Send Immediately Send and Hangup Send High Priority We cannot even temporarily have our users use the done menu since it is hard-wired into the software and the option is 1 to send the dictation and 4 to DELETE and there is no fail-safe when deleting the dictation. It is far to easy to hit the 4 instead of the 1 and accidentally delete a dictation. Can you imagine using this done menu with radiologists who would have to re-read a complicated MRI or angiography report, or a doctor who just dictated a 15-minute operative report?!! Please, please, please, fix this bug ASAP in version 4.14! I have submitted a very specific bug report for this problem. Thank you NCH, Jean B.

After several hours of testing and debugging, it appears this behavior occurs when checking the box to "Skip done menu (don't let user save or delete dictations)." I tested this with just the trial installation with no change in prompts or menus other than on the Options->Options menu. Now I am going to test it with my licensed installation and customized keypad and prompts, just leaving that box unchecked. I will confirm if this one option eliminates the bug or not. This is an important option since we do not want our users to ever delete a dictation accidentally. For most medical dictation purposes, this must be turned off. I will submit another, more specific bug report to NCH directly. Jean B.

Please note, when you install DD 4.14 the default Assign Record Menu Keys mapping does not match the system function. In the default mapping the last 2 in the list are Press "*" to: Stop Press "#" to: Done (Send) However, when pressing these keys on the system, the function is reversed. If you press * it sends the dictation and if you press #, it stops the recording. In version 4.11 on a default install, the Assign Record Menu Keys screen they are: Press "#" to: Stop Press "*" to: Done (Send) and the function matches the mapping. I do not know about 4.12 and 4.13 since I do not have those versions. Jean

I have reverted version 4.11 until this problem is resolved. Jean B.

We purchased and upgraded to DD 4.14 over the weekend to resolve the CallCentric dropped calls after 5 minutes. It DID resolve the dropped calls, however, we have another problem. It appears that randomly, when a dictator presses the Done and send button, the file compression never finishes and ALL jobs dictated after that job get "stuck." DD thinks it is still trying to compress and send that first file. I have duplicated this behavior in both the upgraded installation on Windows XP and a fresh installation on a different machine with Vista. Same problem. If you exit DD and stop it completely, then when you restart it, all waiting files are sent successfully. I have submitted a bug report with NCH, but if anyone reading this forum has experienced and solved this problem, please advise. Jean B.