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djakober

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About djakober

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  1. Please help me in setting the paper size of the express invoice for thermal printer

  2. hi

    I bought express invoice last year and worked perfect.now I bought new computer and lost all the invoice record.

    by mistake I forgot to back up. kindly advice me what to do ?

    many thanks for your help

  3. Hi Absolutecare. This is not a technical support channel - this is a user forum for discussion among users. Occasionally developers are reviewing comments and will respond, but not very often. If you are not receiving any feedback from forum users, please visit our support wizard and submit a support inquiry - just follow the prompts and at the end you can submit a free inquiry, even if you do not have paid support. DJ.
  4. Hi Julien. You can use the original license code with the original program version on your new computer. Just uninstall the old one after you have transferred your data. You can use the web access feature to create a user account that your assistant can use to access the data directly on your computer from your local network or the internet. You could also setup an account for yourself if you like so you are both using the software through a browser. If you need help getting the web access feature working to your desires, please contact technical support through www.nchsoftware.com.DJ
  5. Please log a ticket with technical support (follow this link and ignore the upsells to paid support if you want to submit a standard free ticket). This is not normal, and the first time I have heard of this as a particular problem. There are so many factors between platform, operating system and os version, program version, hardware and other issues that can cause app crashes, I am not sure anyone will be able to help you out on this forum. DJ.
  6. Hi Graham. I will PM you right now. DJ.
  7. Thanks, sam-qu. I have added this to the product development suggestion list and added you as a watcher for when (if) it is approved and then implemented. DJ
  8. Hi, Katz. C is cleared - has posted at your bank. Anything you electronically download and accept for import will be automatically cleared. R is reconciled - you have reconciled this transaction against your monthly bank statement (or however you prefer to reconcile). Reconciled transactions can't be changed unless you first uncheck the reconcile box. Hope that helps. DJ.
  9. Thank you for the additional information. I have reported the reconcile issue for review by the development team. Robin - what platform and version are you using? I have looked at the most recent Windows version (1.17) and importing from your bank should not be automatically reconciling, only automatically clearing. And you can definitely edit cleared transactions.DJ
  10. Just to clarify the free version is a special link (presumably now sent to you via PM). It will give you all Express Invoice paid features and then expire after 14 days. If you agree to the 5 user or less license at time of expiration, and then say “No” to an upsell to the paid version, you will now have a free version that does not expire, but limits some of the advanced paid features (and may try to upsell you on occasion).
  11. Frank. Have you gotten with technical support yet? NCH Tech Support. You can navigate through the purchase prompts and get to the free ticket submission form. I am not technical support, but can you clarify "demo mode"? I am not aware of any status of the product that would allow you to access it but not send an invoice?
  12. Hi. I have tried to duplicate this with the latest Windows version (1.15) and the latest Mac version (1.16) and I can't. No matter how I create/edit the split the additional lines and categories are saved correctly. 1) Are you on Windows or Mac? 2) Maybe if you can provide a more detailed serious of events (and even screen shots). DJ
  13. Hi. For Windows. First make sure you have the most recent version - 1.07. There is a "split" option on the transaction entry/edit screen. You can also create or edit splits by right clicking on an existing transaction and choosing the split option from the drop down list.
  14. Hi. Can either of you confirm the version and platform - Windows or Mac? Windows version 1.07 just released on the 25th can you confirm the issue is 1.07? Thanks. DJ.
  15. Hi. I put you as a Watcher on this bug so you should receive an email when the product releases with the fix.It had already been fixed when I added you, so you should go under help and "check for updated version" every week or so in case you don't get the release email.
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