joalf

Thank you for your quick reply. I thought that it was drivers as indicated in the instruction book, but then it hit me that I could partially solve the problem by going to an old backup and installing old downloaded version 4.11 . The registration key worked for that, but not for version 5.03 that came on my CD that I purchased. My voice modem also worked perfectly with version 4.11 but not with the newer version found on the CD you sent to me. I'm very cautious here because I remember reading at the time I purchased all these programs that other people had similar experiences with the IVM version 5.03 . I also am now having problems re-registering my purchased WordPad (noted on that forum) with the key and password given to me. Thanks so much for your time.-- Joal

As I noted on the IVM forum yesterday (with the same topic title as above), I've had registration problems with re-registering the IVM program sent to me on disk that I purchased (ver. 5), but I solved that problem by going back to a downloaded version of IVM 4.11 -- the registration key worked for that older downloaded version Now I'm having a similar problem with WavePad. During the IVM installation of ver 4.11, I marked to install WordPad. It installed, but won't take my old key starting with 286 and license starting with ckm. Just as with the IVM, I don't think I should be paying for WordPad since I already have it and have the registration key for it. I very much appreciate your taking the time to deal with this. By the way, I'm noting in the IVM forum as a reply to my own posting that my computer modem works perfectly with version 4.11 but not with 5.03 . If you would please forward this to the registration support team so we can talk privately about codes. Thanks so much!

I purchased IVM 5.03 a few years ago and used it successfully on this Windows XP computer (SP3). I had to rebuild the XP system. I then reinstalled the IVM program from the original CD and, then when attempting to register the program using the registration information (name, location & key), the program responded that this data was not valid for the current version of IVM. I was then sent to pay to upgrade to a more recent version. My name is Joal Fischer and location is Charlotte NC 28203. My license number ends in *038 and the registration key begins with 286... I don't believe I need to upgrade anything--I'm using the original version from the original CD and entering the original registration data. Please help me solve the problem so I can begin using this program again as soon as possible. If it's possible to check my previous registration to email me directly, I'd appreciate it so this question doesn't get lost in this forum. Thanks so much. -- Joal P.S. This other issue may or may not be related to the lack of re-registration of this program, but the program at this time answers the phone, waits to play the message at the correct number of rings, then identifies the modem and says it's playing the message and immediately indicates the call is disconnected. It really doesn't play the message and it really doesn't hang up--it just recycles this series of behavior. The simulator works just fine (answering with a my new message and branching as instructed). Is this just a behavior because I've yet to activate the program or is this another issue? Thanks so much.

I have two problems that may or may be related so I'm describing them together. PROBLEMS: Here are the two problems: 1) Failure to detect "brief" DTMF tones: The program fails at times to detect DTMF tones when the outgoing message is speaking. If the caller is calling from a phone where pressing the button for a longer time (maybe a second) extends the DTMF in time, that solves the problem. From certain brands of cellphones (such as LG) where pressing the button for a longer time does not extend the length of the tone, or from a desktop phone when I briefly "punch" the button, IVM does not pick up the tone when the OGM is speaking. Can I do anything to help the IVM reliably pick up a DTMF tone at the same time it is talking? 2) Failure to detect end of call. When the callers hang up during an OGM, IVM fails to detect the hangup. I'm in the USA and don't know of any end of call tones--just silence. The IVM finally hangs up when I abort the IVM program entirely or when the OGM logic brings it to a goodbye. When the caller is leaving a phone message, IVM detects some seconds of silence and then successfully hangs up! Hooray! I tried some of the suggestions in related older queries. For example I "updated" the driver from a 2004 to a 2007 version and the entire modem started acting weird; even my caller ID software couldn't accurately display caller ID information. Oops. I reverted to the old driver and got back to where I was prior to putting in the new driver. ENVIRONMENT: Here is some of the computer setup data. I have a Dell Inspiron operating with XP. I have an internal Conexant D850 56K V9.x DFVc modem. I have one telephone line of input. Here are my settings: Unchecked -- Enable end of call tone detected in playback Checked ---- Enable software based end of call tone detection 4500 ms End of call detect delay 350 ms DTMF tone detect delay I've read a bit of the forum and appreciate the care and time some of you experts have given in helping us newcomers to the program. I've been programming since the 1960's and hope I can eventually use some of that experience to return the favor of your response here.