compumom

Wow - five years later, and there's still no response! Looking at the page https://www.nch.com.au/scribe/versions.html, listing the actual content of an upgrade is VERY rare. It seems that the software is not being developed at all, just reissued periodically with a new version number to trick the unwitting into paying for an upgrade that isn't one. An explanation would be greatly appreciated. 

Y'all really need to add an option to change the font size in the program windows and dialogs without requiring the system settings to be changed! I have the same situation; on a large monitor, the program fonts are microscopic. We're a long, long way from Windows XP and tiny monitor screens, and this issue still hasn't been addressed. What's up with THAT?!?

Why are there (very) rarely any notes entered to describe what fixes/changes/additions are included in a new release of Express Scribe? I've been a registered user for years, and it's always been very irritating to try and decide when an upgrade is actually necessary. Thanks for any explanation.

Attempting to import a CSV customer list created in Excel with no response. Tried saving it as a "standard" Windows CSV and as a DOS CSV. In either case, I can select the file to import (it's a customer list), it finds it, and the Next button is outlined.

When I click Next it goes to the Match Data Fields Click To Assign dialogue. I tell it that the data begins on Row 2. Then when I click on Click to Assign in any row including (required) Customer Name, the row highlights, but there's no response to a click.

If I go ahead and click the Import button, of course, it tells me that the Customer Name header must be assigned to continue.

What am I missing???

Thanks.

I can't find the Express Scribe change log anywhere on the site. Could someone please post a direct link to the change log page? I haven't upgraded in a long time simply because I need to know what's changed before I pay for a new version.

Thanks.

Sorry for the late reply. This is a problem and I have submitted this to be corrected with the next release.

 

Linda, are using the free version of Vemail?

No, it's registered.

I set the e-mail to MAPI, but every time Vemail is shut down or the computer is turned off it loses the e-mail settings and it changes to "Send directly to other side (work as own SMTP server)".

Running in Vista Home Premium with all current updates.

Where does Vemail keep the info? Any way to work around this?

Thanks!

Linda

I think you've treated one of the symptoms of the problem, rather than the problem itself. It's normal for Scribe to create multiple directories. eg. (on Windows XP):

C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\Scribe

C:\Documents and Settings\UserName\Application Data\NCH Swift Sound\Scribe

C:\Program Files\NCH Swift Sound\Scribe

Please don't manually delete any of these directories.

 

If the original problem was with registry permissions then you'll have many other problems besides the zombie welcome message. (eg. Not being able to save file association changes, or incoming source property changes, etc.) Did you try the window size test in my post above?

Don't need to, this is a stand-alone PC and I am the sole administrator. However, FYI, yes, I frequently change the window size, placement, etc., and it is always retained after restart. I have not manually deleted any directory whatsoever; just the Welcome audio file. All is well.

I found the problem.

Apparently at some point there has been a duplicate installation of ExpressScribe rather than an overwrite - or at least there are the remnants of one. I found a second set of system folders containing a duplicate Welcome. Deleted the duplicate folders, the problem was eliminated.

Thanks for the input!

What operating system are you using?

Does your OS user account have admin privileges?

What version of Express Scribe are you running?

Have you tried completely uninstalling and reinstalling Scribe?

Windows XP Home SP3

Yes

v4.31

Yes

:-)

Try hitting the 'delete' key, not the 'done' key...

I have the same issue - doesn't matter how many times I hit 'delete' - the welcome message is back every time I open the program. I've even tried going into the folder and actually physically deleting the audio file - it STILL comes back. It must have a hidden copy somewhere that reloads from the registry, but I haven't found it yet.

Anyone else had any luck with this?