djakober

Hi, please read the post from GBW above. There is no virus in VideoPad. These are the types of false positives that all software publishers have to constantly deal with regarding the antivirus companies virus checking protocols. The false positives have been reported and hopefully have been removed by now. DJ

- Dieses Forum ist ein Ort, um Fragen über Express Talk zu stellen. - Dieses Forum kann NICHT als primärer Weg verwendet werden, um mit NCH in Kontakt zu treten. Wenn Sie mit uns Kontakt aufnehmen möchten, tun Sie dies bitte über unsere technischen Support- und FAQ-Seiten. - Wenn Sie allerdings Fragen stellen und verschiedene Dinge mit anderen Mitgliedern der NCH Gemeinschaft diskutieren möchten, dann sind Sie herzlich willkommen, dies hier zu tun.

Hi, You overwrote your licensed version of WavePad with the latest release - and your old key does not work with the latest release. I have asked registration support to work you through this issue to get your old key working again. The easiest would be if you still have the WavePad download that you licensed. Please keep a lookout for an email support ticket from NCH Support. DJ

Hi, IVM has been in testing for 2 weeks. It is a process. As soon as the cycle is complete it will be released. Could be 5 days, could be another 2 weeks. As of this moment I don't think it will be any more than 2 weeks from today, hopefully sooner. DJ

Hi, I have forwarded your information on to our registration support group as this is a user forum. You should see an email shortly opening a dialog to assist with your issue. DJ

- This forum is a place to ask questions about our CardWorks Software. - This forum is NOT to be used as your primary means of contacting NCH. If you want to get in touch with us, please do so through our tech support and FAQ pages. - If you would like to ask and discuss various things with other members of the NCH community, however, please post in the forum.

Hi, I followed up on your support ticket. Tech support was actively working with you - there is a ticket response asking you to try a microphone directly dated July 19, 2010. You never provided the tech agent with feedback. Additionally your paid support is tied to the email address you purchased with - unfortunately we do not have a system to update this email address if you decide to stop using the purchase email address for any reason. So your inquiries are not currently being managed at a priority level associated with paid support. Tech support must go through a process when you are having issues that nobody else is having. Without providing feedback to a support tech when requested the process stops, as it did on July 19, 2010. If you do not have a record of the techs request for feedback then please PM me and I an happy to resend the ticket response. DJ

Hi John, Are you saying that during a call inbound audio can be heard (e.g. message recorded) but outbound audio can't be heard on the other side? Just trying to clarify from your post. DJ

Sally, Please check your email. DJ

Hi, A couple of things. You say emails - we have a support ticketing system but your initial inquiry should be through this link. If you are somehow sending a direct email to an NCH Software address I am afraid it is not likely getting to an actual person. Also, the registration code you receive needs to be activated online at this link - it can't be used directly in your Register Software interface within your application - it is only a code that will allow you to generate your actual perpetual license key. That activation process will then provide you with your license information that you can cut-and-paste into the Register Software interface within the application you are running. Hope this helps. DJ

Hi, If you find you are not getting a response from other users in this forum, feel free to log a tech support inquiry here. DJ

Hi Claudio, This was indeed logged as a bug and fixed. We are just waiting on the new release to make it's way through testing this month before it becomes the new download version. DJ

Please use this link for WavePad technical support. You do not have to pay - the support contracts are for those who want priority support. DJ

Hi, As long as you have your original executable and license key it should work fine on XP. Your original license key will not work to register any version newer than your original purchase + 3 months. Please see this link for changes - it does not include the 2 most recent updates yet, but those were just minor bug fixes. DJ

Hi, The license levels create hard limitations. So there is no way to have more than the maximum allowed external lines for a particular license level. If you are using more than 3 external lines you would need the enterprise edition. Voicemail is available per extension, not external line, but if you are only using a single extension per inbound line, then 3 voicemail boxes would be your limitation. DJ

Hi, If you don't receive any helpful user responses, you can log a ticket with Express Accounts technical support. DJ

- Dieses Forum ist ein Ort, um Fragen über Express Burn zu stellen. - Dieses Forum kann NICHT als primärer Weg verwendet werden, um mit NCH in Kontakt zu treten. Wenn Sie mit uns Kontakt aufnehmen möchten, tun Sie dies bitte über unsere technischen Support- und FAQ-Seiten. - Wenn Sie allerdings Fragen stellen und verschiedene Dinge mit anderen Mitgliedern der NCH Gemeinschaft diskutieren möchten, dann sind Sie herzlich willkommen, dies hier zu tun.

Hi, Check your email. DJ

Hi Wes, If want to log a technical support ticket in addition to soliciting user feedback, go to EI Technical Support. DJ

K, I don't have an answer for you, but if you create a support ticket at WavePad Tech Support I am sure they can help if there is any decent solution. DJ

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- This forum is a place to ask questions about NCH Doxillion Software. - This forum is NOT to be used as your primary means of contacting NCH. If you want to get in touch with us, please do so through our tech support and FAQ pages. - If you would like to ask and discuss various things with other members of the NCH community, however, please post in the forum.

- This forum is a place to ask questions about NCH Crescendo Software. - This forum is NOT to be used as your primary means of contacting NCH. If you want to get in touch with us, please do so through our tech support and FAQ pages. - If you would like to ask and discuss various things with other members of the NCH community, however, please post in the forum.

Hi, Could you try toggling your Audio Gain Control under the Recording tab Audio Quality section within the application? Once you have turned this option off, let us know if this still occurs. If it is already off, please also let us know. Also are you using other quality processing settings enabled (hum, compression, noise reduction, etc) ? Thanks. DJ